professional services consultant resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Passionate Patient Safety Program Manager engaged in the continuum oversight of network facility-wide patient safety program. Collaborates with Administration, Medical Staff, and Quality & Risk team to deliver initiatives to reduce harm. Energized team building trainer for all staff development of culture of safety. Promotes opportunities & strategies for improvement for a recognized HRO. Experienced in diverse medical practices, specialties, healthcare networks, military (DHA), correctional, and diversified patient cultures.

  • Experience in Leadership, Client, Vendors
  • Regulatory Compliance Audits & Survey
  • Mentoring & Assessing Performances
  • Training & Development, Competencies
  • Process management & Delegation
  • Effective Diversified Communications
  • Committee Development & Coordinator
  • Data modeling and analysis, tracers, CPI
  • Surgical Suites, Sterilization, Diagnostics
  • HEDIS, Coumadin, IMMS, Therapeutics
  • Policy/Manual, development & modifications
  • Clinical, Behavioral, Non-Clinical TJC EP's
  • Emergency Drills, EOC, Evacuation & Surge
  • BLS/CPR-AED, Emergency Equip Readiness
Professional Services Consultant, 01/2019 - 08/2021
Check Point Software Technologies Des Moines, IA,

Active in non-corporate workforce within independent fields and advocacy work:

  • (2018 Aug-Dec) Unemployment opt-in; (2019 Jan) Unemployment opt-out, rather launched marketing for independent professional jobs to maintain the means for my family during extended time taken to provide advocacy and care support for my disabled USAF veteran son during his critical care journey through the VA.
  • (2020 Feb) Acquired CV19 with minimal symptoms with recovery. Unforeseen in 2019 was the impact pandemic would trickle-down into revenue & business closures, however, remained consistent in available independent work: Compilation reports of regulatory survey notes for independent org; Pharmaceutical Physician Meeting registrar and/or AV equip set-up; Medical Transport and/or personal care for private elderly clients; Music performance.
  • (Aug 2020-Aug 2021) In July, one part-time private elderly client required immediate full-time coverage due to pandemic impact on family, committed to Aug 15, 2021.
Patient Safety Manager, Sr Analyst, 06/2015 - 07/2018
LNAS Hosp/Clinics, General Dynamics City, STATE,
  • Facilitated primary oversight of the Patient Safety Program in collaboration with Quality Management, Executive Suite, and Medical Staff. Effective Liaison throughout all departments.
  • Role engaged as Patient Safety Manager facilitating the culture of safety program, reducing harm through new initiatives and monitoring all processes and staff competencies.
  • Active engagement and competency assessments in all specialty clinics, including operating services, behavioral health, diagnostics, health administration, and non-clinical environment of care areas which impact quality patient services.
  • Conducts tracers in all clinical care areas including patients, supply & storage, sterilization, gaseous, medication safety, operating room, hazmat waste, more...
  • Managed the Defense Health Agency's Clinical harm/near miss incident reporting, and quality risk analysis through RCA (Root Cause Analysis) and FMEA (Failure Mode & Effects Analysis). Lead incident reviews.
  • Coordinates scheduled training sessions, Patient Safety Week and support of other specialties week, creative in conducting spontaneous training huddles or incentive awards & recognitions, and event planner.
  • Master trainer of provider staff, facilitating department huddles schedules and initiates spontaneous staff huddles due to incident or new training initiatives, and contributes to new training curriculum.
Environment of Care, Quality Analyst, 04/2008 - 05/2015
Adventist Health/Jones Lang LaSalle City, STATE,
  • Organization Administrator with combined healthcare, business, and operations project management Adventist/JLL.
  • Identified system flaws, process inefficiencies and training needs through monitoring and tracers, risk assessments, and management plan evaluations.
  • Diligence to integrate nursing, physicians and allied staff toward best practices.
  • Investigated performance to maintain employee adherence to quality and safety policies, streamlining processes, increasing efficiencies to consistently support new quality initiatives.
  • Facilitated Accreditation Clinical & Non-Clinical Rounding Schedule for 4 Hospitals, 36 Clinics, and 12 MOB's. Worked with Department heads and/or managers POA's (Plan of Action) and provided metrics analysis to Committees for improvement.
  • Contributed to the Quality Safety Committee, Coordinated & Co-Lead for Environment of Care Committee-1 and Emergency Management Committees-3. Collaborative responsibility to discuss, present metrics for trends/analysis.
  • Managed CAHAN (CA Health Alert Network), Root Cause Analysis for AIMS and RADAR invent reporting. Reviewed Security Department/Patient Risk reports. Collaborative with Evacuation & Surges, and all Code Drills for Improvement.
  • Active liaison in OEM in Tri-Counties, Code & Disruption Exercise Drills, Grant Writing
  • Great negotiator and go-to resource for individual or group complex structural or behavioral or motivational needs.
Education and Training
Bachelor of Science: Health Administration, Expected in 02/2007
University of Phoenix - Online Campus,
Status -
Master of Science: Psychology, Expected in 03/2009
University of Phoenix - Online Campus,
Status -
: GED Prerequisites Nursing, Expected in
College of The Sequoias - Visalia, CA,
Status -
: Health Administration & Assisting, Expected in
Galen College of Medical Assistants - Visalia, CA,
Status -
  • Increased three network accreditation license corporate compliance completions training within 3 months from 60-80% to 80-98% (revitalized efficiency strategies)
  • Organized a 16-piece provider band and 30-member leadership choir for a 4-Show All Star Assembly Production after Marketing approved my original theme composition song & lyrics for purpose of retaining organization's mission and values.
  • Accepted development project with JLL for Adventist to improve cost-savings of $1M/1st year by independent research and discovery finding $400K savings goal within 4-months.
  • Facilitated a 7-10%/year increase in self-reporting patient safety issues with resolution by utilizing communications transparency strategies for org; 600+/1 yr meeting RCA & FMEA annual metrics with regional good catch recognition and awards.

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • College of The Sequoias
  • Galen College of Medical Assistants

Job Titles Held:

  • Professional Services Consultant
  • Patient Safety Manager, Sr Analyst
  • Environment of Care, Quality Analyst


  • Bachelor of Science
  • Master of Science
  • Some College (No Degree)

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