registered nurse emergency department resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated Tech savvy, resilient, compassionate and passionate Registered Nurse (RN) with progressive career history in direct patient/customer care, triage and care coordination in fast-paced environment. Proven to remain calm and open minded under pressure and skillfully handle difficult patients/customers and high-stress situations. Team player, detail oriented, always open to feed back and always willing and ready to improve. Consistently developing strong relationships with patients, customers and families through empathetic communication, respectful attitude and excellent customer service.

  • Ability to effectively communicate with customers. Possesses active listening, speaking and writing skills.
  • Technical proficiency managing multiple platforms while utilizing keyboard, phone and delivering exceptional service at same time
  • Proficient in several computer applications and personal devices, to include navigating on MacOS, iOS, MS Word, and MS Office applications
  • Ability to accept feedback about performance and ability to recognize opportunities for professional growth.
  • Proficient in navigating and resolving complex customer issues while maintaining composure.
  • High degree adaptability, respect, patience and empathy.
  • Ability to adhere to time and attendance expectations.
  • Ability to thrive in stressful and results driven environment to achieve set goals.
  • Proven experience to be thoughtful, self-aware and respectful of others.
  • Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made.
  • Ability to complete projects and assignments accurately, catching errors before completion, despite large workload, competing demands and fast paced environment.
  • Ability to adjust behaviours for success in inclusive workplace.
  • Experience navigating and resolving complex customer issues while maintaining composure.
Work History
04/2018 to Current Registered Nurse, Emergency Department Nebraska Medical Center | Rochester, MN,
  • Advocated for patients by supporting and respecting basic rights, values and beliefs as well as adhering to patient confidentiality.
  • Worked variety of demanding shifts to include days, nights, weekends, 24 hour shifts, holidays and overtime as necessary.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Maintained personal and team compliance with medication administration standards and patient/customer care best practices.
  • Engage in customer interactions via Chat, Phone, and/or Email, ensuring company's highest standards of quality, integrity, environmentalism, and not bound by convention are upheld.
  • Worked in fast paced, structured, dynamic and high transaction environment.
  • Maintained composure in stressful situations, managed and diffuse angry or upset customers.
  • Fulfill customer/patient service needs from remote work environment, while maintaining high level of performance and communication with supervisory team.
  • Value perspective of team members.
  • Communicate effectively, considerately, and in timely manner - both verbally and written
  • Prioritize issues that come in that require attention from others across team.
01/2017 to Current Registered Nurse Beacon Health System | Elkhart, IN,
  • Utilize compliant documentation standards
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Provide compassionate, innovative and proactive customer service to members,
  • Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Provide empathetic and member centric service
  • Preparing, managing, and maintaining daily and long-term schedules tailored to customer needs.
  • Communicating any changes in schedule to customer, managing team, staff, and outside parties/relatives in timely, respectful, and professional manner.
  • Responding to all incoming scheduling requests - appointments, calls, emails, and other scheduling related inquiries in timely (within 24 hours), reliable, and professional manner.
02/2013 to 01/2014 Au Pair Mr. And Mrs. Wunsch | City, STATE,
  • Supervised and cared for two children ages 3 to 8.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Helped children learn English by conversing freely, reading appropriate stories and completing related activities
  • Led hands-on activities consistent with child's interests and skills and parent direction.
Expected in 03/2018 to to Bachelor of Science | Nursing Bildungszentrum Klinkum, Stuttgart, Germany, GPA:
Native or Bilingual
Native or Bilingual
Full Professional
Luo :
Native or Bilingual

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Resume Overview

School Attended

  • Bildungszentrum Klinkum

Job Titles Held:

  • Registered Nurse, Emergency Department
  • Registered Nurse
  • Au Pair


  • Bachelor of Science

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