Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Work History
Phone Operator, 06/2017 to Current
State Of IowaIndependence - 50644 - Buchanan County, IA,
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Maintained accurate directory of all personnel and phone extensions.
  • Used company's paging system to immediately contact specific personnel.
  • Assisted customers daily by answering questions and transferring to appropriate departments.
  • Enhanced customer satisfaction ratings by resolving issues professionally and efficiently.
  • Collected personal information from customers to accurately document requests.
  • Received incoming calls and paged individuals and departments over PA system.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.
  • Connected callers with appropriate professional, department or business.
  • Performed data entry operations to update database with customer responses.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Provided new employees with voice and accent training to teach proper customer service etiquette.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
SERVER/Associate Cashier, 02/2014 to 05/2017
Giant EagleBrookville, PA,
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
Cashier, 08/2006 to 09/2007
Firstservice ResidentialWest Windsor, NJ,
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with managers and asitant to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Hostess, 10/2007 to 12/2014
Plymouth Restaurant BarCity, STATE,
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
High School Diploma: , Expected in 06/2000
PUBLIC SCHOOL #4 - YAROSLAVL,RUSSIA,
GPA:
ASSOCIATE DEGREE N LINGUISTICS I: Linguistics, Expected in 06/2006
INTERNATIONAL UNIVERSITY oF BUSINESS AND NEW TECHS - YAROSLAVL,RUSSIA,
GPA:
: GENERAL SUBJECTS, Expected in
HAROLD WASHINGTON COLLEGE - CHICAGO,IL,
GPA:
Skills
  • Call distribution
  • Telephone etiquette
  • Proficient in computer skills
  • Administrative tasks
  • Professional communication
  • Message logging
  • Telephone reception
  • Greeting customers
  • Customer database management
Professional Summary

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

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Resume Overview

School Attended

  • PUBLIC SCHOOL #4
  • INTERNATIONAL UNIVERSITY oF BUSINESS AND NEW TECHS
  • HAROLD WASHINGTON COLLEGE

Job Titles Held:

  • Phone Operator
  • SERVER/Associate Cashier
  • Cashier
  • Hostess

Degrees

  • High School Diploma
  • ASSOCIATE DEGREE N LINGUISTICS I
  • Some College (No Degree)

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