(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer 7 years of experience to new role dedicated to achieving exceptional results on tight timetables.


  • Product Launch
  • Marketing campaign management
  • Brand-building strategies
  • Demand Generation Marketing
  • Customer Relationship Management (CRM)
  • Bilingual Spanish and English
  • Planning
  • Internet and E-mail Marketing 
Education and Training
The Art Institute of Houston Houston, TX, Expected in 2007 Bachelor of Arts : Fashion Management - GPA :
Academia De Dibujo Profesional Colombia, Expected in 2009 Community Management, Human TalentSummit. : - GPA :
Academia De Dibujo Profesional Colombia, Expected in 09/2009 Bachelor of Arts : Fashion Design Bachelor of Fine Arts - GPA :
Sbp - Marketing Customer Service Specialist
Lake Charles, , FL 03/2020 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Proquim Industrial S.A.S - Client Service Coordinator
City, , Colombia 02/2009 - Current
  • Developed social media marketing strategies to help brand company and increase sales.
  • Evaluated and reported on campaign performance to relevant stakeholders and leadership across organization.
  • Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
  • Developed and owned strategic narrative on key initiatives to drive category demand.
Cnergy Title And Escrow - Marketing Executive
City, , FL 10/2019 - 03/2020
  • Identified, developed and evaluated B2B marketing strategies based on knowledge of company objectives and market trends.
  • Determined target audiences for particular products and aligned campaigns with demographics.
  • Maximized outreach by implementing marketing strategies to grow customer base.
  • Collaborated with advertising and promotion managers to promote products and services.
  • Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Reviewed and approved graphic design work by assessing for adherence to brief objectives, brand requirements and predetermined specifications.
Grotta S.A.S - Sales Coordinator & Logistics
City, , Colombia 12/2008 - 12/2009
  • Researched and capitalized on emerging opportunities to build business and expand customer base
  • Prepared and processed contracts and order forms for new and existing customers
  • Formalized sales process to enhance operations and promote acquisition of new customers
  • Coordinated and finalized sales proposals to complete purchases
  • Utilized up-sells, sale closing tactics and customer retention incentives to increase company sales annually
  • Worked with Delivery and Marketing teams to assess, update and optimize delivery dates for customers
  • Boosted profit opportunities by effectively managing time and resources to meet sales objectives
  • Actualized strategies to continuously improve customer service, company or brand visibility and product provided
  • Regularly researched special order parts and performed product searches to source parts from outside vendors
Activities and Honors
  • VOLUNTEER- June 2019 - Host Team / Vous Church
  • VOLUNTEER - September 2018- Glory House of Miami / Non profit organization of human trafficking
  • VOLUNTEER - December 2013- Animal Welfare /Doggie Walker

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School Attended

  • The Art Institute of Houston
  • Academia De Dibujo Profesional
  • Academia De Dibujo Profesional

Job Titles Held:

  • Marketing Customer Service Specialist
  • Client Service Coordinator
  • Marketing Executive
  • Sales Coordinator & Logistics


  • Bachelor of Arts
  • Community Management, Human TalentSummit.
  • Bachelor of Arts

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