Professional Consultant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Profile
An executive level manager with over 28 years proven track record in managing programs, planning, organizational development, policy and procedure development and implementation, six sigma, project and change management, relationship building and sustainment, associate satisfaction, driving results, manager of budget, multi-level management relationship and more. PROFILE Project Manager: Very resourceful and capable manager that uses all expertise and resources in order to complete assigned task on time every time. Senior leaders assign to me the most important task that must be completed in a specific timeframe and is of the most delicate nature. Being company and mission first, ensures meeting the goals and come in right under budget 100% of the time. My expertise begins at design and finishes at implementation and sustainment. Leadership: A proven Executive level leader with a solid track record of major accomplishments in all fields of management and supervision with the ability to organize and manage multiply large scale projects from design to implementation. Highly motivated and very educated leader with passionate and aggressive team building skills that turn followers into supervisors and managers. Excels in high stress environments and has a demonstrated track record of cutting cost and increasing efficiencies. Develops and write SOP's to enhance the training and practical application of subordinates. Swiftly comprehends the "big picture" and executes the boldest of organizational visions.
Skill Highlights
Very proficient with Microsoft office applications
Core Accomplishments
Professional Experience
09/2015 to Present
Professional Consultant Aarp New Brunswick, NJ,
  • Facilitated the below business improvement tools to companies; Business acumen - teaches meaning and purpose of business Process improvement - teaches how to decrease inefficiencies and improve variations Management training - teaches fundamentals of leadership Relationship building and sustainment - teaches how to listen and communicate to clients Sales training - teaches how to recognize client's needs and how to close a deal Motivational speaker - speak on current issues in the work place and how to increase delight Marketing - teaches how to target specific demographics.
09/2015 to 06/2015
State Director Signify Health Inc. Rockford, IL,
  • As the State Director, I was responsible for the relationship building between the African American community and the Republican Party in North Carolina.
  • I lead a team of Field Directors, interns and volunteers who travel around 100 hundred counties and engage the African American Community to promote an agenda that will ensure upward mobility.
  • I successfully was able to build viable relationships within Black communities across North Carolina by engaging black owned businesses, HBCU's, black churches, faith based organizations and civic groups in order to build and sustain a relationship between the Republican Party and Black voters.
  • To also partner with candidates and GOP offices across the state to provide knowledge and expertise.
  • I was responsible for press, events, performance metrics, specific goals and action, weekly reports and to build out grass roots organizations.
  • I successfully maintained a working relationship with US Senators, US Congressmen, the Governor's office, Lt.
  • Governor and many other government and elected officials.
  • I successfully planned projects and programs that was able to share the platform and ideals of North Carolina.
09/2015 to 01/2015
Site Director Seaton Corp/SMX City, STATE,
  • As a Site Director, I was a Human Resources Executive and a Senior Production Manager responsible for maintaining a diverse work environment and directly managing up to 20 managers and supervisors and 1200 associates.
  • I was responsible for building and sustaining a robust relationship with my client to ensure continuity and a long lasting partnership.
  • After taking over this very large site, I was responsible for improving key metrics; such as, recruitment statistics, fill, attendance, safety, associate tenure and more I managed a full Human Resource department that was responsible for the back office operation which includes recruiting, new hire on boarding process, payroll and all other employee relations that falls under the HR umbrella.
  • I used my experience and education to implement and improve processes by creating and updating SOP's.
  • Some results were increased efficiency and decrease under absorbed labor dollars.
  • By having a hands-on approach, I was able to gain knowledge of the business and share my expertise on lean management, helping the client to decrease their inefficiencies.
  • I also managed an Operations Manager who was responsible for the Production side of our business.
  • I had up to 7 Production Supervisors, a Safety Manager, Forklift Coordinator and several other production staff.
  • I managed the month-to-month forecast and budget of a multi-building operation to include profit and loss accountability.
  • A day to day snapshot of my duties consisted of receiving multiples reports, attending and facilitating production and HR meetings, face-to-face client meetings, periods of Gemba walks through the production floor, phone conferences, real time problem solving, mentoring my staff, auditing, being a subject matter expert to the client, mitigating risk, managing a host of HR reports and more.
  • I am absolutely satisfied with working 10+ hour days.
12/2015 to 08/2015
Assistant Vice President, Client Services Treasury Manager Bank Of America City, STATE,
  • Successfully lead and managed a team of Client Managers, who provided expertise in sales, retaining high valued clients, project management, cash management and financial information reporting issues.
  • Successfully built and sustained relationships with more than 60 clients, who generate revenue in access of over $60M.
  • such as; M&M Mars, Smithfield Foods, Barnes and Noble, Black & Decker, Hershey Foods, Dollar Tree, Liz Claiborne, etc.
  • Constantly raised the bar on associates which allowed them to increase their standards, results were, increased client delight Measured associates by instituting metrics and other reporting's, results were, increased weekly performance One of three managers who piloted the new Service Redesign which is a more proactive approach to supporting clients.
  • Some results were increased client delight from a 52% to 80%, created capacity for client facing associates, increased alignment to sales teams which allows our associates to have business acumen.
  • Responsible for associate satisfaction.
  • Site went from a 53% to 87%.
Expected in 2016
Doctorate: Public Administration
Capella University - ,
Public Administration
Expected in
Master of Public Administration:
Troy State University - ,
Expected in 2011
Public Management:
North Carolina Institute of Political Leadership - ,
Expected in
University of North Carolina/Greensboro - ,
approach, auditing, budget, cash management, conferences, Client, clients, employee relations, financial, Forklift, government, Human Resource, Human Resources, HR, leadership, Director, managing, Management training, Marketing, Mars, meetings, mentoring, access, Microsoft office applications, office, Motivational speaker, payroll, press, problem solving, improve processes, Process improvement, Production Manager, profit and loss, project management, real time, receiving, recruiting, recruitment, Relationship building, reporting, Safety, sales, Sales training, SOP, statistics, phone
REFERENCES: Excellent references waiting for your review.

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Resume Overview

School Attended
  • Capella University
  • Troy State University
  • North Carolina Institute of Political Leadership
  • University of North Carolina/Greensboro
Job Titles Held:
  • Professional Consultant
  • State Director
  • Site Director
  • Assistant Vice President, Client Services Treasury Manager
  • Doctorate
  • Master of Public Administration
  • Public Management