registered nurse case manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Accomplished and personable Case Manager with 16+ years of experience as a Registered Nurse. Offering a proven history of decreasing rehospitalizations and successfully advocating for a diverse population. Passionate about delivering equal, quality care and facilitating efficient healthcare coordination.

  • Culturally sensitive
  • Resource Allocation
  • Knowledge of community resources, ie MOW, local food banks, free clinics, home care and hospice agencies, infusion companies, lymphedema resources, Area on Aging, Medicare, Medical Assistance. Coordinating referrals.
  • Chronic care management. transitional care. Establishment of realistic care planning.
  • INELDA trained. Wholehearted communicator.
  • Emotional awareness.
  • Strong medical ethic.
  • Patient Satisfaction and Process Improvement.
  • Coordinating referrals.
  • Community advocate.
  • Disease management programs.
Registered Nurse Case Manager, 02/2018 - Current
Broward Health North Lauderdale, FL,
  • Determine and coordinate appropriate level of care to meet individual patient needs. Obtaine recommendations for inpatient or outpatient level of care by discussing cases with physician advisor. Refer cases to secondary review for failure to meet InterQual criteria.
  • Keep detailed documentation on all utilization reviews by using Allscripts
  • Help patients navigate healthcare system and care options by educating on relevant programs and services available through their communities and insurance companies.
  • Conduct daily evaluations to address changes in patient needs, conditions and medications.
  • Actively participate in family and patient planning processes.
  • Update and maintain discharge plan of care with physician, members of healthcare team, patients, and families.
  • Collaborate with physicians during medical rounds. Assess and review patients for discharge and planning, including integrating services for patients requiring home care, home infusion and durable medical equipment (DME).
Post Acute Care Liaison, 04/2012 - 02/2018
Trinity Health Corporation Fayetteville, NC,

Assessed patients referred for home care or hospice services. First point of contact for patients and families. Discussion of home care services and home bound status.

Met with patients and families when referred for hospice services. Hospice guidelines presented during initial hospice consultation along with hospice philosophy and covered resources available.

Provided assistance and support to physicians and advance practice practitioners during "difficult conversations" with patients regarding palliative care, end of life care and hospice.

Educated hospital staff on homecare and hospice regulations.

Home Care Registered Nurse, 04/2010 - 04/2012
Covenant Hospice Palm Beach, FL,
  • Completed initial assessments of patients and family to determine and address individual home care needs.
  • Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Notified physicians of all changes in patients' conditions.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Participated in on-call rotations and delivered after-hours care.
  • Worked with vendors on provision of medical equipment, supplies and services.
  • Resolved issues in field by notifying home care supervisor immediately to determine course of action.
Registered Nurse, 06/2005 - 04/2010
Capital Health Medical Center City, STATE,
  • Delivered high-quality nursing care to patients on 12 bed Trauma and Cardiac Intensive Care Unit. Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
  • Maintained optimal ventilator settings and operations to meet patient care needs. Competent in invasive line management (Aline, CVP, BIS, intra-abdominal pressure), complex surgical post-op care, pathways for sepsis, ACS and stroke. Vasopressor and blood transfusion administration.
  • Planned and spearheaded in-service educational programs focusing on EKG interpretation and yearly skills course. In charge of cardiac A&P review, BLS and ACLS recertification's, venipuncture and CAUDI.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
Education and Training
Registered Nurse: , Expected in
Capital Health School of Nursing - Trenton, NJ,
Status -
Associate of Science: , Expected in
Mercer County Community College - Trenton, NJ
Status -
Certificate: End of Life Doula, Expected in
Status -

Valedictorian. Capital Health System School of Nursing. 2005.

Additional Information

Current member of the Nursing Quality Council. Review of cases with poor outcomes. Foster Q&A. Facilitate interventions and provoke policy changes through a non-penalty process.

Taught required Dysrhythmia Interpretation class to new hires seeking a Telemetry background. 2 day course. 4 CEU's

Performed education on ACS Pathway to staff in the Cardiac ICU and telemetry units

Taught required Shock class to new hires staffing the medical units.

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Resume Overview

School Attended

  • Capital Health School of Nursing
  • Mercer County Community College

Job Titles Held:

  • Registered Nurse Case Manager
  • Post Acute Care Liaison
  • Home Care Registered Nurse
  • Registered Nurse


  • Registered Nurse
  • Associate of Science
  • Certificate

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