Psychiatric Registered Nurse Resume Example

At United healthcare I work with the MCO and carry a caseload of 65-75 Medicaid members who have a LTSS waiver. I manage all aspects of their care needs including DME, Provider agencies, HDM, F2F Visits and telephonic management. My job is to make sure they have everything that they need. Whilst completing these tasks we are required to maintain metrics, deadlines and have excellent time management. This is a work from home position.

• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Increased overall team efficiency and productivity.
• Assessed, optimized and elevated operations to target current and expected demands.
• Addressed internal and customer-related issues each day and affected strategic resolutions.

• Improved operations by working with team members and customers to find workable solutions.
• Created agenda, materials and communications for team meetings.
• Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
• Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
• Supervised a team of RN'S as they carried their caseloads in the community.
• Improved customer satisfaction by finding creative solutions to problems.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Created agendas and communication materials for team meetings.
• Recognized by management for providing exceptional customer service.

• Collaborated with healthcare team to deliver ongoing case management services for case load of 25 patients.
• Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
• Counseled patients and caregivers, providing emotional, psychological and spiritual support.
• Used facility EMR system to update patient records, transmit prescriptions and transfer files.
• Coordinated care for up to 25 patients per shift in busy [office/field setting.
• Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
• Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
• Trained and mentored new RNs on best practices, hospital policies and standards of care.
• Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
• Stocked clinical workstations and procedure rooms with necessary supplies.