Results driven consultant with over five years of marketing, management and business analyst experience. A team player with a Masters in Business Administration, highly effective verbal communication skills and accomplished in driving collaboration and achieving business objectives. Talented professional with proven skills in analyzing competitors, synthesizing business intelligence and evaluating market trends to enhance business results. Forward-thinking and enterprising in meeting expected demands with real-time data and strategic recommendations. A flexible leader with a resourceful and systematic approach.
Strayer University, Washington, DCExpected in 2012 ā āMaster of Business Administration:Marketing - GPA:
Ambassador UniversityPasadena, CAExpected in ā āBachelor of Arts:Theology - GPA:
Relevant Professional Experience
Unum Group - Principle Consultant Baton Rouge, LA, 08/2014 - Current
Evaluate the performance and strategic planning for small businesses in support of the business mission.
Analyze and measured the effectiveness, efficiency and productivity of small business clientele based on strategic objectives.
Create reports and studies based on analysis of company operations, manage budget and recommend solutions.
Prepare and presented metrics and findings from analysis of company performance to business owners and company executives.
Create marketing strategies and business plans to improve business results, complete SWOT analysis for small business clients.
Help organize and facilitate marketing workshops on effective email marketing and value proposition creation.
Perform business assessments for startup and small sized businesses; help businesses develop, be proactive, plan, and implement marketing strategies; and created marketing materials to grow customer bases.
Organize and lead meetings for status updates and milestone confirmations, ensuring ongoing progress.
Square - Small Business Consultant Orlando, FL, 01/2016 - 10/2017
Consulted small businesses to evaluate their performance and strategic planning to support their mission.
Analyzed the efficiency and productivity of small business performance based on strategic objectives.
Created reports and studies based on analysis of company operations.
Prepared and presented metrics and findings from analysis of company performance to business owners and company executives.
Analyzed and identified problems, recommending solutions, and evaluating the impact of program changes in accordance with established goals and objectives for clients.
Advised small business executive leadership on program needs, operational impacts, strategic objectives, compliance programs, communication strategies and other related issues.
Provided strategic mentoring support to small business owners, collaborated on value proposition, messaging and marketing materials creation that improved their position in the government acquisition process.
Met project deadlines, upheld regulatory policy, facilitated quality workshops and contributed to operational excellence of companies, served as point of contact
Managed portfolio of small businesses and helped with market research, segmentation and made process improvement to support lead increase of 40%.
Analyzed strategies, adhered to NDA policies, engaged in coaching and teaching small business growth strategy to firms part of the Department of Defense SBIR program.
Xerox - Customer Service Manager City, STATE, 11/2012 - 07/2013
Assisted with the creation of quality content and training materials that contributed to improved quiz scores.
Collaborator in fast-paced environment and developer of call script language that increased the satisfaction survey rates of end users.
Analyzed business activities and prepared periodic reports, identifying problems and presenting solutions that garnered commendation from senior management.
Developed deep understanding of product and client that resulted in improved client satisfaction.
Trained employees on effective call handling, customer service and ethical conduct.
Additional Related Experience
Maryland International Day School - Language Arts and Social Studies Department Head Camp Springs, MD, 10/2019 - Current
Teach lessons encompassing a range of skill-building activities for speaking, writing, reading and grammar
Develop interesting lesson plans for varying topics
Assist students with building long-term skills such for academic, social and emotional development.
Help develop strong verbal and reliable written communication skills by leading students through listening, speaking, reading and writing activities.
Educate students on spelling, grammar and language rules with an age-appropriate curriculum.
Tutor students requiring additional assistance and exam preparation.
Execute research, reporting, problem solving, data and metrics interpreting and use technology to enhance instruction.
Education First - English Language Instructor Washington, DC, 07/2018 - 10/2019
Taught lessons encompassing a range of skill-building activities for speaking, writing, reading and listening.
Employ kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
Develop lesson plans for elective classes which include Business English, Marketing and Communications for adult students .
Train small and large classes as well as one on one tutoring; lead students through lectures, discussions, group activities and demonstrations.
Attend professional development workshops focused on learning goals and classroom management.
Earn high commendation scores from students and Director of Academics.
Additional Information
ā¢ Professional Organizations: American Marketing Association
ā¢ Technical & Other Skills: Microsoft Office 365, Excel, Google Analytics, Budget Formulation, Operations
ā¢ Volunteerism: Financial literacy teacher in underserved communities, Operation Hope, 2018 and 2010; volunteer home builder, Habitat for Humanity,
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