Phone Operator Resume Example
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Gabrielle 'Gaby'Lopez
Summary
Passionate, eager nursing student looking for more opportunities to expand my knowledge as I finish up nursing school. I believe that my current knowledge and experience will help me be an effective team member in the healthcare setting. I am finishing block 3 now in May, so I am familiar with nursing fundamentals that I have further listed in my skills section. I am committed to providing quality care for patients, being an advocate for them, and being diligent, dedicated and compassionate when providing care for them.
Skills
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Experience
09/2020 to Current
Phone OperatorOmni Hotels － Montreal , CA
- Greeted callers and assisted by answering general questions and directed/transferred to desired office, departments and individuals.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Utilized paging technology within organization to connect quickly with key people.
01/2014 to Current
NannyBright Horizons Family Solutons － King Of Prussia , PA
- Since I was fourteen, I have provided childcare to family and friends. I watch children of all ages, for a range of times, from a few hours to overnight care to weekend care.
- Created nurturing, safe environments to promote emotional, social, physical and intellectual growth.
- Aided with bathing, dressing, teeth brushing, feeding and diapering (if necessary).
- Washed and put away dishes and wiped down counters after meals and snacks.
- Assisted children with completing homework.
- Minimized TV and mobile device time by engaging children with outdoor and indoor games and books.
- Administered medication and minor first aid to sick and injured children.
- Provided safe transportation to and from activities and events.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
01/2020 to 07/2020
Athletic Training InternLouisiana State University － Baton Rouge , LA
- Inventoried training supplies and medical equipment.
- Maintained, organized and cleaned treatment room equipment, tools and supplies.
- Maintained player, incident and treatment records.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- I do continue to help out in the training room in my spare time.
01/2020 to 04/2020
Patient Care TechnicianFreeman Health System － Joplin , MO
- Documented patient intake and output.
- Promoted patient satisfaction and independence by assisting with ADL's like bathing, dressing, toileting, feeding and exercising.
- Obtained patient vital signs and reported results to staff nurse.
- Restocked unit frequently with necessary medical supplies.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Responded to bell or light signal calls to assist patients with needs.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Engaged with patient family and friends to provide courteous visit experience.
Education
Expected in 05/2022
Associate of Applied Science: Nursing Scottsdale Community College － City
- I applied to the Maricopa Nursing Program waitlist in April of 2018 while attending MCC.
- I began Block 1 at SCC in August of 2020. My projected graduation date is May of 2022.
- We worked through the pandemic, this semster having limited in person days, but supplemental online work to help. Block 1 was great, and my instructor was very helpful to us in providing adequate experience through simulations, labs, and online work.
05/2018
Associate of ArtsMesa Community College － City
- 3.2 GPA
- I played softball here for 2 years while I completed my AA degree in 2018.
- From 2018-2019 I took several classes at MCC, to help prepare me for nursing school. Some classes I have taken are: General Biology, Anatomy 1 & 2, Microbiology, Clinical Healthcare Ethics, Pathophysiology and Spanish for Healthcare Workers.
05/2016
High School DiplomaAlbuquerque High School － City
- 3.7 GPA
- Basketball and Softball team member for all 4 years
Volunteer Experience
Certificate of Completion: Service Learning (Mesa Community College)
- Spring Semester of 2019- HCR 210 Professor Nolan
- MCC Athletic Training Department (Mesa, AZ)- February & March of 2019
- West Mesa Girls Basketball Gift Wrapping (Albuquerque, NM)- December 2018
- Nursing Home Christmas Party Help- December of 2018
- Feed My Starving Children (Mesa, AZ)- March 2016 & April 2017 & March 2018
- Roadrunner Foodbank (Albuquerque, NM) -Winter of 2016
- Softball Training (Albuquerque, NM)- Winter of 2016
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Resume Overview
School Attended
- Scottsdale Community College
- Mesa Community College
- Albuquerque High School
Job Titles Held:
- Phone Operator
- Nanny
- Athletic Training Intern
- Patient Care Technician
Degrees
- Associate of Applied Science : Nursing
Associate of Arts
High School Diploma
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