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Phone Operator Resume Example

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Gabrielle 'Gaby'Lopez
Summary

Passionate, eager nursing student looking for more opportunities to expand my knowledge as I finish up nursing school. I believe that my current knowledge and experience will help me be an effective team member in the healthcare setting. I am finishing block 3 now in May, so I am familiar with nursing fundamentals that I have further listed in my skills section. I am committed to providing quality care for patients, being an advocate for them, and being diligent, dedicated and compassionate when providing care for them.

Skills
  • Nursing Fundamentals completed in Block 1, 2, & 3:
  • Assisting patients with ADLS such as, bathing, showering, feeding, oral care, etc.
  • Working collaboratively to position and transfer patients comfortably, safely and when necessary.
  • Indwelling catheter foley insertion & wound care
  • Conducting an efficient head-to-toe assessment,
  • Medication administration: PO, IV, IVPB, SubQ, IM
  • Inserting IV's & phlebotomy skills
  • Advanced General Skills
  • Proficient in Microsoft Word, PowerPoint, Excel software & basic computer skills
  • Organization
  • Adapts quickly to new environments & quick learner
  • Problem solver
  • Hardworking
  • Great communication& great collaborative worker
Experience
09/2020 to Current
Phone OperatorOmni Hotels - Montreal , CA
  • Greeted callers and assisted by answering general questions and directed/transferred to desired office, departments and individuals.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Utilized paging technology within organization to connect quickly with key people.
01/2014 to Current
NannyBright Horizons Family Solutons - King Of Prussia , PA
  • Since I was fourteen, I have provided childcare to family and friends. I watch children of all ages, for a range of times, from a few hours to overnight care to weekend care.
  • Created nurturing, safe environments to promote emotional, social, physical and intellectual growth.
  • Aided with bathing, dressing, teeth brushing, feeding and diapering (if necessary).
  • Washed and put away dishes and wiped down counters after meals and snacks.
  • Assisted children with completing homework.
  • Minimized TV and mobile device time by engaging children with outdoor and indoor games and books.
  • Administered medication and minor first aid to sick and injured children.
  • Provided safe transportation to and from activities and events.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
01/2020 to 07/2020
Athletic Training InternLouisiana State University - Baton Rouge , LA
  • Inventoried training supplies and medical equipment.
  • Maintained, organized and cleaned treatment room equipment, tools and supplies.
  • Maintained player, incident and treatment records.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • I do continue to help out in the training room in my spare time.
01/2020 to 04/2020
Patient Care TechnicianFreeman Health System - Joplin , MO
  • Documented patient intake and output.
  • Promoted patient satisfaction and independence by assisting with ADL's like bathing, dressing, toileting, feeding and exercising.
  • Obtained patient vital signs and reported results to staff nurse.
  • Restocked unit frequently with necessary medical supplies.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Responded to bell or light signal calls to assist patients with needs.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Engaged with patient family and friends to provide courteous visit experience.
Education
Expected in 05/2022
Associate of Applied Science: Nursing Scottsdale Community College - City
  • I applied to the Maricopa Nursing Program waitlist in April of 2018 while attending MCC.
  • I began Block 1 at SCC in August of 2020. My projected graduation date is May of 2022.
  • We worked through the pandemic, this semster having limited in person days, but supplemental online work to help. Block 1 was great, and my instructor was very helpful to us in providing adequate experience through simulations, labs, and online work.
05/2018
Associate of ArtsMesa Community College - City
  • 3.2 GPA
  • I played softball here for 2 years while I completed my AA degree in 2018.
  • From 2018-2019 I took several classes at MCC, to help prepare me for nursing school. Some classes I have taken are: General Biology, Anatomy 1 & 2, Microbiology, Clinical Healthcare Ethics, Pathophysiology and Spanish for Healthcare Workers.
05/2016
High School DiplomaAlbuquerque High School - City
  • 3.7 GPA
  • Basketball and Softball team member for all 4 years
Volunteer Experience

Certificate of Completion: Service Learning (Mesa Community College)

  • Spring Semester of 2019- HCR 210 Professor Nolan
  • MCC Athletic Training Department (Mesa, AZ)- February & March of 2019
  • West Mesa Girls Basketball Gift Wrapping (Albuquerque, NM)- December 2018
  • Nursing Home Christmas Party Help- December of 2018
  • Feed My Starving Children (Mesa, AZ)- March 2016 & April 2017 & March 2018
  • Roadrunner Foodbank (Albuquerque, NM) -Winter of 2016
  • Softball Training (Albuquerque, NM)- Winter of 2016
Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Scottsdale Community College
  • Mesa Community College
  • Albuquerque High School

Job Titles Held:

  • Phone Operator
  • Nanny
  • Athletic Training Intern
  • Patient Care Technician

Degrees

  • Associate of Applied Science : Nursing
    Associate of Arts
    High School Diploma

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