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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the work industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with asscociates. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Networking
  • Crisis management
  • Travel recommendations
  • Communication skills
  • Sales and marketing
  • Vehicle operation
  • Product assembly
  • Regulatory compliance
  • Food station setup
  • Basic animal care
  • Network development and administration
  • Training and presentations
  • Sales and marketing strategies
Work History
06/2019 to Current Process Guide Werner Enterprises Inc | South Boston, VA,
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables
  • Organized materials, tools and equipment to supply team members
02/2018 to 05/2019 Customer Service Manager Cornerstone Building Brands | West Jordan, UT,
  • Exceeded team goals and collaborated with staff members
    to implement customer service initiatives
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Devised and published metrics to measure organization's success in delivering world class customer service
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Completed documentation and logs each day and generated weekly reports detailing activities to submit to Store manager
  • Managed total department call volume per day and coordinated department schedules to maximize coverage during peak hours
  • Collaborated with Area Manager to improve customer service processes and support structures company-wide
  • Oversaw team 3 customer service professional assisting shopping customers
  • Spearheaded customer satisfaction survey and analyzed results to make action plans
  • Capitalized on multiple upsell opportunities with new and potential customers, result in 35% increase in revenues
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations
  • Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Operated company vehicles and heavy equipment with focus on safety and risk management
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements
  • Completed over 10 customer orders each day in warehouse setting
  • Effectively operated pallet jacks and heavy equipment to receive and transport items from various warehouse locations
  • Manually transported warehouse materials weighing up to 50+ pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements
  • Moved and lifted heavy loads of merchandise using heavy equipment
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention
  • Performed inventory control, such as counting and stocking merchandise
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles
  • Operated RF scanners to track merchandise and verify contents of containers
  • Produced parts and assemblies quickly and efficiently within tolerances
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
  • Used forklifts and pallet jacks to relocate products
  • Kept warehouse clean and organized to maximize team efficiency and productivity
  • Loaded, unloaded and moved material to and from storage and production areas
  • Transported goods between warehouse locations according to shipment and storage needs
  • Prevented waste when transferring materials between transport containers and processing equipment
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
  • Unloaded materials and goods at designated locations for best project availability
  • Safely operated lifting devices, including lift beams, swivel-hooks, hoists and forklifts
  • Checked items against documentation for accuracy
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting
  • Worked in team environment to maintain high levels of productivity
  • Promoted operational efficiency by maximizing loads on each transfer
  • Adjusted machinery and notified supervisors of malfunctions
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Trained team members in successful strategies to meet operational and sales targets
  • Maintained quality brand image exposure in alignment with corporate standards
  • Cultivated customer loyalty to enhance retention by delivering outstanding service
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat
  • Trained and developed new employees for ease of transition into team
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Assisted in recruiting, hiring and training of team members
  • Followed detailed directions from management to complete daily paperwork and computer data entry
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Created visual store strategy based on market trends
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Completed daily paperwork and computer entry of sales data as established by management
  • Eased team transitions and new employee orientation through effective training and development
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
03/2017 to 02/2018 Certified Forklift Operator Ronald Marks & Assc. | City, STATE,
  • Transported goods between warehouse locations according to shipment and storage needs
  • Prevented waste when transferring materials between transport containers and processing equipment
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
  • Unloaded materials and goods at designated locations for best project availability
  • Inspected equipment for defects and performed repairs or maintenance tasks
  • Safely operated lifting devices, including lift beams, swivel-hooks, hoists and forklifts
  • Checked items against documentation for accuracy
  • Unloaded trucks and rail cars and moved materials to staging area
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays
  • Worked in team environment to maintain high levels of productivity
  • Promoted operational efficiency by maximizing loads on each transfer
  • Routinely assessed equipment for damage, wear, battery life and fluid levels
  • Adjusted machinery and notified supervisors of malfunctions
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Updated daily logs with regular shift activities and incident details
  • Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Measured dimensions of finished workpieces to ensure conformance to specifications, using precision measuring instruments, templates and fixtures
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Used forklifts and pallet jacks to relocate products
  • Kept warehouse clean and organized to maximize team efficiency and productivity
  • Loaded, unloaded and moved material to and from storage and production areas
Education
Expected in 06/2012 High School Diploma | Paulsboro High School, Paulsboro, NJ GPA:

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Resume Overview

School Attended

  • Paulsboro High School

Job Titles Held:

  • Process Guide
  • Customer Service Manager
  • Certified Forklift Operator

Degrees

  • High School Diploma

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