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Psychiatric Registered Nurse Resume Example

Resume Score: 80%

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PSYCHIATRIC REGISTERED NURSE
Summary

Enthusiastic case manager offering 27 years of experience in patient education and personnel management. Polished, a hard worker and willing to go the extra mile to complete any task.

Senior service Coordinator with talent for uplifting team and building positive attitudes. Strong knowledge of Medicaid MCO and case management. Communicative and team-oriented with proficiency in excell, Microsoft, chrome, EMR. Proven history of fostering trust to meet team, individual and management objectives.

Resourceful nursing professional with 27 years caring for patients and working closely with other healthcare staff. Well-rounded with diverse experience in case management, pediatrics, long term care and telecommuting. Talented at prioritizing tasks in busy healthcare settings.

Skills
  • Direct patient care and advocacy
  • Physical care needs
  • Emotional care
  • Acute care
  • Healthcare management
  • Rehabilitative care
  • Customer care experience
  • Plan of care development
  • Managed care
  • Patient care scheduling
  • Self-care instructions
  • Knowledge of HMOs, Medicare and EMR
  • Tracheostomy care
  • Ventilator care
  • Telecommute triage and caseload management
  • In-home care services
  • Geriatric patient care
  • Long-Term Care
  • Caregiver supervision
  • Patient Care and Education
  • Health care consultation
  • Reviewing standards of care
  • Healthcare expertise
  • Patient care oversight
  • Healthcare coding competency
  • Exceptional patient care and interaction
Experience
Agency | Tyler, TXPsychiatric Registered Nurse05/2009 - Current
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Reviewed and recorded progress of patients.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Managed all logistics for abuse and neglect cases from start to finish.
  • Coordinated resources from diverse providers for intervention plans.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Collaborated with different disciplines to provide cohesive care to patients.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
  • Fostered staff satisfaction and performance by implementing improved disciplinary policies.
  • Assisted patients in receiving high-quality, appropriate care with best possible results.
  • Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.
  • Met patient needs by devising and coordinating highly tailored care plans for each individual.
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Discussed non-medical techniques such as yoga and meditation to help patients alleviate depression and anxiety.
  • Effectively managed daily charting for each patient.
United Healthcare | Jacksonville, TXSenior Care Coordinator 05/2014 - 03/2020

At United healthcare I work with the MCO and carry a caseload of 65-75 Medicaid members who have a LTSS waiver. I manage all aspects of their care needs including DME, Provider agencies, HDM, F2F Visits and telephonic management. My job is to make sure they have everything that they need. Whilst completing these tasks we are required to maintain metrics, deadlines and have excellent time management. This is a work from home position.

  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Increased overall team efficiency and productivity.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
At Home Healthcare | Tyler, TXPediatric Supervisor 08/2012 - 01/2014
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agenda, materials and communications for team meetings.
  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Supervised a team of RN'S as they carried their caseloads in the community.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
Exceptional homecare | Tyler, TXField Case Manager05/2003 - 11/2011
  • Collaborated with healthcare team to deliver ongoing case management services for case load of 25 patients.
  • Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Coordinated care for up to 25 patients per shift in busy [office/field setting.
  • Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
Education and Training
Tyler Junior College | Tyler, TXLVN in Licensed Vocational Nurse
Tyler Junior College | Tyler, TXAssociate of Applied Science in Registered Nurse
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Resume Overview

Companies Worked For:

  • Agency
  • United Healthcare
  • At Home Healthcare
  • Exceptional homecare

School Attended

  • Tyler Junior College

Job Titles Held:

  • Psychiatric Registered Nurse
  • Senior Care Coordinator
  • Pediatric Supervisor
  • Field Case Manager

Degrees

  • LVN in Licensed Vocational Nurse
    Associate of Applied Science in Registered Nurse

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