process guide resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

  • Team Leadership
Work History
09/2021 to Current Process Guide The Millennium Group | West Valley City, UT,
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Wrapped pallets in shrink wrap prior to loading.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Performed general housekeeping and cleaning tasks.
  • Completed over 30 customer orders each day in warehouse setting.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
04/2020 to 11/2021 Shipping and Receiving Manager Envision Healthcare | Kenosha, WI,
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Operated forklifts, lift trucks and hand trucks to move items around warehouse.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Lead team of 32 employees packaging, palletizing and shipping up to 500-1000 boxes per day.
01/2021 to 07/2021 Customer Service Representative Kubota Tractor Corporation | Clarksburg, CA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Followed up with customers during and after installations to verify satisfaction.
  • Organized ongoing maintenance schedules to boost system performance.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Met with customers to discuss service needs and offer available solutions.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
05/2013 to 08/2019 Service Manager O'Charley's | City, STATE,
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Met with customers to discuss service needs and offer available solutions.
  • Led team of servers to consistently meet customer service and sales targets.
  • Created and enforced standard recipes and instructions to streamline meal, snack and beverage preparation.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Checked establishment, service stands and aisle area cleanliness before welcoming guests.
  • Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent line checks.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Expected in 06/1996 to to High School Diploma | Shamrock High School, Decatur, GA, GPA:

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Resume Overview

School Attended

  • Shamrock High School

Job Titles Held:

  • Process Guide
  • Shipping and Receiving Manager
  • Customer Service Representative
  • Service Manager


  • High School Diploma

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