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qa tester resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-b466aa7a
  • https://www.utest.com/profile/JessicaClaire
Professional Summary

As a Restaurant/Bar manager with 6 years experience in quality inspection - consistently exceeded company standards, and productivity goals.

As a QA tester - versed in functional, compatibility and usability testing. Hardworking and focused on meeting deadlines and exceeding expectations. Flexible in schedule and willing to work long hours. So far participated in 900 test cycles, 800+ issues found, 250+ test cases completed, favorited by 5 companies (FX and FOX, Raise, BestBuy, Vimeo, HomeMe). Currently a Gold level tester with rating 96.9%. Participated in dedicated team of testers for FX and Nat Geo products (FOX company).

Skills
  • Service-oriented
  • Inventory control and record keeping
  • Staff scheduling
  • Natural leader
  • Food service background
  • Strong work ethic
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Conflict resolution techniques
  • Trained in performance and wage reviews
  • Results-oriented
  • Marketing and advertising
    • Test cases and script creation
    • Methodical and organized
    • Quality Control Guidelines
    • Microsoft Office/Windows
    • HTML/CSS
    • Photoshop
Work History
08/2015 to Current
QA tester Improbable San Francisco, CA,
  • Monitored production operations for compliance with specifications and promptly reported defects.
  • Collected samples during production and tested randomly to determine in-process product quality.
  • Presented clear, organized data in graphs, charts, tables and written reports.
  • Recorded defects and coordinated issue resolution with development team and functional leads.
  • Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Executed and wrote over 250 test cases
  • Worked closely with company test team, assisted TTLs and PMs of FOX company (previously FX Network) with their different products

2013 to Current
Bartender, Bar manager, Restaurant Manager Red Square Restaurant City, STATE,
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.


08/2009 to 11/2012
Head waiter, receptionist, manager assistant Melrose Restaurant City, STATE,
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Prepared for and executed new menu implementations.

Education
Expected in 2006 to to
Associate of Arts: Computer Science, Linguistics, Teacher
Kremenchuk Pedagogical College - Liza Chaikina Str, 33, Kremenchuk, Poltava region, Ukraine
GPA:
Expected in 2009 to to
Bachelor of Arts: Linguistics
Ukrainian Institute of Art and Science - Instytutska St, 14, Bucha, Kyiv region, Ukraine, 08292
GPA:

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Resume Overview

School Attended

  • Kremenchuk Pedagogical College
  • Ukrainian Institute of Art and Science

Job Titles Held:

  • QA tester
  • Bartender, Bar manager, Restaurant Manager
  • Head waiter, receptionist, manager assistant

Degrees

  • Associate of Arts
  • Bachelor of Arts

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