As a Restaurant/Bar manager with 6 years experience in quality inspection - consistently exceeded company standards, and productivity goals.
As a QA tester - versed in functional, compatibility and usability testing. Hardworking and focused on meeting deadlines and exceeding expectations. Flexible in schedule and willing to work long hours. So far participated in 900 test cycles, 800+ issues found, 250+ test cases completed, favorited by 5 companies (FX and FOX, Raise, BestBuy, Vimeo, HomeMe). Currently a Gold level tester with rating 96.9%. Participated in dedicated team of testers for FX and Nat Geo products (FOX company).
Skills
Service-oriented
Inventory control and record keeping
Staff scheduling
Natural leader
Food service background
Strong work ethic
Point of Sale (POS) system operation
Passion for customer satisfaction
Conflict resolution techniques
Trained in performance and wage reviews
Results-oriented
Marketing and advertising
Test cases and script creation
Methodical and organized
Quality Control Guidelines
Microsoft Office/Windows
HTML/CSS
Photoshop
Work History
QA tester, 08/2015 to Current Improbable – San Francisco, CA,
Monitored production operations for compliance with specifications and promptly reported defects.
Collected samples during production and tested randomly to determine in-process product quality.
Presented clear, organized data in graphs, charts, tables and written reports.
Recorded defects and coordinated issue resolution with development team and functional leads.
Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.
Executed and wrote over 250 test cases
Worked closely with company test team, assisted TTLs and PMs of FOX company (previously FX Network) with their different products
Bartender, Bar manager, Restaurant Manager, 2013 to Current Red Square Restaurant – City, STATE,
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Head waiter, receptionist, manager assistant, 08/2009 to 11/2012 Melrose Restaurant – City, STATE,
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Prepared for and executed new menu implementations.
Education
Associate of Arts: Computer Science, Linguistics, Teacher, Expected in 2006 Kremenchuk Pedagogical College - Liza Chaikina Str, 33, Kremenchuk, Poltava region, Ukraine GPA:
Bachelor of Arts: Linguistics, Expected in 2009 Ukrainian Institute of Art and Science - Instytutska St, 14, Bucha, Kyiv region, Ukraine, 08292 GPA:
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