Determined professional effectively talented in Computer Aided Dispatch Software and Emergency Services. Considered valuable member of any team and driven to work hard. Seeking a position where outstanding expertise can be used to help your company boost success to broader heights.
- Data entry
- Call Center Operations
- Experience in leadership
- Improvement plan knowledge
- Active listening
- Data management
- Critical thinking
- Quantitative skills
- Content management expertise
- Process management
- Records management
- Ability to analyze reports
Emergency Medical Dispatch – APCO International (Expires 8/7/2022)
Number INS-44652-00065
Communication Training Officer – APCO International (Expires 7/30/2022)
Number INS 44636-00084
NCIC Certification – Tennessee Bureau of Investigation (Expires 5/5/2022)
CPR Certification – Clarksville-Montgomery County E911 Center (Expires 10/31/2023)
Public Safety Telecommunicator – APCO International (Expires 3/13/2023)
Number INS 43974-00036
Communications Center Supervisor – APCO International (4/6/2011)
ICS/NIMS 100 – Federal Emergency Management Agency (11/20/2008)
ICS/NIMS 200 – Federal Emergency Management Agency (11/21/2008)
ICS/NIMS 300 – Federal Emergency Management Agency (9/20/2009)
ICS/NIMS 400 – Federal Emergency Management Agency (10/29/2019)
ICS/NIMS 700 – Federal Emergency Management Agency (8/18/2005)
ICS/NIMS 704 – Federal Emergency Management Agency (9/1/2010)
ICS/NIMS 800.b – Federal Emergency Management Agency (8/3/2009)
Charleston, WV, 03/2021 - 06/2021
- Worked with customers to implement software solutions.
- Reviewed business process, document requirements.
- Performed system configuration, training, testing, and rollout activities.
- Assisted customers with system configuration based on recommended best practices, workflows, and business requirements.
- Performed system demonstrations.
- Assisted the customer with system review prior to go-live.
- Developed and maintained subject matter expert knowledge for the configuration of the software.
- Provided consistent follow through on project tasks, deliverables, and communications with the Project Manager and the clients.
- Built and maintained strong working relationships with customers.
- Worked independently with minimal supervision to meet required deadlines for projects as well as taking responsibility and ownership of issues and assignments.
- Worked with a wide range of disciplines and personalities, both internally and externally.
Boston, MA, 03/2017 - 03/2021
- Led system conversion from Superion HTE to CentralSquare Technologies (Formerly Tri-Tech Software)
- Responsible for overall management of the Agency's Computer Aided Dispatch (CAD) system.
- Manage the installation, programming, maintenance, and repair of the CAD system and CAD support technologies.
- Maintain CAD database files, reporting and analysis of data, and management of peripheral systems.
- Administer, maintain and evaluate CAD and CAD related system software.
- Develop and deliver user training and presentations on new systems and upgrades to train employees in the use of the CAD system and conduct employee updates on new CAD procedures.
- Act as liaison between customers, internal and external, to implement program changes, updates, corrections, and other system fixes.
- Monitor and maintain master street address guide and county street index database.
- Maintain Center records and serve as the records custodian for all Open Records Request.
- Implemented and Maintained the Integrated Public Alert and Warning System (IPAWS) for Montgomery County.
Carrollton, TX, 05/2009 - 02/2017
- Serve as working supervisor in addition to working a dispatch position.
- Direct and supervise subordinate staff on shift, including assigning and delegating work projects.
- Scheduling of employees to ensure proper staffing levels are maintained.
- Performance management to include evaluating work performance, coaching and mentoring, and implementing corrective action for performance and conduct issues as necessary.
- Dispatch and receive routine emergency 911 telephone and radio calls for all emergency responders.
- Test and operate TDD/TTY phone.
- Communicate effectively with other employees, administrative personnel, other emergency agencies and the public.
- Dispatch personnel and equipment in emergencies using established protocol and Next Generation 911.
- Able to operate a variety of communications equipment to include electronic telephone console, computer aided dispatch, and computerized mapping while utilizing logical thinking skills.
- Operate computer inquiry terminal to obtain information on persons and vehicles through database system.
- Perform warrant checks, query protection order and condition release files related to calls for service.
Schaumburg, IL, 04/2002 - 05/2009
- Dispatch and receive routine emergency 911 telephone and radio calls for all emergency responders.
- Test and operate TDD/TTY phone.
- Communicate effectively with other employees, administrative personnel, other emergency agencies and the public.
- Dispatch personnel and equipment in emergencies using established protocol and Next Generation 911.
- Able to operate a variety of communications equipment to include electronic telephone console, computer aided dispatch, and computerized mapping while utilizing logical thinking skills.
- Operate computer inquiry terminal to obtain information on persons and vehicles through database system.
- Perform warrant checks, query protection order and condition release files related to calls for service.
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School Attended
- Liberty University
Job Titles Held:
- Professional Services Consultant
- CAD Manager
- Dispatch Supervisor
- E911 Dispatcher
Degrees
- Some College (No Degree)
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