PVD - Personal Vehicle Driver Resume Example
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PVD - PERSONAL VEHICLE DRIVER
Professional Summary
Seasoned transportation professional with multiple years experience in professional driving. Valid license, clean driving history and expertise in route planning and load security. Clear communicator with service-oriented nature and multitasking expertise. Vigilant and safety-focused at all times. a safe driving record and a positive attitude. Highly effective and skilled at determining best routes. dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal customer service and time management skills.
Skills
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Work History
12/2020 to 01/2021PVD - Personal Vehicle Driver Fis | Stockbridge , GA
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Led team delivery of packages requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
- Unload box truck.
- Load and organize storage facility (POD)
- Load and organize delivery vehicle (Cargo Van)
- Drive routes, deliver packages to residential/business customers.
- Pick ups, from customers residential/business.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Verified daily deliveries against shipping instructions before delivering to customers.
11/2019 to 01/2020PVD - Personal Vehicle Driver Hope Haven, Inc. | Emmetsburg , IA
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Led team delivery of packages requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
- Load and organize storage facility (Pod)
- Load and organize vehicle
- Drive routes and deliver packages to residential and business customers.
- Pick up packages from residents and companies.
- Obtain signatures and interact regularly with customers.
- Recorded information, such as items received and delivered.
- Worked effectively with supervisor, taking and following direction.
12/2018 to 01/2019UPS Driver HelperUPS | City , STATE
- Organize truck
- Help driver carry packages to residents and companies
- Picked up packages from residents and companies
- Obtained signatures and interacted regularly with customers
- Recorded information, such as items received and delivered
- Worked effectively with supervisor, taking and following direction
11/2017 to 01/2018UPS Driver HelperUPS | City , STATE
- Organize truck
- Help driver carry packages to residents and companies
- Picked up packages from residents and companies
- Obtained signatures and interacted regularly with customers
- Recorded information, such as items received and delivered
- Worked effectively with supervisor, taking and following direction
- Averaged 200+ packages per day
01/2010 to 02/2016Technical Support Representative IIAT&T | City , STATE
- Troubleshoot VDSL/ADSL, VOIP and IPTV service and hardware issues accurately and efficiently to come to resolution
- Utilize multiple tools and departments to identify and resolve advanced order problems
- Identify potential service problems and pro-actively support all services
- Utilize CRM to track, notate, and dispatch all cases
- Strong problem solving ability
- Knowledgeable in Telecommunications - Ability to learn new concepts quickly
- Networking proficiency
- Proficient with several company specific software systems
- Proficient with Microsoft operating systems
- Hardware support and troubleshooting
- Conducts analysis and troubleshooting via telephone and smart chat technicians and customers
- Works with outside vendors and affiliated groups to help restore IPTV, internet, and phone services
- Cultivates customer relations while resolving any service issues that arose and ensuring customer satisfaction in timely manner, and generating repeat/referral business that significantly boost sales profitability
- Assists with manager escalations to provide solution for troubled customers
- Participates in one on one sessions with new Tier II agents to assist with learning curve, I was selected as part of specialized group handling (5+ dispatch) chronic cases directing, assisting technicians and tech field managers to final resolution of chronic cases
- Able to keep company cost down and retain customer base by identifying and correcting chronic line issues which affected broad areas of coverage
02/2008 to 12/2009Customer AssistantAT&T | City , STATE
- Performed broad array of intermediate duties in rendering leadership and strategic supervision to highly motivated and peak-performing customer associates responsible for providing DSL Tier I technical support
- Facilitates designated troubleshooting training and hands-on coaching intended to enhance Customer Assistant's knowledge
- Recommends and implement process improvements based on CA feedback and analysis
- Assists customers with registration, email creation, DSL physical line signal testing, modem/filter set-up, browser configurations
- Interacts with other departments to resolve customer issues or provide additional services
- Communicates and disseminates information to floor
- Managed over 100 calls per day
03/2003 to 11/2004Teleconference SpecialistAT&T | City , STATE
- Troubleshoots teleconference meetings for business clients following specific methods and procedures
- Answers inquiries via telephone/PC terminal to interface with customers who are seeking teleconferencing services
- Prepared local reports and handles other administrative support duties
- Recommends appropriate service to fit customer needs
- Managed well over 100 customer's per day
Education
Some College | Business AdministrationWilberforce University, City, State
- Minored in Psychology
08/2004CertificationFNT, City
- Coursework in Fiber Optic Network Training
11/2001ERI, City
- Coursework in Intro to Electricity/Electronics, Technical Math, Digital Logic, Intro to Computers, Intro to Maintenance & Repair/PC
Insurance AdjusterAdjusterPro, City
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Resume Overview
School Attended
- Wilberforce University
- FNT
- ERI
- AdjusterPro
Job Titles Held:
- PVD - Personal Vehicle Driver
- UPS Driver Helper
- Technical Support Representative II
- Customer Assistant
- Teleconference Specialist
Degrees
- Some College | Business Administration
08/2004 Certification
11/2001
Insurance Adjuster
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