Phone Agent Resume Example Concentrix

PHONE AGENT

Professional Summary

Successful Customer service with more than 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Polite and professional Phone agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Skills

Customer assistance
Client notes
Customer support
Documentation and reporting
Inquiry response
Sales expertise
Performance improvement
Payment processing
Quality assurance
Complaint resolution
Answering questions
Typing 74 wpm

Verbal and written communication
Calm disposition
Logging call information
Customer Relationship Management
Cash Handling
Client communication
Call center operations
Inbound phone calls
Gathering information
Microsoft Office
Technical Support

Work History

03/2019 to 07/2020Phone AgentConcentrix | Valdosta, GA

Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Collected confidential financial information from clients to construct comprehensive financial plans.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Assisted team leaders by providing Timeframe status and performance reports to provide information on areas for improvement.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Processed over Number debit and credit card and electronic check payments per Timeframe with Software and Software.
Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Consistently maintained Number% customer service satisfaction ratings through quality control and Action.
Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Educated customers on company systems, form completion, and access to services.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

04/2016 to 07/2019Customer Service AssociateWalmart | Valdosta, GA

Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
Demonstrated items to customers and created customer awareness, interest and sales.
Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
Informed customers about special promotions and provided detailed information for various products.
Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
Energized and motivated in performing sales floor activities including merchandising and selling.

04/2016 to 06/2019Toys Sales AssociateWalmart | Valdosta , GA

Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
Listened to customer needs and desires to identify and recommend optimal products.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Monitored customers for signs of security concerns and escalated issues to management.
Assisted customers with locating and choosing merchandise in any store department.
Increased sales by offering advice on purchases and promoting additional products.
Answered questions about store policies and concerns to support positive customer experiences.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Kept Type and Type areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Checked prices for customers and processed items sold by scanning barcodes.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Educated customers on promotions to enhance sales.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Drove team revenue totals by bringing in over $Amount in sales.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Issued receipts and processed refunds, credits, or exchanges.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Assisted customers by answering questions and fulfilling requests.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Discussed Product or Service with customers, outlined restrictions and educated on policies.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Education

03/2017Diploma Cairo High School, Cairo, GA

South Georgia State , Valdosta, GA

Continuing education in Rn

Resume Overview

Companies Worked For:

Concentrix
Walmart

School Attended

Cairo High School
South Georgia State

Job Titles Held:

Phone Agent
Customer Service Associate
Toys Sales Associate

Degrees

03/2017 Diploma

Phone Agent Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes