Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic leader with 26+ years of experience planning, leading and executing business objectives. Collaborative with dedication to partnering with coworkers to promote an engaged, and empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

  • Ability to read, analyze, and interpret financial reporting documents relating to business financial performance
  • Effectively present information and respond to questions from groups of employees, managers, contractors, customers, and the general public
  • Proven ability to work independently or collaboratively to meet multiple deadlines
  • Verbal and written communication
  • Highly organized
  • Team Leadership & Development
  • Process and performance improvement
  • Project Management
  • Operations management
  • Staff Management
  • Staff Development
  • Strategies and goals
  • Financial Management
  • Budgeting
  • Data collection and analysis
  • Problem Resolution
  • Customer Service
  • Relationship Development
  • Team Management
  • Team Building
  • MS Office
  • SAP
Work History
Process Improvement Team Lead, 08/2019 - Current
Nfi Industries Hebron, IL,

Responsible for leading various work streams that are instrumental in progressing the organization toward the AmeriGas 2.0 strategic design. Work directly with various business/function owners, IT, third party consultants and leadership to identify work efforts, drive systemic updates through partnership with IT partners and lead implementation efforts of process change.

Manager - Operations Support, 03/2017 - 08/2019
Smart Care Equipment Solutions Nashville, TN,
  • Provide district, area, and region level support.
  • Deliver information and services that enable better business decisions and operational efficiency for the company nationwide, ultimately resulting in an exceptional customer experience.
  • Work with Safety and other support departments to maintain the AD Operations audit process, as well as perform operational re-audits.
  • Involved in meter cleanup projects, customer service reviews, and we are a knowledgeable "bench" for DM and AD positions
  • Ensuring processes are relevant to day-to-day operations
  • Trained and guided team members to maintain high productivity and performance metrics
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
District Manager II, 01/1994 - 03/2017
AmeriGas City, STATE,
  • As a top performing District Manager of 3 locations in eastern NC, I am responsible for all facets of the business with accountability for the district's growth, EBIDTA, Safety, and Net Promoter Score (NPS)
  • Accountable for the overall direction of District activities to ensure high levels of customer service, operational effectiveness, employee productivity, and profitability
  • Ensure compliance with DOT regulations and safety policies including the servicing and repair of company vehicles; ensure employees are wearing proper PPE; and customer installations are safe and in compliance with state and federal regulations
  • Supervise and coach employees in all facets of safety performance
  • Consistently reinforce safety messages by conducting behavioral observations, safety briefings, tailgate meetings, and facility safety walk-throughs
  • Monitor customer loyalty and satisfaction dashboard (NPS), listen to surveys and comments on a weekly basis and responds to customer issues and comments to improve customer loyalty and satisfaction
  • Work with each member of my team to ensure day-to-day operations support a high quality customer experience; proactively identify problems that negatively impact the customer's experience
  • Celebrate excellent customer service with the team and recognize individuals who provide excellent service to customers
  • Deal with customers daily and lead customer interactions
  • Develop and implement plans for achieving long-term customer growth and financial goals
  • Communicate and update key performance areas for the District and the Area to each member of my team
  • Ensure all District daily, weekly, and monthly work processes and reporting are completed accurately, timely and error free
  • Ensure company compliance and ensure controls related to SOX in reporting, approvals, and dating of paperwork
  • Plan, direct and manage staffing and development of employees by effectively communicating company strategic goals; conduct effective and timely performance appraisals; ensure all training for employees is completed; work with employees to improve their satisfaction levels as measured by employee surveys
  • Generate sales and revenues by promoting and performing sales calls, retention calls and sales activities; meeting the District/Area customer growth goals, and managing pricing and margins to meet gross profit goals
  • Control operating expenses by monitoring employee productivity through use of the distribution system, service scheduling calendar, etc
  • Oversee compliance regarding cash control, inventory management, documentation requirements and audit procedures
  • Enforce credit and collections policies and procedures
  • Proactive daily involvement in all District purchasing and expenditures
  • Perform delivery routing, service scheduling, sales, customer service, and/or administrative work as necessary
High School Diploma: , Expected in 06/1989
West Carteret High School - Morehead City, NC
: Business Administration, Expected in
Carteret Community College - Morehead City, NC

North Carolina Fuel Piping Licensee


Accelerated Leadership Program- Inaugural class 2015

DM Mentor

NPGA/WIP member

NCPGA member

NC Fuel Piping License

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    School Attended

    • West Carteret High School
    • Carteret Community College

    Job Titles Held:

    • Process Improvement Team Lead
    • Manager - Operations Support
    • District Manager II


    • High School Diploma
    • Some College (No Degree)

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