Hardworking cashier with 2 years of experience. Enthusiastic when communicating with customers to take orders. Focused on customer satisfaction and always willing to help by discussing products and services. Dedicated retail associate with 2 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Skills
Merchandise stocking
Loss prevention
Credit and cash transactions
Coin counting
Returns and exchanges
Effective customer upselling
Cash register operation
Customer assistance
Issue resolution
ID verification
Product recommendations
Security monitoring
Training and mentoring
Cash management
Customer greeting
Merchandise restocking
Customer service
Cash drawer balancing
Payment processing
Scanner operations
Experience
POS Associate, 11/2019 - 05/2021 Kings County – Hanford, CA,
Managed smooth checkout line to efficiently serve customers at normal levels and for special events.
Restocked, recovered and reset check-outs to maintain professional appearance and promote last-minute purchases.
Resolved customers' complaints by smoothly handling returns, exchanges and other service needs.
Coordinated with team members to maintain optimal service standards with no more than 1 customer in line.
Delivered positive customer experiences through friendly conversation and fast service.
Boosted store numbers by promoting loyalty programs and encouraging credit card applications.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Resolved issues regarding customer complaints and escalated worsening concerns to supervisors, managers, and other associates for remediation.
Scanned items quickly to keep lines moving and reduce overall wait time.
Monitored sales events, added new merchandise and rang up purchases.
Helped customer locate and select appropriate merchandise throughout store.
Cross-trained in supervision and department roles in order to provide skilled backup for team members.
Promoted specific item options to drive sales and achieve add-on purchases.
Processed customer payments quickly and returned exact change and receipts.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Monitored product availability in store, on shelves and in orders to accurately answer customer questions.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Operated cash register, collected payments and provided accurate change.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Assisted with purchases, locating items and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
Collected merchandise from store and searched back-end locations for customer purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Trained new team members in cash register operation, stock procedures and customer service.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Learned roles of other departments to provide coverage and keep store operational.
Increased sales 99.9% by suggesting specific purchases to customers.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Distributed new merchandise efficiently to different departments.
Operated equipment to lift and transport stock.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Resolved issues with cash registers, card scanners and printers.
Answered phone calls to assist customers with questions and BOPUS and BOSS orders.
Stayed up to date on current item discounts to support promotions.
Processed returned items in accordance with store policy.
Accurately handled over $5,000 of payments daily in cash and credit card payments for products.
Managed product returns professionally and quickly to maintain customer satisfaction.
Managed product returns professionally and quickly to maintain customer satisfaction.
Coordinated with team members to maintain optimal service standards with no more than 10-15 customers in line.
Answered phone calls to assist customers with questions and online orders.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Cross-trained in Customer Service and Amazon Returns roles in order to provide skilled backup for team members.
Managed product returns professionally and quickly to maintain customer satisfaction.
Increased sales by suggesting specific purchases to customers.
Applied conversational American Sign Language abilities to connect with deaf and hard-of-hearing individuals and better serve individual needs.
Operated equipment to lift and transport stock.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
Led and planned periodic fire safety inspections to identify unsafe conditions.
Worked on equipment desk and demobilized equipment including fire engines, water tenders and other machinery used in responding to incidents.
Planned, developed, implemented and monitored fire safety plans that addressed specific fire and life safety systems.
Trained continuously to maintain required physical fitness for demanding work.
Administered emergency treatment and medical care to people injured in accidents and fires.
Operated pumps connected to high-pressure hoses.
Prepared records and reports of company responses to fires or other emergencies.
Used hydraulic equipment and tools to assist in rescue operations.
Inspected schools, theaters, offices and various other buildings to check for proper fire precautionary measures.
Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
Checked all equipment, including hoses and breathing masks after fire calls to determine proper functionality.
Examined and assessed hoses by laying out and checking connections to fire hydrants for effective fire suppression.
Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
Revised and maintained all equipment and test logs.
Kept station in peak working order by inspecting facilities, equipment and personnel.
Organized fire caches and positioned equipment for most effective response at emergency calls, which resulted in quicker action times.
Inspected buildings for fire prevention and hazardous materials code violations or potential hazards.
Handled routine custodial maintenance of fire department equipment to maintain equipment, including oxygen breathing, resuscitation and apparatus equipment.
Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance work in upkeep of fire department property.
Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
Met with members of the community to provide information on ways to prevent fires and to offer fire safety tips.
Located victims trapped by fires, extricated and rendered first aid.
Established and managed water supplies to support suppression activities.
Completed field assessments of active fires and planned optimal approaches.
Entered inspection, training, fire and emergency medical service calls into records management system using the size-up method.
Responded directly to residential and business emergency situations to serve community.
Maintained tools and fire vehicles, contributing to rapid response capability.
Assisted in development and maintenance of effective system of records and reports of alarm responses, fire and casualty reports, personnel actions, quarters, apparatus equipment, training, hose maintenance and testing activities.
Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
Collaborated with emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
Responded to medical emergencies, alarms and bomb threats within approximately 5 minutes of calls.
Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
Responded to medical emergencies, alarms and bomb threats within approximately 5 minutes of calls.
Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
Rescued fire victims and administered emergency medical aid.
Extinguished flames and embers to suppress fires using shovels and engine- or hand-driven water or chemical pumps.
Responded to fire and emergency alarms and evaluated the emergency to direct company operations.
Transferred, lifted and moved patients while employing appropriate safety and lifting techniques.
Addressed emergency calls and fire alarms using job-specific equipment, including operating pumps, aerial ladders and auxiliary equipment.
Informed and educated local community members about fire prevention.
Set up and operated hydraulic, pneumatic, manual and power tools in emergency situations.
Performed fundamental firefighter and driver duties, including driver training.
Cashier, 02/2019 - 05/2019 Kroger – Bluffton, SC,
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues regarding customer complaints and escalated worsening concerns to the manager for remediation.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted coworkers with completing end-of-day counts and securing funds to prevent loss or theft.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Welcomed customers, offering assistance to help find necessary store items.
Helped customers find specific products, answered questions and offered product advice.
Monitored sales events, added new merchandise and rang up purchases.
Scanned customer purchases, supporting transactions to streamline sales process.
Processed over 300+ transactions per day with exceptional accuracy.
Increased sales 50% by suggesting specific purchases to customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Received payments for purchases and issued receipts.
Properly verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Operated cash register, collected payments and provided accurate change.
Florist, 10/2018 - 02/2019 Secret Garden Florist & Gift Shop – City, STATE,
Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
Handled all delegated tasks, including arranging bouquets and centerpieces.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered arrangements to customer locations.
Recognized by management for providing exceptional customer service.
Education and Training
GED: , Expected in - Valley Central High School - Montgomery, NY GPA:
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