PRODUCT SALES & MARKETING * ACCOUNT MANAGEMENT * NEGOTIATIONS * INFLUENTIAL SELLING PRESENTATION AND COMMUNICATION * PUBLIC RELATION * CUSTOMER SERVICE.
Dynamic and results-driven sales professional with entrepreneurial drive and 15 years of comprehensive sales and marketing experience. Proven sales talent to cultivate strategic relationships, increase customer base and maximize account sales. Persistence in achieving goals that leads to professional success while building corporate value. _______________________________________________________
Highlights
•Business Communication
Listening Skills
Ability to work independently.
Tolerance
Adaptability
Goal Oriented
Organizational skills
Excellent sales techniques
Effective Sales Ability
Work force management
Adept multi-tasker
Consultative sales techniques
Accomplishments
Generated a pipeline of more than $20 million in net new opportunities in 36 months.
Ranked as a top performer, averaging 109% above sales quota each month.
Top Sales Performer - Northern VA (2013 & 2014).
Experience
Professional Security Consultant, 2015 - Current Saga Education – Warren, RI,
Sells Cox Home Security services and ancillary products to residential and business customers.
Identifies new prospects through cold calling, auditing subdivisions, remarket neighborhoods and analysis of street sheets.
Cold calls new and existing customers in territory to sell (or upgrade) services and ensure satisfaction with Cox services.
Meets with prospective customers to collect information required to assess their home security needs in detail and qualify prospects.
Delivers sales presentations and demonstrations to customers and prospects.
Uses solution selling techniques to leverage the position of Cox Home Security products to educate and influence customers to buy products, typically, in one sales call.
Educates customers in the use of installed Cox Home Security products, service offerings, billing, charges, and product features.
Negotiates pricing, products, promotions, and terms/conditions with prospective customers.
Tracks orders and serves as a point of contact for customer throughout sales and installation process.
Keeps customers informed of installation progress and installation problems and maintains client satisfaction throughout the sales cycle.
Builds and maintains relationships with developers, realtors, insurance agents, contractors, builders in subdivisions to promote Cox Home Security products and services.
Prospects and promotes Cox Home Security products and services by asking for referrals at time of sale, being involved in networking groups, making presentations at homeowners association meetings, and conducting informational sessions at Cox retail stores.
Builds and maintains effective internal network to refer problems and process sales and installation orders.
Communicates special conditions or extenuating circumstances to Managers and/or assigned technicians to assure smooth installation and excellent customer service.
Provide input to Cox Home Security Manager for new product releases and changes.
Initiates and documents new account information by keying orders into ICOMS.
Documents and communicates installation design for Installers.
Maintains and submits regular expense and sales activity reports using software designed for that purpose.
Document contract information in Docusign and thoroughly go over with customers for approval.
Co-Founder, 2000 - 07/2012 American Technology Services – Merrifield, VA,
Responsible for Business Development, Sales and Marketing, Contract Negotiations, New Account Developments, and Customer Service Handled administrative and personnel matters in a facility providing 24/7 care services for 47 elderly clients at one given time.
Acted as the liaison between Businesses, Hospital Management, Nursing Home Directors, Healthcare Facility Administrators, Clients, and Clients' Family.
Worked closely with the Director of Nursing to ensure compliance with legal and regulatory standards.
Designed, implements, and maintained a variety of systems and guidelines to ensure and monitor compliance.
Maintained a highly productive, efficient, and quality-driven environment at all times with a focus on teamwork, client care, and emotional support.
Partnered with Marketing Director to develop marketing campaigns designed to attract new customers for our residential care program Identified major accounts in assigned territories, and work with Sales and Marketing Directors to maximize the business from these accounts.
Oversees budget of $2.8 million, and develops the forecast for each location for the following year.
Assistant Instructor, 08/2000 - 2001 Northern Virginia Community College – City, STATE,
Assist in teaching hands-on certification courses: Introduction to Computer Applications and Concepts.
Assist academically challenge students with computer related hands-on courses.
Security Consultant, 04/1997 - 01/1 Burns Security Services Ronald Regan National Airport – City, STATE,
Recruit, hired and trained new security officers.
Revised and integrated a new employee handbook to accommodate changing policy and procedure at various sites.
Identified and reviewed various preventive, detective and reactive security controls techniques in place, the process and operational procedure that are implemented to meet the strategic goal of the rental car companies.
Responsible for handling and resolving customer service concerns and complaints.
Monitored cameras for site security and theft through CCTV at offsite location Monitored alarm codes and entered into alarm weblog any significant changes in site alarms.
Education
Associate of Applied Science Degree: Information Technology, Expected in 2002 - Northern Virginia Community College - Alexandria, Virginia GPA:
Information Technology
DCJS Certification # 99289016: , Expected in - - , GPA: Commonwealth of Virginia: Department of Criminal Justice Service
Skills
PRODUCT SALES & MARKETING * ACCOUNT MANAGEMENT * NEGOTIATIONS * INFLUENTIAL SELLING PRESENTATION AND COMMUNICATION * PUBLIC RELATION * CUSTOMER SERVICE.
Professional Affiliations
Board Member, National Alzheimer's Association (Mid-Atlantic Chapter)
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