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Quality Engineering Lead | Manager resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Well organized and progressive professional with exceptional ability to plan in line with company objectives, and to organize the team for implementation eager to meet the needs of clients in a Leadership capacity. Highly skilled Team Leader with proficiency in channelizing work, designing smart workflow, and leading team members to realize a set of goals.

Skills
  • Code repositories: GIT
  • Process: Agile/Scrum, Waterfall, Hybrid models
  • Tools:, Jira, Zephyr, Confluence
  • Linux, Windows, Mac OS X
  • Python, shell scripting
  • Domain: Storage, Backup Applications, Virtualization, Cloud
  • Virtualization - VMWare, Hyper-V
  • Applications : MS office, Creative cloud , AutoCad/Autodesk
  • Cloud profiles : AWS, Azure, GCP
  • Application Orchestrator and Monitoring tools : Kibana, Grafana, New Relic, Jenkins
  • Common Network Protocols :HTTP, DNS, TCP and UDP, SSL/TLS, OAuth, SMB
  • Training and mentoring
  • Quality assurance, Quality Evangelist, Test Architect
Education
Visvesvaraya Technological University India, Expected in 2004 Bachelor of Engineering : Computer Science and Engineering - GPA :
Work History
Horizon Software International, Llc - Quality Engineering Lead | Manager
Virtual, FL, 06/2019 - Current
  • Quality gate keeper for multiple Egnyte hybrid projects Storage sync , Smart cache and Public cloud connector which enables Egnyte hybrid product in AWS and Azure.
  • Built and manage team of highly performant 8 QA engineers that helps ship products continuously raising quality bar
  • Work with Product Management, Development, Support, Sales and Services teams to prioritize assignments and manage risks/issues to ensure successful delivery with high quality.
  • Collaborate closely with development/QA teams across globe to deliver software releases with ever-increasing level of quality.
  • Recruit, lead, mentor, and develop talented high-performing team of technical Quality Engineers.
  • Manage ambiguity and energize team to stay focused on short term and long-term goals
  • Earn trust through regular communication with senior management on status, risks and change control
  • Own metrics for project success. Define, measure and report on these metrics. We make decisions based on data.
  • Always stay resourceful and find creative solutions to complex technical and organizational challenges
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Supported quality team members during corrective action updates.
  • Co-ordination with build team in building automation jobs on Jenkins including pipeline jobs for developers.
  • Participated in team-building activities to enhance working relationships
  • Worked with customers to understand needs and provide excellent service
Horizon Software International, Llc - Senior Quality Assurance Engineer
Virtual, VA, 11/2015 - 06/2019
  • Quality engineer responsible for Egnyte hybrid storage sync ,Turbo (Storage sync + Egnyte Desktop app integration project).
  • Qualified Storage sync to support windows AD servers with 300 local users mapping with 300 clouds users which includes 1 million folder permission on our cloud domain with enabled us to support various enterprise customers.
  • Handled performance/reliability testing of SMB file sharing protocol with Egnyte storage sync using smbtorture and Helios tools.
  • Handled Security features like OAuth which allowed Storage sync device to authenticate with our cloud domain using access token and SSL cert service feature which enabled more secure https access to Storage sync UI .
  • Found gaps in testing , owned task of converting most of manual test /escalation tickets into test scripts in our regression test framework which resulted in achieving 70 % test automation coverage which further reduced QA release sanity cycle from 1week to 3 days.
  • Filled gaps in system testing in Product by designing and automating end-to end soak ( longevity) test bed, stress and performance test suites
  • Created test plans/ test strategy, involved in sprint planning for multiple releases
  • Optimized test cases to maximize success of manual software testing
  • Troubleshooting critical Customer Escalations reproducing issues in house, and performed RCA
  • Create/execute/maintain unit, API-driven, integrated automation scripts
  • Integrated test framework with Jenkins build system for continuous monitoring
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
  • Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
  • Participated in available trainings to improve software knowledge.
Ncr Corporation - Senior Quality Assurance Engineer
Las Vegas, NV, 03/2011 - 11/2015

VMware Virtual Backup Appliance (VBA) Solution Testing

  • Led team that emulates highly-scaled enterprise customer environments
  • Prepared scale tests with 100's of VM across multiple vCenters
  • Created Strategic Test Plan to understand and execute customer use-cases during development cycle that uncovered critical issues in-house

CloudBoost 2.0 release:

  • Contributed to end-to-end solution testing for CloudBoost 2.0 release, EMC Cloud product (acquisition of Maginatics Cloud Appliance) supporting extended retention for NetWorker Backup product
  • Cloud Boost appliance integrates NetWorker Storage node, ingested data resides in site cache by MagFS and moves data to backend Cloud maintaining indexes and adding header to data segments
  • Worked on test matrix to cover supported NW versions, platforms and Cloud profiles
  • Tested with Cloud profiles including AWS, Google Cloud, Azure.
EMC - Software Quality Engineer II
City, STATE, 06/2008 - 03/2011
  • Worked in Data protection quality group to test Data Domain and Networker integrated solution
  • Wrote test plans and test design specification document, performed execution to qualify various solutions
  • Contributed to regression and compatibility testing with previous NetWorker release for supportability.
  • Handled critical Customer Escalations from field by reproducing issues in house, providing setup to support and engineering to debug issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
EMC - Software Engineer QA
City, STATE, 01/2006 - 06/2008
  • Data Protection Software | NetWorker Backup Software
  • Worked in Global Device strategy team, TCE initiative
  • Performed RCA [Root Cause Analysis] activity on all device related customer escalations and turned into test scenarios to cover testing gaps.
  • Run manual/automation tests for on-going releases.
  • Expertise in Qualifying various storage devices NAS, NetGear, CIFS/NFS, BOOST, Physical and Virtual Tape Libraries, Jukebox, SILOs.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team
Additional Information

Awards and Recognition ·

  • EMC Received Silver Award for contribution excellence in VMware Backup Appliance project.
  • Awarded Silver Star Award for teamwork and customer focus.
  • Super Star Performer 2020-2021 Egnyte INC

Work Status -Green card holder

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Resume Overview

School Attended

  • Visvesvaraya Technological University

Job Titles Held:

  • Quality Engineering Lead | Manager
  • Senior Quality Assurance Engineer
  • Senior Quality Assurance Engineer
  • Software Quality Engineer II
  • Software Engineer QA

Degrees

  • Bachelor of Engineering

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