Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the work industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with asscociates. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Networking
Crisis management
Travel recommendations
Communication skills
Sales and marketing
Vehicle operation
Product assembly
Regulatory compliance
Food station setup
Basic animal care
Network development and administration
Training and presentations
Sales and marketing strategies
Work History
06/2019 to CurrentProcess GuideWerner Enterprises Inc | South Boston, VA,
Met warehouse operational needs through efficient staffing and resourcing of materials and equipment
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
Managed product staging to efficiently transfer items between receiving, storage and shipping locations
Collaborated with team members to carry out efficient work with optimal safety and achieve timetables
Organized materials, tools and equipment to supply team members
02/2018 to 05/2019Customer Service ManagerCornerstone Building Brands | West Jordan, UT,
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
Devised and published metrics to measure organization's success in delivering world class customer service
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
Resolved customer complaints while prioritizing customer satisfaction and loyalty
Increased customer retention by developing and offering unique discount options while driving interest in new product lines
Conferred with customers about concerns with products or services to resolve problems and drive sales
Completed documentation and logs each day and generated weekly reports detailing activities to submit to Store manager
Managed total department call volume per day and coordinated department schedules to maximize coverage during peak hours
Collaborated with Area Manager to improve customer service processes and support structures company-wide
Oversaw team 3 customer service professional assisting shopping customers
Spearheaded customer satisfaction survey and analyzed results to make action plans
Capitalized on multiple upsell opportunities with new and potential customers, result in 35% increase in revenues
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Managed product staging to efficiently transfer items between receiving, storage and shipping locations
Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Operated company vehicles and heavy equipment with focus on safety and risk management
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
Checked packages and merchandise for damage and quickly notified vendors to request replacements
Completed over 10 customer orders each day in warehouse setting
Effectively operated pallet jacks and heavy equipment to receive and transport items from various warehouse locations
Manually transported warehouse materials weighing up to 50+ pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time
Kept warehouse stations and equipment in good working order in line with OSHA requirements
Moved and lifted heavy loads of merchandise using heavy equipment
Identified inadequate materials and faulty equipment and brought to supervisors' attention
Performed inventory control, such as counting and stocking merchandise
Recorded information, shortages and discrepancies to keep records current and accurate
Prepared orders for shipment by systematically picking, packing and labeling merchandise
Transferred inventory to and from target destinations using forklifts and other transportation vehicles
Operated RF scanners to track merchandise and verify contents of containers
Produced parts and assemblies quickly and efficiently within tolerances
Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
Used forklifts and pallet jacks to relocate products
Kept warehouse clean and organized to maximize team efficiency and productivity
Loaded, unloaded and moved material to and from storage and production areas
Transported goods between warehouse locations according to shipment and storage needs
Prevented waste when transferring materials between transport containers and processing equipment
Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
Unloaded materials and goods at designated locations for best project availability
Safely operated lifting devices, including lift beams, swivel-hooks, hoists and forklifts
Checked items against documentation for accuracy
Boosted team efficiency by moving materials with forklifts, cranes and other equipment
Used strapping and bracing techniques combined with proper balancing to prevent load shifting
Worked in team environment to maintain high levels of productivity
Promoted operational efficiency by maximizing loads on each transfer
Adjusted machinery and notified supervisors of malfunctions
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Established and optimized schedules to keep coverage and service in line with forecasted demands
Aligned inventory processes with demand projections to maximize organizational and budget efficiency
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
Trained team members in successful strategies to meet operational and sales targets
Maintained quality brand image exposure in alignment with corporate standards
Cultivated customer loyalty to enhance retention by delivering outstanding service
Assisted customers by finding requested items and providing preparation information for specific cuts of meat
Trained and developed new employees for ease of transition into team
Kept orderly and accurate accounting records by monitoring sales documentation
Assisted in recruiting, hiring and training of team members
Followed detailed directions from management to complete daily paperwork and computer data entry
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
Helped customers manage large purchases by collecting items from shelves and storage locations
Created visual store strategy based on market trends
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Completed daily paperwork and computer entry of sales data as established by management
Eased team transitions and new employee orientation through effective training and development
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
03/2017 to 02/2018Certified Forklift OperatorRonald Marks & Assc. | City, STATE,
Transported goods between warehouse locations according to shipment and storage needs
Prevented waste when transferring materials between transport containers and processing equipment
Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
Unloaded materials and goods at designated locations for best project availability
Inspected equipment for defects and performed repairs or maintenance tasks
Safely operated lifting devices, including lift beams, swivel-hooks, hoists and forklifts
Checked items against documentation for accuracy
Unloaded trucks and rail cars and moved materials to staging area
Boosted team efficiency by moving materials with forklifts, cranes and other equipment
Coordinated team member movements based on current needs, avoiding safety concerns or delays
Worked in team environment to maintain high levels of productivity
Promoted operational efficiency by maximizing loads on each transfer
Routinely assessed equipment for damage, wear, battery life and fluid levels
Adjusted machinery and notified supervisors of malfunctions
Reviewed daily production schedules to inform effective prioritization and delegation of tasks
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Managed product staging to efficiently transfer items between receiving, storage and shipping locations
Recorded information, shortages and discrepancies to keep records current and accurate
Updated daily logs with regular shift activities and incident details
Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Prepared orders for shipment by systematically picking, packing and labeling merchandise
Measured dimensions of finished workpieces to ensure conformance to specifications, using precision measuring instruments, templates and fixtures
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
Used forklifts and pallet jacks to relocate products
Kept warehouse clean and organized to maximize team efficiency and productivity
Loaded, unloaded and moved material to and from storage and production areas
Education
Expected in 06/2012High School Diploma | Paulsboro High School, Paulsboro, NJGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
