phone operator resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor. Friendly Medical Office Assistant with the ability to build long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Able to work independently and maintains superb interpersonal skills.

  • EKG (1 year)
  • SCANNING (5 years)
  • HIPPA (5 years)
  • CPR
  • Vital Signs
  • Patient Care
  • EMR Systems
  • Insurance Verification (4 years)
  • Medical Scheduling (5 years)
  • Answering Phones (5 years)
  • Communications
  • Medical Terminology (5 years)
  • Medical Office Experience
  • Medical Front Office
  • Scheduling, Answering Phones, Appointment confirmation
Phone Operator, 03/2019 - 01/2020
W.B. Carrell Memorial Clinic, Associated Dallas, TX,
  • Ability to handle calls in highly critical, stressful situations with a calm, professional and helpful demeanor
  • Schedule, Re- schedule, and canceled appointments
  • Call patients to confirm next day appointments
  • Verified insurance, made sure insurance was active and was assigned to one of the office MD
  • The ability to learn quickly
  • Ability to multitask while also maintaining a high level of attention to detail
  • Ability to work on my own and as part of a team
  • The ability to work efficiently and multi-task in a fast-paced, high pressured environment
  • Problem solving skills necessary to keep patients satisfied
  • Multitasking skills to continue speaking to a patent while searching for information
  • Ability to remain calm in stressful situations
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
Front Office Clerk, 06/2018 - 01/2020
Lkq Corp Mcallen, TX,
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Checked patients in as well as processed patient payments and scanned identification and insurance cards if needed.
  • Checked patients out and schedule follow up appointment and updated patient information if needed.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Answered more than 90 incoming calls per day schedule, canceled, re-schedule and directed callers to requested personnel and departments.
  • Sorted faxes and scanned RX requested order and send RX order to physicians.
  • Responsible for next day charts, check insurance, and called to confirm next day appointments.
Medical Assistant, 11/2016 - 12/2017
Treasure Coast Community Health, Inc. Sebastian, FL,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues. Monitored patient stability by checking vital signs and weight.
  • Performing an EKG to all new patents, patents with chest pain and SOB.
  • Prepared all reports, made sure testing, and labs where scanned in chart before patients seen the doctors.
  • Downloaded holter monitors and prepared the holter monitor for patients and scan patient information when needed.
  • Sterilized medical equipment after each procedure.
  • Sterilized medical instruments as needed.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Evaluated and reported current equipment inventory to appropriate sources.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
Health Information Clerk, 01/2016 - 06/2016
Harrison County Hospital Corydon, IN,
  • Worked with speed, efficiency and accuracy to process documentation and complete projects.
  • Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
  • Logged all requests for medical records into spreadsheets.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Handled various departmental responsibilities, which included health information release and cancer registrar completion.
  • Scanning patient's information and consultations as well as making sure it was scan in to the right patient chart.
  • Assisted patient's with medical records needed as well as I assisted facility's with mutual patient records.
  • Providing the Doctors with patient's records for the day of their visits.
Education and Training
Associate of Applied Science: Medical Assistant, Expected in 2015
Heald College - Salida, CA
Status -
Activities and Honors
HIPPA Certificate Electrocardiogram (EKG) Filing and scanning of patients charts,

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Resume Overview

School Attended

  • Heald College

Job Titles Held:

  • Phone Operator
  • Front Office Clerk
  • Medical Assistant
  • Health Information Clerk


  • Associate of Applied Science

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