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process improvement specialist underwriter resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Over 8+ Years’ experience in Management /Underwriting, excellent communication skills. Proficient computer and data entry skills, able to learn new system and processes efficiently.

Skills
  • Training & Development
  • Data Management
  • Conflict Resolution
  • Customer Service
  • Computer Skills
  • Friendly, Positive Attitude
  • Reliable and Trustworthy
  • Analyzing Business Processes
  • Organizational Skills
  • Working Collaboratively
Experience
Process Improvement Specialist/Underwriter, 08/2017 - 12/2021
RoundPoint Mortgage Corporation City, STATE,
  • Loss Mitigation in RoundPoint customers in the servicing of their mortgage.
  • As single point of contact was assigned borrowers currently 45 days delinquent or greater, borrower is in a confirms disaster area, or borrower request loss mitigation options
  • Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities.
  • Provided awareness and understanding of overall project portfolio, interactions and issues to team members
  • This may include helping in a call center capacity in one of the following functions customer service, collections and loss mitigation
  • Assist in the management of all aspects of customer contact processes including customer service, collections and loss mitigation by using SX3, EDMS, Encompass, DU, Fiserv/Sagent Also used MSP programs
  • Managed day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals
  • Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management
  • Negotiated solutions and acts as a liaison with internal and external customers when necessary
  • Call Center Duties Underwriter and Request all documents to complete applications
  • Reviewed for loss mitigations options modifications, short sale assumptions and deed in lieu, forbearance plans
  • Reviewed income documents for affordability go over income calculations
  • Led team in identifying and implementing lean and continuous improvement actions to enhance production volume and efficiency while exceeding quality standards and product specifications.
  • Facilitated compliance with USDA FHA FNMA and CONV loan regulations.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
Administrative Support, Processor/Underwriter, 01/2013 - 05/2017
Wells Fargo City, STATE,
  • Handled Credit Disputes
  • High volume, routine and repetitive, time-sensitive tasks requiring research and problem-solving skills
  • All Center, taking payments, filling out applications, review conditions
  • Credit checks
  • Assisted All Sates
  • May perform data entry utilizing excel spreadsheets and departmental databases to update information and create documents
  • Contribute to the review, update, and establishment of new procedures and practices to identify time

Bankruptcy, Foreclosure, Assisted Bilingual Homeowners

  • Inspected financial statements, credit information and title data to complete underwriting process.
  • Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions.
  • Achieved production goals by developing strong underwriting teams.
  • Analyzed portfolio risks, including issues associated with underlying business practices and fraud exposure.
  • Liaised between employees and upper-level management and resolved issues.
Office Lead/ Manager, 05/2007 - 01/2013
Home Aid Solutions City, STATE,
  • Lead/Office Manager for 6 to 8 people in Underwriting/Processing Dept
  • Served as initial point of contact for the program
  • Act as a liaison between borrower, underwriter, loan originator and lender
  • Provide customer with timely and periodic status updates of their loan application
  • Return all inquiry calls within one business day
  • Customer Intake and Data Entry
  • Collect required documentation from applicants and follow up on missing items
  • Met individually with employees to offer feedback and insight on job performance after careful review.
  • Identified and pursued new potential client services opportunities and business development activities.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports
  • Order credit reports, title reports
  • Compile documents for customer files and enter intakes to Data Management System for processing and assessment
  • Assure that all customer files are complete and in compliance with regulatory agencies and internal policies
  • Ensure customer privacy, security of files and appropriate staff access
  • Prepare commitment letter(s), denial letter(s) and cancel files when necessary
  • Maintain pipeline report and notify management of status as needed
  • Process the documents received for each file, verifying the accuracy and completeness of each document
  • Prepare fund request documents for wiring funds to closing
  • Assist with all correspondence and assisted with research projects
  • Make recommendations for procedural changes to increase efficiency
  • Other, duties as assigned
  • Use SME and Microsoft Suite to review all information and calculations for homeowners’ affordability
  • Went over approvals denials with investor guidelines
  • High Volume Pipeline and borrower communications
Education and Training
Diploma: General Studies, Expected in
-
Fontana High School - Fontana, CA
GPA:
Status -
Languages
Spanish :
Full Professional:
Negotiated :
:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Fontana High School

Job Titles Held:

  • Process Improvement Specialist/Underwriter
  • Administrative Support, Processor/Underwriter
  • Office Lead/ Manager

Degrees

  • Diploma

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