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Protective Security Officer Resume Example

Resume Score: 80%

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AM
PROTECTIVE SECURITY OFFICER
Professional Summary

Accomplished District Manager experienced in directing sales, marketing, staffing and operations for multiple stores and large staffs. Performance-oriented leader offering exceptional record of achievement over 28+ year career. Enthusiastic management professional with strategic and analytical approach to solving problems, bringing in new customers and accomplishing profit targets. Communicative district manager with top-level people skills when interacting with customers as well as staff. Gifted in team building and possessing the ability to identify and nurture individuals within the team with the potential to be great managers. Remains calm and professional in stressful environments.

Skills
  • Effective in setting and maintaining standards
  • Experience in overseeing budgets, P&L
  • Vast retail industry knowledge
  • Accomplished in developing managers
  • Excellent people skills, customer service
  • Open communication, teamwork
Work History
07/2008 - CurrentProtective Security Officer | Paragon Security Systems - Honolulu , Hawaii

Armed security at Federal facilities on Oahu:

  • Maintained excellent attendance record, consistently arriving to work early for shift
  • Worked with federal facilities customers, employees to understand needs and provide excellent service
  • Updated shift logs and produced daily reports to document security activities and specific incidents
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets
  • Answered alarms, investigated disturbances and contacted law enforcement personnel if situations escalate to a crises
  • Remained flexible in rapidly changing environments and adapted to developing situations
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Responded quickly to emergency situations to assess and deflect issues
  • Interacted assertively but in a non-confrontational manner with all levels of personnel and general public
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns
  • Patrolled and monitored premises in company vehicle and by foot
  • Administered CPR and first aid if necessary, to resuscitate individuals while waiting for emergency medical responders to arrive
12/1991 - 01/2020District Manager | The Cookie Corner - Honolulu , Hawaii
  • Analyzed customer buying treads, market conditions and competitor actions to adjust strategies to achieve sales goals
  • Met monthly deadlines by proactively managing individual as well as team tasks and requiring strict punctuality standards
  • Forecasted sales of 5% to 7% above the previous year and established proven business tactics to achieve 100% of annual P&L objectives
  • Mentored a team of numerous managers, supervisors and staff to provide them with the necessary tools to be successful in achieving individual and company goals
  • Monitored multiple locations to ensure high-quality standards of operations and adherence to company policies and procedure
  • Conducted weekly meetings with managers and supervisors to brainstorm techniques to overcome sales obstacles, maximize customer satisfaction and control expense
  • Identified, developed, promoted talented employees to cultivate a collaborative leadership team while improving staff morale
  • Built positive, productive relationships with store leadership and staff through open communication and mutual respect
  • Performed Human Resources functions of recruiting, interviewing, hiring, training and firing of personnel at all levels. Monitored compliance of Cost Controls: theft, waste, payroll, overtime, on-site safety, workmen's compensation, medical insurance
  • Produced monthly written reports analyzing financial data to assist ownership with making strategic plans and operational decisions
  • Worked diligently to resolve any occasional complaints, thereby promoting customer loyalty and enhancing daily operations
07/2008 - 07/2011Armed Security Officer | Coastal International Security; Doyon Security - Schofield Barracks; Fort Shafter, HI

Same responsibilities as performed at Paragon Systems. Additionally:

  • Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Hawai Business College, Honolulu, HIAssociate of Arts: Business Administration And Management
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Paragon Security Systems
  • The Cookie Corner
  • Coastal International Security; Doyon Security

School Attended

  • Hawai Business College

Job Titles Held:

  • Protective Security Officer
  • District Manager
  • Armed Security Officer

Degrees

  • Associate of Arts : Business Administration And Management

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