Many years of assisting customers by using active listening and assessing client needs in order to offer targeted solutions.
Professional and efficient with working with diverse customers and facilitating their needs within governmental, military, and civilian environments. Effectively manage workflow and optimize team strengths to exceed goals and meet deadlines.
Over 20 years of success in resolving client concerns and inquiries. Skilled at accurately documenting details, preparing reports and arranging services.
Technologically-savvy with proven client and customer experience solutions, time management and multitasking abilities. Seasoned customer experience professional who is competent in organizing case loads, project coordination, and customer concerns.
Detail-oriented, responsive and adaptable to changing conditions. Proficient in ACA Code of Ethics, regulations and procedures.
Compassionate, kind, empathetic, and a natural healer.
Volunteer with Special Olympics
American Red Cross Central Florida Region Disaster Team
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