Qa Engineering Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Seasoned Engineering Manager with ability to build and motivate high-performing engineering team with over 14+ years of experience in cards and payments industry, committed to rapidly and efficiently completing projects by leveraging team-based frameworks to best leverage available engineering talent. Self-motivated, forward thinking mindset, solution-focused, clear communicator, decision maker and problem solver.
  • QA Engineering software expertise - Design, Estimate, Execute, Maintain and Document.
  • Technical communication skills - Bug Triage, reporting, technical reviews, Root cause analysis
  • Automation tools - Design and Implement
  • Collaborating with stakeholders - Roadmap, Managing releases, Demos, Risk mitigation planning,
  • Organization and Time management - resource planning
  • Leadership - Strategic Planning, Team building, Conflict resolution, Training & Development, mentoring
  • Behavioral skills - Forward-thinking mindset, Detail-oriented, Multitasking abilities, Flexible & Adaptable
Work History
01/2016 to Current QA Engineering Manager Airspace Technologies | Stockholm, ME,
  • 20+ EMV certs in calendar year with team of 2+ cert Analysts.
  • Managed fast paced project delivery from QA for time sensitive and key projects for company.
  • Collis tool (BTT) automation using Python to reduce EMV test cases execution time to 1 week for all brands, thus completing any EMV certification within 3 months.
  • Design test automation using Katalon to for improved regression test coverage and reduce time to complete release cycles to less than 1 week.
  • Managed and Implemented spreadsheet based automation, that helped in improved test coverage and reduced production bug by 20% and rollbacks by 80%.
  • Performed resource and project trade off analysis to meet roadmap schedule, product life-cycle (PLC)/Software Dev Life-cycle (SDLC) and QA requirements, resulting in development of best practice models.
  • Reviewed project goals and objectives on monthly basis with project manager and design team.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed team of 8 employees, overseeing hiring, training, and professional growth of employees.
  • 4 promotions within team including 1 lead and 1 manager.
04/2015 to 01/2016 Software Certification Analyst Johnson & Johnson | Providence, RI,
  • Instrumental in procuring 1st EMV certification within 6 months of joining.
  • Reduced overall EMV certification timeline from 1+ year to
  • Automation of EMV Certification and Transaction link application using spreadsheet based input.
  • Established myself as go to person for any QA issue within QA and Merchant Implementations team.
  • Created common test/tool strategy to supplement automation for regression and functional testing; reduced time to market.
  • Instrumental in doing POC on different test management tools (zypher, Jira, QA complete) to identify best suited for company needs(Jira).
09/2005 to 04/2015 Project Lead Syntel Consulting Inc | City, STATE,
  • Received core value awards - “SYNERGY” in 2009 for team building and “SMART” in 2012 for Individual performances.
  • Nominated for BRAVO award in First Data (2012 and 2014).
  • Automation improvement using PERL scripting.
  • Established involvement of frontend application into Change release management and helped to identify key issues during backend testing.
  • 3 times achiever of “0” issues in support queue as offshore lead.
  • Planned, executed and promoted total of 10+ releases in calendar year.
  • Produced quality standards, checklists, report templates and processes for same.
  • Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
Expected in 2005 Master of Computer Applications (MCA) | Computer Applications, Software Engineering, Databases, Networking, and Operating Systems Devi Ahilya University, , GPA:
Expected in 2002 Bachelors of Science | Electronics Devi Ahilya University, India, GPA:

Micro-processors, Databases, Networking, and Operating Systems

Certified Scrum Master (CSM) – Certificate code: 1221056, Expires May 2022 Certified Tester Foundation Level (CTFL) - Certificate code: 17-CTFL-02141-USA No Expiry Agile Scrum Foundation - Certificate code: 2146592, No Expiry Using Python for Automation – LinkedIn, No Expiry Python: XML, JSON, and the Web – LinkedIn, No Expiry SQL for Testers – LinkedIn, No Expiry
Technical Skills

· Test Methodologies: Regression Testing, Black box testing, Sanity testing, boundary analysis, requirement analysis (Static testing), Performance Testing, system integration testing, functional testing, manual testing.

· Test Artifacts: Test Estimation, Test plan, Test coverage, Traceability matrix, bug tracking, automation design, Test scenario engineering

· Programming Tools: Python, Katalon studio, XLS data input, UNIX Shell/PERL scripting, Groovy, REST, JSON, XML, ISO 8583, EMV tags, TCP, HTTP, POSTMAN, curl-siege, Jmeter, COBOL, JCL, CICS, Postman,

· Operating Systems: Unix-AIX, Unix-Solaris, Linux, Windows, IBM-AIX

· Virtual Systems: VMWare, VSphere, Proxmox,

· Payment terminals: VeriFone, Ingenico, Equinox, PAX and Innowi, Key Management, KPI, DUKPT, Key Injection, KEK

· Version Control Tools: Git-bash, Git-stash, Git-lab, TorquiseSVN, SourceTree, VSS

· Database and Tools: Oracle 11g, Oracle 12c, PostgreSQL, MongoDB, PGAdmin 4, SQL Developer, SQL management studio, Toad, DB2

· Project Management: Confluence, Jira, Microsoft Office Suite, Bugzilla, redmine, HP Quality center

· Project Management Methodologies:Agile, Scrum, Waterfall, Iterative,

· Talent Management tools: HireRight, iCIMS

· POS Systems: Micros, Restaurant Manager, Symphony, positouch, broadPOS

· EMV Systems: BTT (UL), ICCVerify, VCMS, VTS, Astrex, Discover RCT, ATS, MAS, MDFS, ACI-Interchange, ACI-PRM, ACI-ADM, TSYS CertifyNow, FirstData CertPro and more.

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Resume Overview

School Attended
  • Devi Ahilya University
  • Devi Ahilya University
Job Titles Held:
  • QA Engineering Manager
  • Software Certification Analyst
  • Project Lead
  • Master of Computer Applications (MCA)
  • Bachelors of Science