Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated and focused Project Management Specialist with over 8 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Project Manager dedicated to identifying and cultivating team members' skills and talents. Applies [Skill] to enhance team performance and efficiency. Eager to cultivate strong working relationships with Management personnel.
Skills
Work flow planning
Performance improvements
Multi-unit operations management
Project development and lifecycle
Client rapport
Vendor sourcing
Quality assurance and control
Safety protocol
Contract negotiation expertise
Contract development
Document management
Project management
Building codes and regulations
Client relations
Microsoft Office Suite expert
Processes and procedures
Budget control
Cost control
Customer relations specialist
Schedule management
Project scope
Experience
04/2008 to 06/2013Pm Guest ServiceFifth Group Restaurants Llc | Smyrna, GA,
Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Managed entire project life cycle from initial concept through final delivery.
Brought projects in on-time and in accordance with budget and quality standards.
04/2005 to 03/2008HousemanAbm | Lakeland, FL,
Employed deep-cleaning techniques for areas in need of additional sanitation.
Washed and polished glass windows and doors to keep entryways clear and professional.
Organized supplies for use based on expected customer needs.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Cleaned and sanitized bathrooms, replacing towels and toiletries.
Attended to mini bars and refrigerators by replacing ice buckets, restocking coffee amenities and wiping down surfaces.
Made arrangements for dining, laundering and dry cleaning.
Collected and removed trash from rooms.
Straightened rooms by placing personal items on dressers, mopping floors and vacuuming carpets.
Removed soiled bedclothes and remade beds using clean sheets.
Monitored, inspected, and identified external facility or building areas requiring maintenance or repair.
Kept equipment and vehicles in top-notch condition through regular upkeep and preventive maintenance actions.
Gathered and sorted trash and recyclables to support sustainable practices.
03/2000 to 04/2004Housekeeping ManagerHomewood Suites | City, STATE,
Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Utilized chemicals and cleaning equipment with [Number] discrepancies or hazards.
Commanded controls over expenses and inventory for optimal budget tracking.
Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
Interacted pleasantly with clients and guests when performing daily duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Washed and polished glass windows and doors to keep entryways clear and professional.
Organized supplies for use based on expected customer needs.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Used echo lab cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Laundered sheets and removed stains to restore linens to pristine condition.
Responded to guest requests for linens and toothpaste items quickly, which increased patron satisfaction rates by 100ehc% on company scorecards.
Education and Training
Expected in 06/2003High School Diploma | School District of Philadelphia, Philadelphia, PAGPA:
Expected in 06/2016 | Hospitality Training InstitutePhiladelphia Opportunity Industrialization Center,Inc, Philadelphia, PAGPA:
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School Attended
School District of Philadelphia
Philadelphia Opportunity Industrialization Center,Inc
