I was adopted 8 years ago from Riga, Latvia. I know 4 languages (Latvian, Russian, Spanish, English). I spoke no English and picked it up just from hearing others speak the language. I became fluent in a very short amount of time and was on the Honors list in High School and College.
I was in a life-changing car accident in 2018 and spent few weeks in a ICU medically induced Coma at UVA in Charlottesville, VA. I persevered through the struggles and only by God's hand am I able to graduate on time after undergoing several surgeries and procedures. Through prayer, pain, and tears I am able to have my (cum laude) Bachelor of Science in Criminal Justice from Liberty University. I am forever grateful for another chance at life- praise the Lord.
First Choice Title & Settlement is my current employer (it is attorney owned "The Bullington Law Firm") and I am looking forward to seeing what the future holds for my career path.
I am a very quick learner, hard worker, team player, and I love people. I want to touch peoples lives through my career as well as meeting the Companyās goals in my career path.
- Leadership
- Data management
- Training & Development
- Planning and Coordination
- Teamwork
- Flexible & Adaptable
- Excellent work ethic
- Detail-oriented
- Organization and Time management
- Interpersonal Communication
- Elected Captain of the Cheerleading squad
- Was on Honors Roll all 4 years of high school
- Graduated Cum Laude
- On Honors Roll all 4 years
Pottsville, PA, 06/2020 - Current
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Produced and submitted completed loan packages to title and escrow professionals.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Managed Real Estate Escrow accounts for clients
- Cut and print checks from TITLE EXPRESS
- Getting payoffs and seller net proceeds (wires) set up and out of companies account
- Assisting clients in Refinancing or purchasing new property
- Order Title Searches from First American Title Insurance
- Disbursing the file once in it closed (sending real estate tax payments and contacting the specific counties courthouse clerk for any additional assistance).
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Word, Excel, SoftPro, ProTrust, and Title Express softwares
Oldsmar, FL, 01/2015 - 07/2019
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Entered customer interaction details in SPOT Software to track requests, document problems and record solutions offered.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shawnee Mission, KS, 04/2013 - 10/2014
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Boosted sales revenue by skillfully promoting diverse ice-cream flavors.
- Offered advice and assistance to customers, paying attention to special needs or wants.
I volunteered at Novant Health Medical facility in Huntersville, NC all 4 summers of high school.
My duties were:
-Answer call bells on the surgical unit and meet the patients needs/requests
-Work in the kitchen to fill patients trays and restock supplies. Taking the trays to patients rooms.
-Assisted the hospital front desk (taking patients to rooms and helping visitors navigate the facility.
-Was the assistant to the Volunteer Coordinator (Manager)
I was awarded the Novant Health Volunteer Program Scholarship for over 50 hours of service and for an outstanding job in assisting patient/staff needs.
If any information needs to be verified please call Peggy Barnett (she is now retired from the position at Novant Health).
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School Attended
- Southlake Christian Academy
- Lincoln Charter School
- Liberty University
Job Titles Held:
- Post-Closing Specialist
- Customer Service Representative
- Customer Service Representative
Degrees
- No Degree
- High School Diploma
- Bachelor of Science
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