LiveCareer-Resume

professional services consultant resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Determined professional effectively talented in Computer Aided Dispatch Software and Emergency Services. Considered valuable member of any team and driven to work hard. Seeking a position where outstanding expertise can be used to help your company boost success to broader heights.

Skills
  • Data entry
  • Call Center Operations
  • Experience in leadership
  • Improvement plan knowledge
  • Active listening
  • Data management
  • Critical thinking
  • Quantitative skills
  • Content management expertise
  • Process management
  • Records management
  • Ability to analyze reports
Experience
Professional Services Consultant, 03/2021 to 06/2021
Check Point Software TechnologiesCharleston, WV,
  • Worked with customers to implement software solutions.
  • Reviewed business process, document requirements.
  • Performed system configuration, training, testing, and rollout activities.
  • Assisted customers with system configuration based on recommended best practices, workflows, and business requirements.
  • Performed system demonstrations.
  • Assisted the customer with system review prior to go-live.
  • Developed and maintained subject matter expert knowledge for the configuration of the software.
  • Provided consistent follow through on project tasks, deliverables, and communications with the Project Manager and the clients.
  • Built and maintained strong working relationships with customers.
  • Worked independently with minimal supervision to meet required deadlines for projects as well as taking responsibility and ownership of issues and assignments.
  • Worked with a wide range of disciplines and personalities, both internally and externally.
CAD Manager, 03/2017 to 03/2021
WilldanBoston, MA,
  • Led system conversion from Superion HTE to CentralSquare Technologies (Formerly Tri-Tech Software)
  • Responsible for overall management of the Agency's Computer Aided Dispatch (CAD) system.
  • Manage the installation, programming, maintenance, and repair of the CAD system and CAD support technologies.
  • Maintain CAD database files, reporting and analysis of data, and management of peripheral systems.
  • Administer, maintain and evaluate CAD and CAD related system software.
  • Develop and deliver user training and presentations on new systems and upgrades to train employees in the use of the CAD system and conduct employee updates on new CAD procedures.
  • Act as liaison between customers, internal and external, to implement program changes, updates, corrections, and other system fixes.
  • Monitor and maintain master street address guide and county street index database.
  • Maintain Center records and serve as the records custodian for all Open Records Request.
  • Implemented and Maintained the Integrated Public Alert and Warning System (IPAWS) for Montgomery County.
Dispatch Supervisor, 05/2009 to 02/2017
Frontier CommunicationsCarrollton, TX,
  • Serve as working supervisor in addition to working a dispatch position.
  • Direct and supervise subordinate staff on shift, including assigning and delegating work projects.
  • Scheduling of employees to ensure proper staffing levels are maintained.
  • Performance management to include evaluating work performance, coaching and mentoring, and implementing corrective action for performance and conduct issues as necessary.
  • Dispatch and receive routine emergency 911 telephone and radio calls for all emergency responders.
  • Test and operate TDD/TTY phone.
  • Communicate effectively with other employees, administrative personnel, other emergency agencies and the public.
  • Dispatch personnel and equipment in emergencies using established protocol and Next Generation 911.
  • Able to operate a variety of communications equipment to include electronic telephone console, computer aided dispatch, and computerized mapping while utilizing logical thinking skills.
  • Operate computer inquiry terminal to obtain information on persons and vehicles through database system.
  • Perform warrant checks, query protection order and condition release files related to calls for service.
E911 Dispatcher, 04/2002 to 05/2009
First TransitSchaumburg, IL,
  • Dispatch and receive routine emergency 911 telephone and radio calls for all emergency responders.
  • Test and operate TDD/TTY phone.
  • Communicate effectively with other employees, administrative personnel, other emergency agencies and the public.
  • Dispatch personnel and equipment in emergencies using established protocol and Next Generation 911.
  • Able to operate a variety of communications equipment to include electronic telephone console, computer aided dispatch, and computerized mapping while utilizing logical thinking skills.
  • Operate computer inquiry terminal to obtain information on persons and vehicles through database system.
  • Perform warrant checks, query protection order and condition release files related to calls for service.
Education and Training
: Business Communications , Expected in
Liberty University - Lynchburg, VA
GPA:
Certifications

Emergency Medical Dispatch – APCO International (Expires 8/7/2022)

Number INS-44652-00065

Communication Training Officer – APCO International (Expires 7/30/2022)

Number INS 44636-00084

NCIC Certification – Tennessee Bureau of Investigation (Expires 5/5/2022)

CPR Certification – Clarksville-Montgomery County E911 Center (Expires 10/31/2023)

Public Safety Telecommunicator – APCO International (Expires 3/13/2023)

Number INS 43974-00036

Communications Center Supervisor – APCO International (4/6/2011)

ICS/NIMS 100 – Federal Emergency Management Agency (11/20/2008)

ICS/NIMS 200 – Federal Emergency Management Agency (11/21/2008)

ICS/NIMS 300 – Federal Emergency Management Agency (9/20/2009)

ICS/NIMS 400 – Federal Emergency Management Agency (10/29/2019)

ICS/NIMS 700 – Federal Emergency Management Agency (8/18/2005)

ICS/NIMS 704 – Federal Emergency Management Agency (9/1/2010)

ICS/NIMS 800.b – Federal Emergency Management Agency (8/3/2009)

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Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • Professional Services Consultant
  • CAD Manager
  • Dispatch Supervisor
  • E911 Dispatcher

Degrees

  • Some College (No Degree)

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