Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage, care coordination and utilization review in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Currently, managing a specialized nursing facility overseeing operations and managing nurses and employees to ensure safe and compassionate care to intellectually disabled residents with complex medical issues. Consistently developing strong relationships with patients, employees and families through empathetic communication, respectful attitude, excellent customer service and promoting teamwork.
Skills
Critical Thinking
Experience using Interqual and Providerlink applications
Experience utilizing EHR referral services
Compassionate and Caring
Creative Problem Solving
Care Coordination
Patient Condition Monitoring
Proven self-discipline and autonomy to work remotely and proficiently
Work History
05/2018 to Current
Registered NurseBayhealth – Easton, MD,
Nurse Manager of a skilled nursing facility.
Supervise approximately 85 employees.
Collaborate with a multidisciplinary team to provide safe and efficient care to aging residents with intellectual disabilities and complex medical issues.
Responsibilities include hiring, schedules, ensuring adequate staffing, education of staff, assisting nursing with complex medical care, audits, investigations, critical thinking and problem solving skills, ability to multi-task many duties
Assist with admissions and discharges
Motivate staff including identifying areas for improvement and assist with employee growth
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Ability to work with numerous interruptions and ability to juggle many duties at once.
07/2012 to 04/2018
Registered Nurse Case ManagerBenedictine Health System – Rochester/Byron | Usa, MN,
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Coordinated rehabilitative and preventive nursing processes and procedures.
Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Worked with suppliers and vendors on provision of medical equipment, items and services.
Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
Completed initial assessments of patients and family to determine and address individual home care needs.
Completed Admission and Continued Care reviews to assess intensity of service and severity of illness to determine appropriateness of hospital admission, continued stay and appropriate discharge planning
Collaborated with physicians regarding appropriate admission status of inpatient versus observation roles.
Performed Condition Code 44's on appropriate status changes.
Collaborated with CMS reviewers and insurance companies regarding admissions and discharge planning
Worked remotely for the last four years doing utilization review·
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
06/1995 to 07/2012
Registered NurseBayhealth – Felton, DE,
Managed care from admission to discharge.
Functioned as a Charge Nurse on a busy Medical Surgical Unit
Administered medications via oral, IV and intramuscular injections and monitored responses.
Provided direct patient care, stabilized patients and determined next course of action.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Led successful team comprised of RNs, LPNs and ancillary staff.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
Education
Expected in 05/1995
Bachelor of Science: Nursing East Carolina University - Greenville, NC, GPA:
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