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process design consultant i resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Experienced associate with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Highlights
  • Quick learner
  • Advanced Computer skills (Microsoft Office)
  • Natural leader
  • Organized
  • Unsurpassed work ethic
  • Relationship building
  • Systems implementation
  • Detail-oriented and effective time management
  • Strong interpersonal skills
Accomplishments
Experience
Process Design Consultant I, 2012 to Current
Bank Of America CorporationWaukegan, IL,
  • Responsible for analyzing information, incorporating associate concerns, developing and implementing solutions.
  • Implements and facilitates learning solutions (training, communication, coaching, and associate adoption) requiring higher levels of specialization.
  • Supports front line store associates with project related learning solutions.
  • Utilizes excellent verbal/writing skills to report to associate readiness team and LOB leadership to evaluate the success of learning solutions and the associates readiness to use the new system and processes.
  • Serves as an on-site associate performance coach through monitoring and evaluating training results in the work environment.
  • Manages project expenses to ensure cost effectiveness.
  • Self.motivated and able to work with little to no supervision.
  • leverages strong interpersonal and presentational skills to engage and gain associate buy in to new process or system.
  • Posses effective time management skill to ensure the timely communication and implementation of new solution.
  • Able to adapt and change to fast past work environment, goals.
Personal Banker, 07/2010 to 2012
Central BancompanyWarrensburg, MO,
  • responsible for generating business for the banking center by developing and building relationships with both new and existing customers through effective questioning and listening.
  • Met or exceeded aggressive sale goals in a semester basis.
  • Product and brand expert for the banking center.
  • Utilized strong presentation skills to promote and sell products to customers.
  • Engaged management to develop action plan to reach and exceed personal and banking center sales goals.
  • Leveraged teammates and partners to connect customers with best fit finical solutions.
  • Provided effective coaching to associates and management.
  • adhered to bank and industry policies and procedures.
  • Managed time effectively to ensure all customers needs were handled in a satisfactory and timely manor along with banking center responsibilities.
Professional Teller, 07/2009 to 07/2010
Tds TelecomSpokane Valley, WA,
  • Processed customer transactions quickly and accurately.
  • accountable for handling $50,000 in cash.
  • ensured adherence to company and industry standards and policies.
  • consistently met or exceeded teller sales goals.
  • Utilized effective listening and excellent verbal skills to identify customer needs and recommend financial products that best fit customers goals, build customer relationships and loyalty.
  • Contributed to a positive team environment by assisting teammates in developing product and sales knowledge or reaching sales goals.
Sales and Customer Service Associate, 07/2004 to 05/2009
Ace HardwareDenton, TX,
  • Answered inbound calls in support of customer needs.
  • Assisted customers on a walk in bases.
  • Generated leads by cold calling and leveraging community contacts in the audio/video industry
  • Maintained database of customers and contact information.
  • Developed, maintained and marketed company eCommerce website, which lead to a 25% increase in sales.
  • Created marketing material to increase sales I.E. product catalogs, product flyer's using publishing programs as MS Publisher, Adobe Photoshop, Abode Illustrator.
  • Managed Company warehouse, responsibilities included: managing inventory, shipping and receiving of inventory and customer orders.
  • Handled more than $1000 in cash sales and prepared bank deposits.
Promotions Coordinator, 10/2006 to 2009
Clear Channel RadioCity, STATE,
  • Responsible for setting up and executing promotional event.
  • Leveraged interpersonal skills to interact and engage listeners, talents, and clients.
  • Communicated with sales managers and promotions managers to report on results of events I.E. listener traffic, clients satisfaction.
  • Maintained company equipment and vehicles used for events.




Education
Bachelor of Arts: Mexican America Studies, Expected in 2009
University of Arizona - Tucson, AZ
GPA:

Minor in General Business Studies.


Participated in;

Lambda Theta Phi Treasurer (05-06), Vice President (06-07)

Social Awareness Group Juntos

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Resume Overview

School Attended

  • University of Arizona

Job Titles Held:

  • Process Design Consultant I
  • Personal Banker
  • Professional Teller
  • Sales and Customer Service Associate
  • Promotions Coordinator

Degrees

  • Bachelor of Arts

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