Playstation Technical Support Resume Example Sykes

PLAYSTATION TECHNICAL SUPPORT

Summary

Motivated worked with 6 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Highlights

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Experience

Sykes Las Vegas, Nevada Playstation Technical Support 01/2016 to Current

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Assisted customers with technical issues via email, live chat and telephone.

Support customers with online billing and account issues.

Telus Las Vegas, NV Google Technical Support 11/2014 to 12/2015

Created new account, reset passwords and configured access for users.

Troubleshot hardware issues and worked with service providers to facilitate repairs.

Reviewed support cases for technical and troubleshooting accuracy.

Identified opportunities to upsell product and services.

Sitel Las Vegas, NV Playstation Technical Support 08/2012 to 07/2013

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Referred difficult issues to upper management while maintaining positive rapport with customer.

Informed customers about issue resolution progress.

Supported customers having data connectivity issues.

Resume Overview