Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I am an adaptable Postmaster, successful managing team of 25 to 60 in busy post office. Excellent time management and problem-solving abilities. Skilled at opening and closing facility and managing office's inventory. Neat and clean with excellent attention to detail. Knowledgeable and dedicated customer service professional with extensive experience in postal industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I look to build upon skills and tackle new responsibilities. Adept at organizing and processing incoming and outgoing mail. Customer-oriented and analytical with sound knowledge of available postal services and postal rates.

  • De-escalation Techniques
  • POS Systems and Ordering Platforms
  • CRM Software
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Patient and Empathetic
  • Proactive Self-Starter
  • Establishing and Maintaining Customer Relationships
  • Inventory Management
  • Microsoft Office Suite
  • Time Management
  • Computer Proficiency
  • Document and Records Management
Work History
Postmaster, Customer Service and Delivery, 08/2020 to Current
Centene CorporationLonoke, AR,
  • Assisted customers in determining proper postal service to align with individual needs.
  • Developed and maintained detailed reports of all post office activities using DOIS, TACS and DMS.
  • Used WebBatt to manage rent collection and billing for 1600 post office boxes.
  • Managed flow, operations and management services for over 500 -1000 daily post office visitors.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 50%.
  • Managed daily operations of 60+ employee post office.
  • Hired, trained and evaluated performance of 20+ employees in my career.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Optimized customer support by establishing collaborative service environment.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved accounting, service and delivery concerns.
Manager, Customer Service , 03/2020 to 08/2020
SpectrumSan Marcos, TX,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Evaluated report data to proactively adjust and enhance operations.
  • Approved regular payroll submissions for employees.
  • Recorded inventory sales into organization's weekly income report.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
Supervisor, Customer Service, 01/2018 to 03/2020
Untied States Postal ServiceCity, STATE,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Performed annual evaluations and reviews for large staff of employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Set overall vision and provided team leadership.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Monitored workshop work flow for over 50 employees.
  • Maintained compliance with company policies, objectives and communication goals.
  • Identified individual employee's unique work styles and adapted management methods.
No Degree: Nursing, Expected in
Northwestern State University of Louisiana - Natchitoches, LA
High School Diploma: , Expected in 04/2005
Mansfield High School - Mansfield, LA

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School Attended

  • Northwestern State University of Louisiana
  • Mansfield High School

Job Titles Held:

  • Postmaster, Customer Service and Delivery
  • Manager, Customer Service
  • Supervisor, Customer Service


  • No Degree
  • High School Diploma

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