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Phone Operator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dedicated and empathetic [Job Title] offering [Number] years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Skills
  • Able to communicate with others.
  • Able to function with high demand.
  • Able to complete task in a timely manner.
  • Bilingual
  • Appointment confirmation
  • First Aid/CPR
  • HIPAA compliance
  • Understands medical procedures
  • Vital sign monitors
  • Comprehends interaction with human tissues
  • Quick problem solver
  • Calm and level-headed under duress
  • EKG set up and monitoring
  • Oral and writing communication
  • Accurate message transcription
Experience
03/2019 to 12/2020 Phone Operator Hca | Alachua, FL,
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
  • Connected incoming calls quickly using multi-line telephone system to keep hold times under 10 seconds.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Called clients to leave voicemail reminders of appointment date and time.
  • Answered up to 130 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Scheduled appointments by sharing availability with callers and entering information into the data base.
  • Took messages from callers and accurately relayed details to intended staff.
06/2018 to 01/2020 Front Office Clerk Aids Healthcare Foundation | Newnan, GA,
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Maximized office efficiency by answering more than 90 incoming calls per day to provide office information and transfer calls to desired personal.
  • Interviewed patients to collect medical information and insurance details.
  • Compiled physical and digital paperwork to meet business and patient needs.
  • Scheduled and confirmed patient appointments for next day visit.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Set up appointments for physician visits and procedures using calendar software.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Sorted faxes and scanned RX Refill Request and msg provided with Rx request if needed.
  • Requested Hospital records for upcoming appointments.
  • Verified all Labs, X-rays or urgent care record's where on patients chart for next day visit.
11/2016 to 12/2017 Medical Assistant Baptist Health South Florida | Pinecrest, FL,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Discontinued dialysis treatment according to established procedures.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Performing an EKG to all new patients, and patients that suffer from chest pain or SOB.
  • Verified patient medication where listed properly and updated
  • Assure reports, testing, and labs where scanned in chart before patients seen the doctors.
  • Maintained the examination rooms clean, kept leads for holter monitors clean, and restocked the rooms with equipment needed.
  • Maintained holter monitors clean and made sure they where downloaded and ready to go for patients and scan patient information when needed.
  • Sterilized medical equipment after each procedure.
01/2016 to 06/2016 Health Information Clerk Purdue University | Shelbyville, IN,
  • Worked with speed, efficiency and accuracy to process documentation and complete projects.
  • Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
  • Utilized copying equipment for medical record duplication, answered phones and filed documents.
  • Logged all requests for medical records into spreadsheets.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Scanned patient's information and consultations.
  • Answer phone's, transfer calls to the right department, assisted patient's with health information related question's.
  • Assisted patient's with medical records needed and facility's with mutual patient records.
  • Provided Doctors with patient's records for the day of their visits.
Education and Training
Expected in 10/2015 Associate of Science | Heald College - Central Administrative Office, Walnut Creek, CA GPA:
Activities and Honors
Certifications
HIPPA Certificate Electrocardiogram (EKG) Filing and scanning of patients charts • • • ADDITIONAL INFORMATION

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Heald College - Central Administrative Office
Job Titles Held:
  • Phone Operator
  • Front Office Clerk
  • Medical Assistant
  • Health Information Clerk
Degrees
  • Associate of Science

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