Enthusiastic Sales Associate possessing expertise in the retail industry. Reliable, punctual and hard working. Honorably discharged from the United States Marine Corps as a Corporal, served over four years as a communications specialist. Has been known to be skilled in guest interaction, has the ability to control, and collect any given situation that might arise with an end-all solution to all parties involved that avoids conflict. Able to comprehend new technologies quickly, experienced, hard-working and delighted about new opportunities and challenges. Possess ability to effectively communicate; strong interrelation communication and team building skills.
Career objective currently in search for a suitable retail sales associate full or part-time position within your company. Hoping to expand her horizons within this field that will allow her to tie in her communication skills; to work as a valuable individual within a challenging environment, ability to contribute with exceptional hospitality.
Key qualifications over six years of experience providing customer service in busy self-driven, high-stress environments for consumers - effective communication skills. Hands-on experience with inputting and retrieving database information. Vast experience with employee safety, emergency procedures, difficult customers, lost children and the minimization of loss merchandise, and various assets to a company. Ability to work in and lead a team environment, has been known to me meticulous and have an accurateness and attention to detail. Known to be Independent and works well with others. Flexibility, Reliability and Integrity. Strategic-relationship/partnership-building skills -- listen attentively, solve problems resourcefully, and use tact and discretion find common ground and achieve win-win outcomes.
Enforced and comply with company policies, post orders and client instructions. Conducted detailed observations of people and property within their area of responsibility. Provided detailed written reports of incidents that occur within their area of responsibility. Provided access control by ensuring that only authorized persons are permitted in their area of responsibility. Conducted weapons screening and bag checks following approved company procedures to ensure a safe environment. Prevent theft of property. Conducted foot patrols or fulfill standing posts in their area of responsibility as directed.
Monitored guest flow through screening checkpoints to ensure order and efficiency. Showed the ability to manage in a pleasant and professional manner the facilitation of Guests entering and exiting the facility. Pleasantly greeting them as they enter and exit the facility. Assisted in the proper distribution of promotional items to our Guests. Remained attentive to the needs and demeanor of our Guests using a positive, proactive approach to problem solving. Monitored the consumption of alcoholic beverages to assure they are consumed in a responsible manner. Assisted others in all departments when necessary or when needed.
Deployed in support of numerous National Special Security Events (NSSE) such as NATO Summit, Presidential Inauguration, State of the Union Addresses. Consistently maintained a 95% equipment readiness score, ensuring communications equipment was ready for a no-notice deployment. Received specialized training to support CBRNE response efforts to include, weapons of mass destruction, urban search and rescue, technical rescue, incident command, decontamination, live agent medical training, and emergency vehicle operation.
Responsible for physical security of hundreds of personnel and over half million worth of varies equipment. Received extensive training in leadership, discipline, and team work. Rated in the top 1% among my peers and actively seeking further leadership opportunities. Achieved proficiency in working with and leading small, close-knit teams in order to accomplish time sensitive goals whilebudgeting allotted resources. These duties included the training of team members and ensuring they maintained a satisfactory level of proficiency in tactical and technical skills.
Since transitioning out of the Marine Corps - 2013 to present, continued education in General Studies. Current plan is to enroll into Communications Science once my general studies are complete. Currently GPA is 3.5, enrolled online which will allow me to continue schooling if hired. Some of my coursework in business and communications.
Top 85% of class.
AVID, Varsity Basketball Team, Track and Field
Managed a team of 15-20 individuals. Implemented and streamlined processes to ensure efficient day to day operations. Responsible for the orientation and training of new team members. Conducted daily training to individuals under my command and those of other departments.
Capable of explaining detailed information in a clear and concise manner. Developed excellent written and oral skills. Demonstrated ability to work in fast-pace, high stress environments. Working in the military requires working with a variety of personalities, from high-ranking officers to unit commanders, teammates and subordinates.
Customer Service Skills
Evaluated changing factors frequently to achieve high customer satisfaction level. Analyzed statistics and other data to determine the level of customer service performance achieved by the team and has been known to have an excellent reflective listening skills.
Ability to think clearly and make decisions in an adverse and chaotic environment. Strong work history and ethics and constantly setting the example for others . Reliable, dependable and always willing to learn and better work environment
Developed management skills through team building exercises, leadership development seminars, and practical exercises both in the field and classroom environments.
Gained valuable experience in high stress and time sensitive situations.
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