Pro Sales Customer Service Specialist Resume Example Lowe's Home Improvement

PRO SALES CUSTOMER SERVICE SPECIALIST

Professional Summary

Highly productive Customer Service Specialist, well-versed in inventory management, documentation and customer service. Able to learn new products and services quickly in order to capitalize on sales opportunities. Ready to apply five years of sales experience and 30 years of people experience to challenging new position with potential for growth and advancement. Skilled in listening to individual's needs, whether it be a customer needing help with a project or a parent needing advice in dealing with their child.

Skills

Customer focused-service
Specialist procedures
Proactive salesmanship

Culturally sensitive service provider
Customer Service and Communication Skills

Work History

Pro Sales Customer Service Specialist, 04/2016 to Current
Lowe's Home Improvement – Knightdale, NC

Welcomed, greeted and assisted guests in high-traffic store, where my department generates at least $60,000 weekly in construction sales.
Helped customers complete purchases, locate items and join reward and credit programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases and refunds. Processed payments, purchases and refunds for businesses who do business by accounts receivable.
Processed sales over the phone for businesses.
Using Lowe's Genesis system, searched for information for customers and associates including item look-ups, special orders, delivery processes, account balances, tax exemption status, status of orders, copies of purchase and refund receipts.
Took on the maintenance of a volume purchasing program Lowe's offers, uniquely used by one of its customers. This includes a monthly update of items that this customer uses, processing it through the Lowe's corporate system, creating a Excell spreadsheet list in numerical order of their four pages of items and their new custom pricing, and overriding automatic pricing at POS.
Created a method for LAR (Lowe's Accounts Receivable) customers to be able to see what their discounted price would be, add that to their account, and finish the original transaction without re-ringing their order. I have since gone on to teach others the same method.
Trained new associates in how to use Lowe's Genesis system. Created and update a reference manual to be used by associates working in the Pro Sales area.

Weekday Preschool Teacher, 09/2009 to 11/2014
Central Baptist Church – Wendell, NC

Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Consulted with parents to build and maintain positive support networks and support continuing education strategies. A daily report was sent home with each child outlining what was included in their day.
Used classroom observations to create written assessments of student performance.
To eliminate repetitious writing, created a Word file to be prepared with the basic information so that focus could be placed on what was unique for each child's day without spending time hand writing their bathroom habits.
Addressed behavioral and learning issues with parents and daycare management.
Monitored students' academic, social and emotional progress and recorded in individual files. Created an Excel spreadsheet to record these observations.
Coordinated parent-teacher conferences two times during school year.

Weekday Preschool Teacher, 09/2005 to 05/2010
Hephzibah Baptist Preschool – Wendell, NC

Fostered reasoning and problem solving through active exploration games and activities.
Prepared four- year-old children in skills needed to be successful in kindergarten.
Created theme based lesson plan using supplied curriculum and enhanced ideas gleaned from the internet, Unified them into my own Word based curriculum so that all of the information and resources necessary to execute these lesson plans were available if there was a need for a substitute.
Communicated with parents and staff about any concerns and offered solutions.

Weekday Preschool Teacher, 09/1989 to 05/2005
Wendell Baptist Prescool – Wendell, NC

Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Educated students in foundational concepts such as shapes, numbers and letters.
Coordinated parent-teacher conferences two times during school year.
Participated in regional and state-wide training events as preschool expert and presenter.
Nominated twice and awarded once, weekday preschool teacher of the year with the North Carolina Baptist Church Weekday Education Association.
As no curriculums were available for church preschools in 1989, I educated myself in what was necessary to create an environment conducive to learning and good behavior.

Education

Bachelor of Arts: Music Education, 05/1979
Carson-Newman University - Jefferson City, TN

Resume Overview

Companies Worked For:

Lowe's Home Improvement
Central Baptist Church
Hephzibah Baptist Preschool
Wendell Baptist Prescool

School Attended

Carson-Newman University

Job Titles Held:

Pro Sales Customer Service Specialist
Weekday Preschool Teacher

Degrees

Bachelor of Arts : Music Education , 05/1979

Pro Sales Customer Service Specialist Resume Example

Resume Score: 80%

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