Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable Group Home Supervisor with in-depth understanding of program management, budget administration and emergency planning. Hardworking and decisive with good organizational, problem-solving and conflict management skills. Over 13 years of experience working with children. Background includes managing teams of direct care professionals focused on caring for kids ages newborn to 18 years of age. Proficient in leading full-time schedules, Proactive with proven skills in team leadership and training. Capable in overseeing daily residential operations, staff activities and schedules. Knowledgeable about best practices in policies and procedures, care and applicable regulations.

  • Microsoft Office
  • Customer Service (13 years)
  • Management Experience (9 years)
  • Behavior Management
  • Developmental Disabilities Experience
  • Expertise in crisis intervention techniques
  • Case management proficiency
  • Skilled in intake interviewing
  • Residential support
  • Safety policies and procedures
  • First-Aid knowledge
  • Direct Patient Care
  • Administrative support
  • Curriculum Planning
  • Supervision
  • Resident Documentation
  • Staffing
  • Developmental Disabilities
  • Medication Management
  • Support Services Identification
Work History
Registered Behavioral Therapist, 07/2019 - 07/2020
San Antonio Behavioral Health San Antonio, TX,
  • Identified issues and implemented appropriate solutions to ensure quick and effective remediation.
  • Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Documented patient information through analyzing data, interview notes and test results.
  • Helped teach important social, play and basic life skills such as personal hygiene management.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
  • Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
  • Implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Collected session data to aid in treatment planning and assessment.
Operations Youth Specialist Supervior, 06/2015 - 07/2019
Spring Education Group Huntersville, NC,
  • Communicate effectively, in timely manner with all agencies and internal reports.
  • Work as part of multi-disciplinary teams and at all times promote and ensure equality in practice.
  • Undertake and participate in any required training programmer.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Provided key emotional support to special needs youth.
  • Managed and led activities promoting growth in mental, emotional and educational areas.
  • Facilitated group sessions and provided one-on-one support.
  • Maintained safety and security of all youth under care.
  • Offered constructive feedback to over 15 staff as well as over 50 minors under care regarding specific actions, behaviors and words.
  • Performed several administrative duties, including room transfers, incident reports and maintenance requests.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
  • Scheduled fun social and recreational activities for residents, including movie nights, themed dinners and community events.
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Enforced and implemented all university and campus housing policies.
Mental Health Technician, 04/2014 - 02/2015
Brooke Army Medical Center 6T City, STATE,
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Gained complete knowledge of relevant statutes, case laws, ethical codes and regulations to adhere to best practice standards for professional practice of counseling.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or LPN medical professional.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
Preschool Lead Teacher, 06/2010 - 03/2014
Country Home Learning Center City, STATE,
  • Chose optimum curriculum for 3 classrooms and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Introduced ABC Mouse into pre-kinder classrooms, enhancing student comprehension and improving their readiness for kindergarten 25%.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Provided open and loving environment where children direct learning process.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Reviewed facility environment, removed concerns and optimized for children's safety.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Allowed for ample outdoor discovery time each day.
Bachelor's: Psychology, Expected in 04/2018
Trinity University - ,
  • Professional development completed in Child Development
  • Professional development completed in Applied Behavior analysis

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School Attended

  • Trinity University

Job Titles Held:

  • Registered Behavioral Therapist
  • Operations Youth Specialist Supervior
  • Mental Health Technician
  • Preschool Lead Teacher


  • Bachelor's

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