process improvement specialist underwriter resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Over 8+ Years’ experience in Management /Underwriting, excellent communication skills. Proficient computer and data entry skills, able to learn new system and processes efficiently.

  • Training & Development
  • Data Management
  • Conflict Resolution
  • Customer Service
  • Computer Skills
  • Friendly, Positive Attitude
  • Reliable and Trustworthy
  • Analyzing Business Processes
  • Organizational Skills
  • Working Collaboratively
Process Improvement Specialist/Underwriter, 08/2017 - 12/2021
RoundPoint Mortgage Corporation City, STATE,
  • Loss Mitigation in RoundPoint customers in the servicing of their mortgage.
  • As single point of contact was assigned borrowers currently 45 days delinquent or greater, borrower is in a confirms disaster area, or borrower request loss mitigation options
  • Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities.
  • Provided awareness and understanding of overall project portfolio, interactions and issues to team members
  • This may include helping in a call center capacity in one of the following functions customer service, collections and loss mitigation
  • Assist in the management of all aspects of customer contact processes including customer service, collections and loss mitigation by using SX3, EDMS, Encompass, DU, Fiserv/Sagent Also used MSP programs
  • Managed day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals
  • Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management
  • Negotiated solutions and acts as a liaison with internal and external customers when necessary
  • Call Center Duties Underwriter and Request all documents to complete applications
  • Reviewed for loss mitigations options modifications, short sale assumptions and deed in lieu, forbearance plans
  • Reviewed income documents for affordability go over income calculations
  • Led team in identifying and implementing lean and continuous improvement actions to enhance production volume and efficiency while exceeding quality standards and product specifications.
  • Facilitated compliance with USDA FHA FNMA and CONV loan regulations.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
Administrative Support, Processor/Underwriter, 01/2013 - 05/2017
Wells Fargo City, STATE,
  • Handled Credit Disputes
  • High volume, routine and repetitive, time-sensitive tasks requiring research and problem-solving skills
  • All Center, taking payments, filling out applications, review conditions
  • Credit checks
  • Assisted All Sates
  • May perform data entry utilizing excel spreadsheets and departmental databases to update information and create documents
  • Contribute to the review, update, and establishment of new procedures and practices to identify time

Bankruptcy, Foreclosure, Assisted Bilingual Homeowners

  • Inspected financial statements, credit information and title data to complete underwriting process.
  • Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions.
  • Achieved production goals by developing strong underwriting teams.
  • Analyzed portfolio risks, including issues associated with underlying business practices and fraud exposure.
  • Liaised between employees and upper-level management and resolved issues.
Office Lead/ Manager, 05/2007 - 01/2013
Home Aid Solutions City, STATE,
  • Lead/Office Manager for 6 to 8 people in Underwriting/Processing Dept
  • Served as initial point of contact for the program
  • Act as a liaison between borrower, underwriter, loan originator and lender
  • Provide customer with timely and periodic status updates of their loan application
  • Return all inquiry calls within one business day
  • Customer Intake and Data Entry
  • Collect required documentation from applicants and follow up on missing items
  • Met individually with employees to offer feedback and insight on job performance after careful review.
  • Identified and pursued new potential client services opportunities and business development activities.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports
  • Order credit reports, title reports
  • Compile documents for customer files and enter intakes to Data Management System for processing and assessment
  • Assure that all customer files are complete and in compliance with regulatory agencies and internal policies
  • Ensure customer privacy, security of files and appropriate staff access
  • Prepare commitment letter(s), denial letter(s) and cancel files when necessary
  • Maintain pipeline report and notify management of status as needed
  • Process the documents received for each file, verifying the accuracy and completeness of each document
  • Prepare fund request documents for wiring funds to closing
  • Assist with all correspondence and assisted with research projects
  • Make recommendations for procedural changes to increase efficiency
  • Other, duties as assigned
  • Use SME and Microsoft Suite to review all information and calculations for homeowners’ affordability
  • Went over approvals denials with investor guidelines
  • High Volume Pipeline and borrower communications
Education and Training
Diploma: General Studies, Expected in
Fontana High School - Fontana, CA
Status -
Spanish :
Full Professional:
Negotiated :
  • Consistently maintained high customer satisfaction ratings.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Fontana High School

Job Titles Held:

  • Process Improvement Specialist/Underwriter
  • Administrative Support, Processor/Underwriter
  • Office Lead/ Manager


  • Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: