(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

I was adopted 8 years ago from Riga, Latvia. I know 4 languages (Latvian, Russian, Spanish, English). I spoke no English and picked it up just from hearing others speak the language. I became fluent in a very short amount of time and was on the Honors list in High School and College.

I was in a life-changing car accident in 2018 and spent few weeks in a ICU medically induced Coma at UVA in Charlottesville, VA. I persevered through the struggles and only by God's hand am I able to graduate on time after undergoing several surgeries and procedures. Through prayer, pain, and tears I am able to have my (cum laude) Bachelor of Science in Criminal Justice from Liberty University. I am forever grateful for another chance at life- praise the Lord.

First Choice Title & Settlement is my current employer (it is attorney owned "The Bullington Law Firm") and I am looking forward to seeing what the future holds for my career path.

I am a very quick learner, hard worker, team player, and I love people. I want to touch peoples lives through my career as well as meeting the Company’s goals in my career path.

  • Leadership
  • Data management
  • Training & Development
  • Planning and Coordination
  • Teamwork
  • Flexible & Adaptable
  • Excellent work ethic
  • Detail-oriented
  • Organization and Time management
  • Interpersonal Communication
Southlake Christian Academy Huntersville, NC, Expected in No Degree : - GPA :
Lincoln Charter School Denver, NC, Expected in High School Diploma : - GPA :
  • Elected Captain of the Cheerleading squad
  • Was on Honors Roll all 4 years of high school
Liberty University Lynchburg, VA Expected in 05/2021 Bachelor of Science : Criminal Justice - GPA :
  • Graduated Cum Laude
  • On Honors Roll all 4 years
Work History
Iconma, L.L.C. - Post-Closing Specialist
Pottsville, PA, 06/2020 - Current
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Carried out day-day-day duties accurately and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed Real Estate Escrow accounts for clients
  • Cut and print checks from TITLE EXPRESS
  • Getting payoffs and seller net proceeds (wires) set up and out of companies account
  • Assisting clients in Refinancing or purchasing new property
  • Order Title Searches from First American Title Insurance
  • Disbursing the file once in it closed (sending real estate tax payments and contacting the specific counties courthouse clerk for any additional assistance).
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Used Word, Excel, SoftPro, ProTrust, and Title Express softwares
Unitedhealth Group - Customer Service Representative
Oldsmar, FL, 01/2015 - 07/2019
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Entered customer interaction details in SPOT Software to track requests, document problems and record solutions offered.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Unitedhealth Group - Customer Service Representative
Shawnee Mission, KS, 04/2013 - 10/2014
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Boosted sales revenue by skillfully promoting diverse ice-cream flavors.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

    I volunteered at Novant Health Medical facility in Huntersville, NC all 4 summers of high school.

    My duties were:

    -Answer call bells on the surgical unit and meet the patients needs/requests

    -Work in the kitchen to fill patients trays and restock supplies. Taking the trays to patients rooms.

    -Assisted the hospital front desk (taking patients to rooms and helping visitors navigate the facility.

    -Was the assistant to the Volunteer Coordinator (Manager)

    I was awarded the Novant Health Volunteer Program Scholarship for over 50 hours of service and for an outstanding job in assisting patient/staff needs.

    If any information needs to be verified please call Peggy Barnett (she is now retired from the position at Novant Health).

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Resume Overview

School Attended

  • Southlake Christian Academy
  • Lincoln Charter School
  • Liberty University

Job Titles Held:

  • Post-Closing Specialist
  • Customer Service Representative
  • Customer Service Representative


  • No Degree
  • High School Diploma
  • Bachelor of Science

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