Qualified Professional Consultant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Focused Qualified Professional/CrisisConsultant with proven record of outperforming Mental Health Service objectives, exceeding service standards and outpacing performance goals. Solid Mental Health background with in-depth knowledge of related practices and Crisis Coordinated Services. Motivated, team-oriented and enthusiastic about using skills to boost Quality of services and support company success.

  • Team Leadership & Development
  • Reporting capabilities
  • Client Relationships
  • Problem resolution
  • Processes and procedures
  • Multi-Tasker
  • Self starter
  • Team Player
  • Great Communication skills
  • Computer skills
Work History
01/2017 to 09/2019
Qualified Professional/ Consultant Peterkin & Associates Of Mississippi City, STATE,
  • Managed , reviewed and archived quality documentation and participated in internal and external quality audits
  • Conducted and developed Crisis Plans and emergency preparedness orientation to provide special skills and test specific emergency plan components
  • Analyzed current Person Centered plans, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
01/2014 to 12/2017
Vice President/Director of Program Management Peterkin Group Of South Carolina City, STATE,
  • Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas
  • Supervised daily operations of multi-million dollar Mental Health Operation
  • Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities
  • Maximizing program productivity by ensuring documentation was accurate with little to no discrepancies and submitted in a timely manner
  • Identified opportunities to improve business process flows and overall departmental productivity
  • Hired and managed 55 employees to maximize productivity while training staff on best practices and protocols
  • Trained Employees in Crisis developement and management, developing Person Centered Plans , Intakes and Assessments
01/2008 to 04/2012
Mobile Crisis Supervisor Peterkin & Associates City, STATE,
  • Conducted field visits and met corporate customers for business development
  • Monitored and supported production of Mobile crisis Team to Ensure Face to Face Crisis Response was in a timely manner
  • Sorted incoming Crisis Calls ,mail and faxes and expedited urgent correspondence for immediate attention
  • Coordinated with Cape Fear Valley Health Systems, (Behavioral Health) as well as Roxy to ensure quality Care for emergent Crisis with consumers being served
  • Liaised with Cumberland County Mental Health STR, Fayetteville Police and Sheriffs Departments, Community organizations to organize and performed Crisis quality standard training for new and existing staff and CIT (Crisis Intervention Training) for above stated organizations
  • Responded to Crisis as well as Crisis deescalation within level 4 facilities
  • Developed Strategies to meet production requirements and quality standards
  • Developed standard operating procedures and document workflows for current and future process steps in responding and deescalating Crisis
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
  • Created, modified, and executed immediate Assessments,Crisis plans, Follow- up with consumers to maximize client satisfaction
  • Converted community contacts into potential clients through networking, consistency and credibility
  • Created and managed knowledge base Crisis Interventions to offer staff and provided consmers immediate informational access to Crisis services
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Initiated outbound administrative requests by phone and in writing to accomplish Continuation of Quality Service
  • Followed quality standards and procedures to minimize errors and maximize consumer satisfaction
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Developed and executed plans to monitor standard process adherence
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing crisis processes
  • Developed team communications and information for Staff meetings
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Crisis Services, protecting company reputation and loyal client base
  • Coordinated Follow-up appointments with Psychiatrist to ensure Continuation and Quality of Care for Consumers served
Expected in 1999
Bachelor of Science: Psychology With Minor in Sociology / Anthropology
Florida Agricultural And Mechanical University - Tallahassee, FL
  • Verification of 300 hours Supervised Practicum from the North Carolina Substance Abuse Professional Practice Board
  • Supervisor over Mobile Crisi Unit For Peterkin and Associates
  • Certificate of Completion of Phlebodemy Course at Central SandHills in Dunn, N.C. with 200 hours of of hands on Training At V.A. Hospital in Fayetteville N.C
  • CUE Hours with, Emory University, Southern Regional area Health education Center, AIDS Care Unit, Fayetteville Technical Community College( fundemental Skills for Substance Abuse Counselors), APNC South Central Region Workshop ( Ecomaps and Geograms for Substance Abuse, Harm reduction: Its Role in controlling HIV, High Point N.C., University of North Carolina School of Medicine ( Antiviretroviral Therapy, Hepetitis C, Opportunistic Infections, Depression and Substance Abuse: HIV Care)
  • Completed HIV Prevention School
  • Certification of Appreciation Awarded from The Cumberland County HIV Task Force
  • South Carolina Department of Health and Environment Control STD/HIV completion of "THE S.I.S.T.A project Intervention Training

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Resume Overview

School Attended
  • Florida Agricultural And Mechanical University
Job Titles Held:
  • Qualified Professional/ Consultant
  • Vice President/Director of Program Management
  • Mobile Crisis Supervisor
  • Bachelor of Science