Jessica Claire is a proactive Customer Service Executive with the resolve to remain calm under extreme pressure with over 10 years of experience supporting CEO's and high level executives. Proficient in assisting with both business and personal requirements to promote efficiency.
Jessica is skillful and dedicated with extensive experience in coordination, planning and support of daily operational and administrative functions. Accustomed to working in high-tempo/highly confidential environments with consecutive demands.
Skills
Process & apply new skills & concepts quickly
Goal-oriented team leader and member
General Knowledge of Marketing
Researching news and stories
Strong communication skills
Editing and proofreading
Data gathering and entering
Database management
Excel spreadsheets
Technologically savvy
Social media knowledge
Administrative support specialist
Experience
REGIONAL CUSTOMER SERVICE & SUPPORT, 01/2014 - Current Coventor Inc – Waltham, MA,
I work with a small team of specialists to cover all areas outside of the Washington, D.C. Metro area.
My areas of responsibility include (but are not limited to) Florida, Georgia, Texas, and the West Coast.
In addition to the responsibilities I held as a Programmer, in this position I am responsible for building and maintaining relationships with our regional customers through the installation and implementation process.
Work closely with Property Managers and Tenant Coordinators to exchange all the necessary information to ensure a smooth transition to our commercial security system.
Conduct remote or live training on company provided client tools.
Responsible for ensuring that each building is added to our database correctly and efficiently as well as procuring, creating, and maintaining the card list for both individual tenants and entire buildings.
Function as backup support for other departments as needed during times of high traffic or inclement weather.
Obtain permits as required by the specified city for the company.
Consult with customers regarding access control needs, addressing all levels of concerns.
Executive Assistant & Office Manager, 08/2013 - 01/2014 Clean Capital – New York City, NY,
Served as Executive Assistant to CEO & Vice President of Program Operations providing high-level support on broad range of business initiatives.
Prepared and edited correspondence, communications, presentations and other documents while maintaining databases.
Managed and maintained executives' schedules, appointments and travel arrangements.
Handled and distributed all incoming and outgoing mail for 8-member executive team.
Scheduled conferences and meeting while coordinating logistics for travel and accommodations.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed financial documentations such as expense reports and invoices.
Oversaw daily functions as well as opening and closing of the office.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Collaborated with other administrative team members, human resources and finance department on special projects and events.
Central Station Monitor & Programmer, 08/2010 - 08/2013 DATAWATCH SYSTEMS, INC – City, STATE,
Provided customer service and support for security monitoring and access control in a high volume In-Outbound Call Center for property owners, managers, and tenants.
Received calls from nationwide clientele, using a multi-line phone system, responding to inquiries and processing programming requests.
Navigated multiple software applications to establish and define alarm panels based on location and type; and remotely secure or unlock a location at the client's request.
Dispatched emergency authorities (Police, Fire or ambulance) as necessary in accordance with established procedures.
Team Lead/OIC.
Programmed & maintained building & door schedules for commercial buildings.
Troubleshooted systems that malfunctioned, determining the cause of the malfunction & remotely repaired or dispatched to correct the problem.
Dispatched and worked with technicians to resolve any related issues on site.
Programming & Promotions Intern, 08/2011 - 01/2012 RADIO ONE – City, STATE,
Assisted talent and staff with production of on-air programming.
Maintained the digital and internet-based aspect of the show.
Call screening during on-air broadcasts.
Developed and produced on-air segments.
Performed voice-over work for on-air commercials.
Assisted with the day to day operations of the receptionist area as needed.
Built excellent rapport with listeners by creating fun and innovative contests and promotions.
Found and researched stories and cutting news to maintain accuracy of station.
Focused on selecting entertainment consistent with targeted demographic audience.
Education and Training
Associate of Science: Marketing Management And Research, Expected in - Miami Dade College - Miami, FL GPA:
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