Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions
Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements
Consult, sell, and up sell to customers merchandise such as boxes, tape and other appropriate products that meet their needs
Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing debris, wiping windows, etc...; ultimately ensure property appearance is safe and welcoming
Work in one or more locations, independently or with another manager
Manage, verify, balance cash drawer; prepare and make daily deposits
Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent.
Work closely with District Manager to receive training and coaching when needed, striving to exceed all company expectations
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and screened a high volume of internal and external communications, including email and mail.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Contacted customers prior to delivery to confirm and coordinate delivery times.Delivered prompt, accurate and excellent customer service.
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