I currently do everything from creating DA Reviews (petitions to file on a charge) send out subpoena and other important court documents to juvenile, parents and/or victim if needed. I have the ability to navigate through JJIS and understand how to make changes and enter important case information when needed. I sit in during intakes and take notes then enter the information received into JJIS and completed JCP risk assessments for the youth. I partake in Sanction Court and sit on the panel and when asked, I give my input on what I feel the youth should do to complete their diversion. I can organize a file and break paperwork into Facesheets, Correspondence, Court Documents and Police Reports. I attend WRAP meeting, SIT (Service Integration) meetings and other meetings thar PO's have scheduled either with juveniles or about juveniles. I attend school check ups with PO's and make sure juveniles are following their agreement made with the courts while on probation. I run a group called Homework Club, where youth offenders meet with myself one time a week to complete their homework or missing work, ordered by the court. I report the information back to the PO's and enter the meeting into JJIS. I go on transports with youth and PO's. These transports can vary from bringing a juvenile to detention or a doctors appointment.
Supervisor- Rich Robison
Contact- (503) 623-2349
Supervise Juvenile work crew while they complete community service mandated by the courts. My duties consist of picking up juveniles at the designated meeting place and bringing them to a contracted road. While under my supervision, they clean up the side of the road, chop and stack wood and clean the county van. When I can I show youth what we are looking for in a effort to give them the best score possible. I rate the juvenile on a scale and the higher the score, the more hours they are allowed to complete. I score each juvenile differently, depending on their work effort, attitude towards other youth and myself, how they followed safety rules.
Supervisor- John Nyberg
My duties consisted of understanding T-Mobile policy, being able to transfer my understanding of T-Mobile policy and explain it to customers who called in needing a better understanding of it. I also explained phone bill/charges to customers, walk customers through basic troubleshooting and explain price plans and promotions. While explaining information and policy I needed to have the ability to level myself with the customer, due to dealing with different personalities and being able to relate with each of them individually. When a customer disputed a charge on a bill I would work with the customer to give them a understanding on why they are seeing this charge and if there was a discrepancy on the bill, I would fix those issues. I also worked with deescalating customers. When a customer would want to cancel because of a T-Mobile error, my job was to; so they say at T-Mobile, to talk them off the cliff and see what we could do to fix their issue and keep them as T-Mobile customers. I would take escalated calls at times, and had authority to make changes on the account that level one CSR (Costumer Service Representative) would not be able to make. I would also report credit and verbal abusing customers to the company who were damaging to T-Mobile as a company. At times I would be logged off the phones and give floor support to my co-workers who I shared a pod with. If they had questions on a bill or a memo left by a previous representative, I would inform them how I interpreted it and they would relay the message to to customer.
Reason for Leaving: Started my Practicum with Polk County Juvenile Department
Supervisor- Lisa Thomas
Contact- (503) 364-0170
Fuel cars, wash windshields, and clean fueling station. At times PIC (person in charge) when a manager was off duty, where I would manage the kiosk and run the cash register and run customers change. Restock merchandise when needed.
Reason for leaving: Better opportunities and benefits at T-Mobile
Supervisor- Trenton Young
Contact (503) 364-4192
Check in members and guest and sell members merchandise, snacks and assisted in signing families up for classes put on by the Tennis Center. Make sure the Tennis Center was clean, consisting of doing laundry and folding towels, vacuuming, cleaning bathrooms and sweeping the indoor tennis courts.
Reason for Leaving: Better hours at Safeway, was only working 18-20 hours per week.
Supervisor: Brett Hall
Assist the Pro-shop with whatever they asked. This entailed keeping the Pro-Shop clean, bring members and guest golf clubs and/or carts. Cleaning golf clubs, putting members golf clubs away in their assigned locker. Set up for large golf tournaments and help people check in, stock the inventory, pick the driving range and assist members request.
Reason for Leaving: Hours were not consistent enough, with spring/summer being the busy time of year
Supervisor (Golf Pro Assistant)- Ryan Fordham
Contact: (503) 363-3652
Name / Relationship
Greg Hansen (family friend/mentor) Polk County Finance Administrator
(503) 931-9312, (503) 623-0814
Dr. George Samerotte (family friend) Clinical Psychologist
Scot McDonald (Teacher/Coach) High School Baseball Coach/Teacher
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