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Public Safety Telecommunicator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated 911 Dispatcher offering more than 3 years of related experience. Familiar with managing emotions and staying clear-headed under pressure.

Skills
  • Ability to efficiently communicate on the phone and in person
  • Information intake
  • Basic life support understanding
  • Map reading skills
  • Multitasking abilities
  • Verbal and written communication
  • Good telephone etiquette
  • Good listening skills
Work History
Public Safety Telecommunicator, 11/2017 to Current
Aetna Inc. Manhattan, KS,
  • Process emergency and non-emergency telephone calls and dispatch.
  • Monitor and coordinate activities of emergency personnel.
  • Dispatch and monitor police, fire and medical communications using a multi-channel radio system and enter information into computer aided dispatch (CAD) system.
  • Provide accurate and understandable directions to citizens, field personnel, and other law enforcement agencies and ask relevant questions to ascertain type of call for service.
  • Monitor a variety of electronic equipment and radio channels.
  • Perform related incidental duties contributing to realization of unit or team objectives as required.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented all details in system.
  • Answered calls from automatic routing system and took basic information from callers.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Worked flexible hours; night, weekend, and holiday shifts.
Sales & Customer Service Manager, 01/2015 to 10/2017
Midwestern Wheels, Inc. Rhinelander, WI,
  • Oversee 5-7 employees.
  • Develop weekly schedule for each store and communicate to employees.
  • Ensure shifts are covered and employees are up to date on current promotions.
  • Provide training to new employees.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales & Customer Service Representative, 04/2013 to 01/2015
Hello Fresh Oakland, NJ,
  • Greet and inform customers on new company products and packages.
  • Efficiently and in a timely matter help resolve customer concerns.
  • Up sell and activate new cell phones.
  • Troubleshoot cell phones.
  • Process payments and help with customer transactions.
  • Maintain a hazard free work area.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Package Handler, 10/2007 to 10/2010
Fed Ex Ground City, STATE,
  • Attention to detail on packages to successfully distribute them.
  • Load trailers with designated packages for delivery.
  • Carefully handled hazardous materials.
  • Worked as a team to finish assigned tasks and meet time goal.
  • Sorted items according to its destination.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
CPR) Health Provider Course Basic First Aid certifications Emergency Medical Dispatch and Emergency Fire Dispatch courses International Academy of Emergency Dispatch (IAED) certification Texas Crime Information Center (TCIC) certification on-line Texas Law Enforcement Telecommunications System (TLETS) certification course Priority Dispatch Pro-QA certification Basic Telecommunicator Certificate Course Crisis Communication Telecommunicator Course Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE): , Expected in
to
Certification Area - ,
GPA:
High School Diploma: , Expected in 05/2008
to
Del Valle High School - El Paso, TX
GPA:

Completed 15 credit hours

Certifications
  • PST - Public Safety Telecommunicator
  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch

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Resume Overview

School Attended
  • Certification Area
  • Del Valle High School
Job Titles Held:
  • Public Safety Telecommunicator
  • Sales & Customer Service Manager
  • Sales & Customer Service Representative
  • Package Handler
Degrees
  • CPR) Health Provider Course Basic First Aid certifications Emergency Medical Dispatch and Emergency Fire Dispatch courses International Academy of Emergency Dispatch (IAED) certification Texas Crime Information Center (TCIC) certification on-line Texas Law Enforcement Telecommunications System (TLETS) certification course Priority Dispatch Pro-QA certification Basic Telecommunicator Certificate Course Crisis Communication Telecommunicator Course Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE)
  • High School Diploma

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