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Playstation Technical Support Resume Example

Resume Score: 80%

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PLAYSTATION TECHNICAL SUPPORT
Summary
Motivated worked with 6 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
Highlights
  • Troubleshooting proficiency
  • Patient and diligent
  • Vast technical knowledge
  • Accomplished with mobile devices
  • Energetic work attitude
  • Courteous demeanor
  • Adaptive team player
  • Strong organizational skills
Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Experience
Sykes Las Vegas, Nevada Playstation Technical Support 01/2016 to Current
Resolved customer complaints and concerns with strong verbal and negotiation skills.
 
Displayed courtesy and strong interpersonal skills with all customer interactions.
 
Assisted customers with technical issues via email, live chat and telephone.
 
Support customers with online billing and account issues.
 

Telus Las Vegas, NV Google Technical Support 11/2014 to 12/2015
Created new account, reset passwords and configured access for users.
 
Troubleshot hardware issues and worked with service providers to facilitate repairs.
 
Reviewed support cases for technical and troubleshooting accuracy.
 
Identified opportunities to upsell product and services.
 
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Sitel Las Vegas, NV Playstation Technical Support 08/2012 to 07/2013
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
 
Referred difficult issues to upper management while maintaining positive rapport with customer.
 
Informed customers about issue resolution progress.
 
Supported customers having data connectivity issues.
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Resume Overview

Companies Worked For:

  • Sykes
  • Telus
  • Sitel

Job Titles Held:

  • Playstation Technical Support
  • Google Technical Support

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