Results driven, analytical and detailed oriented individual with a strong technical background and a solid history of delivering outstanding customer service. Established record in technical solutions, managing and delivering projects on time and within budget. Proactively work with management, clients, vendors and peers during the design, configuration, implementation and training stages.
Windows XP, Vista,7,8,10
Desktop/Laptop Servicing and Support
Networking, Components and Peripherals
Saved company over $35,000 by volunteering to research, design and conduct training of Safety protocols for plant to fulfill OSHA requirements.
Press Operator/ Assistant Shift Safety CoordinatorJan 2011 to Jan 2016 Quad Graphics － East Longmeadow, Massachusetts
Set up and operation of Press equipment to customer-supplied specifications.
Delegate and supervise tasks and responsibilities of crew members and provide advice or training to crew.
Continuously monitor and adjust production processes or equipment for quality and productivity.
Troubleshoot problems with equipment, devices, or products.
Start up and shut down processing equipment.
Measure and record data associated with operating equipment.
Prepare production documents such as standard operating procedures, manufacturing batch records, inventory reports, or productivity reports using live network P2B data system.
Provide production, progress, or changeover reports to shift supervisors.
Adhere and enforce all applicable regulations, policies, and procedures for health, safety, and environmental compliance.
Inspect finished products for adherence to customer quality specifications.
Designed, implemented and conducted training of OHSA approved Lockout Tag-out Safety Program.
Review and update facility MSDS records for chemical components used in manufacturing processes.
IT Repair TechnicianApr 2008 to Jan 2011 COM.C.PC LLC － Springfield, Massachusetts
Converse with customers to determine details of equipment problems.
Audit incoming desktop and laptop units, including damage inspection, complete troubleshooting documentation and hardware/software upgrade evaluations.
Recommend and administer data backup/recovery solutions.
Diagnose and resolve technical hardware and software issues, researching resolution using all available information resources and vendor/manufacturer consultation.
Utilize voltmeters, hand tools or diagnostic software programs and devices to locate defects.
Repair or replace internal hardware components of desktop, laptop and smartphone devices including LCD screens and digitizers, keyboards and touch pads, cameras, antennas, mics.
Install and configure new components, additional memory and peripherals, including drivers and operating software.
Reinstall or configure software to correct conflicts.
Removal of malicious software and implement preventive security measures.
Advise customers concerning equipment operation, maintenance, or programming.
Maintain inventory and special order records.
Maintain system logs or manuals to document testing, repair or operation of equipment.
Complete repair invoices, shop records, time cards, and expense reports.
Lens Repair SpecialistAug 2007 to Mar 2008 Precision Cameras - Enfield Connecticut
Troubleshoot and document Digital Imaging Lens components.
Disassemble Lens equipment to gain access to defects.
Adjust camera photographic mechanisms and equipment such as shutters and lens systems using hand tools.
Calibrate and verify accuracy of light meters, shutter diaphragm operation or lens carriers using timing instruments.
Reassembly, clean, lubricate and polish camera lens assembly.
IT & Imaging Sales SpecialistJun 2002 to Aug 2007 Circuit City － Springfield, Massachusetts
Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Demonstrate use or operation of merchandise.
Maintain knowledge of current technology, sales and promotions, policies regarding payment and exchanges, and security practices.
Compute sales prices, total purchases and receive and process cash or credit payment.
Place special orders or call other stores to find desired items.
Associate of Science, Computer & IT Security2107Springfield Technical Community College － Springfield, MA(Currently Enrolled)
Certification, A+2016CompTIA(In Progress)
Certificate, Computer Repairs and Networking2001Brown's Town Community College － Brown's Town, St. Ann, Jamaica