protest and review supervisor resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
  • Kentucky Real Estate License, May 2004
  • Kentucky Certified Public Manager, December 2006
  • Kentucky Certified Assessor
  • Kentucky Senior Assessor
Protest and Review Supervisor, 04/2009 - Current
Caesars Entertainment Corporation Pompano Beach, FL,
  • Creates reports and projections for income, Accounts Receivables, and Inventory.
  • Created Protest Reference Manual for office procedures, Business Contingency Report for the office, Salary Comparison and Job Description Revision report for Director.
  • Wrote settlement process procedure for office and oversee transfer of all documents between the office and Department attorneys.
  • Tracked data and created reports for the office of Protest Resolution for the Amnesty program in 2012 and the similar Expedited Resolution Program in 2010.
  • Changed processes and procedures to increase efficiency in resolving protest cases and to reduce the aged inventory of the area.
  • Supervises employees in the Miscellaneous Tax Section in the Division of Protest Resolution Branch, which handles tax disputes of property taxes, public service taxes, and various miscellaneous taxes.
  • Reviews, approves, and makes recommendations on direction of resolution for protest cases within the section.
  • Answers technical inquiries concerning the interpretation and application of tax laws, regulations, policies and procedures.
  • Interviews and selects new employees for the office.
  • Trains and provides guidance to employees to budget their time and resources to increase production and efficiency and to ensure accurate results in their work.
  • Works with the Department's attorneys, the Director of Protest Resolution, and at times the Commissioner of Revenue to determine the hazards of litigation and the direction of resolution for tax cases.
  • Has served as the Department's expert witness in court cases.
  • Works as a team with other areas of the Department to resolve issues with tax laws, Department procedures in an effort to provide a better product.
Protest and Review Officer, 07/2005 - 04/2009
State Of North Carolina Lenoir, NC,
  • Examined Department of Revenue Field and Office Auditors work for accuracy in the completion of advanced level Property Tax audits including Tangible, Intangible, and Building and Loan Association Taxes.
  • Resolved protests of Property Tax field and office audits through communication with taxpayers, their representatives, CPAs, and attorneys.
  • Created written responses to protest issues to explain the differing positions of the issue, the relevant statutes, regulations and court cases Scheduled and conducted formal conferences between Finance and Administration Cabinet members and taxpayer's representatives for discussion of protest issues.
  • Composed Final Rulings of the Cabinet's decision on protest cases.
  • Managed large workloads and abided by statutory timeline constraints.
  • Organized and created settlement proposal correspondences between the taxpayer and Finance and Administration Cabinet authorities.
  • Assessed and collected millions of dollars from tax audits on behalf of the Department of Revenue.
  • Created the position's training manual used by current Property Tax Protest & Review Officers.
Revenue Auditor, 06/2004 - 07/2005
Kentucky Department Of Revenue City, STATE,
  • Conducted professional level audits for Corporate Income Tax returns and Partnership returns through office examinations.
  • Explained adjustments through written correspondence to the taxpayer.
  • Provided responses to taxpayers' questions regarding the Department of Revenue's 2005 Corporate Income Tax modernization plan.
  • Completed applicable Department of Revenue Corporate Income Tax training courses and achieved high scores on related tests.
  • Field Division - Northern KY Office.
Revenue Field Auditor, 06/2002 - 06/2004
Kentucky Department Of Revenue City, STATE,
  • Conducted professional level Sales and Use Tax, Property Tax, and Withholding Tax audits through field audit examinations.
  • Prepared written audit reports to outline audit results.
  • Conducted formal exit conferences with the taxpayer to discuss audit adjustments.
  • Provided assistance in completing Individual Income Tax returns for taxpayers.
  • Completed applicable Department of Revenue Sales and Use tax training courses and achieved high scores on related tests.
  • Field Division - Central Kentucky Office.
Revenue Field Representative, 01/2001 - 06/2002
Kentucky Department Of Revenue City, STATE,
  • Prepared Individual Income and Sales and Use Tax returns.
  • Educated the general public about tax related issues by visiting new businesses and local vendors.
  • Enforced compliance with tax laws and collection of outstanding tax debts.
  • Performed reviews of local businesses' records for noncompliance with tax laws.
  • Completed applicable Department of Revenue Individual Income tax training courses and achieved high scores on related tests.
: , Expected in
UNIVERSITY OF KENTUCKY - Lexington, Kentucky
Status -
Bachelor of Science: Accounting, Expected in May 2000
Carol Martin Gatton College of Business and Economics - Lexington, KY
Status - Accounting
Accounts Receivables, written audit reports, budget, conferences, decision-making, direction, Finance, hiring, Human Resources, interpretation, Inventory, Director, Office, Works, organizational, policies, Presentation Skills, problem-solving, processes, proposal, research, Sales, Strategic Planning, tax laws, Tax, Taxes, Tax returns, written

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Carol Martin Gatton College of Business and Economics

Job Titles Held:

  • Protest and Review Supervisor
  • Protest and Review Officer
  • Revenue Auditor
  • Revenue Field Auditor
  • Revenue Field Representative


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: