LiveCareer-Resume

phone agent resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with asuccessful team.

Skills
  • Leadership of team building / Organization
  • Multi line phone
  • Medical insurance billing and coding / Inventory management.
  • Client interactions
  • Front desk management
  • Business operations
  • Administrative support
  • Invoice generation
Education and Training
Tampa College Tampa Florida, Expected in 06/1993 Medical Assiatant : Front / Back Office / Billing / Coding - GPA :
Van Dyke Institute St. Petersburg, FL, Expected in 06/1995 National Certification For Phlebotomy : Front / Back Office - GPA :
Mease Hospital Clearwater Florida, Expected in 02/1996 Health Care Cash Management : Medical Insurance Billing - GPA :
Mease Hospital Clearwater Florida, Expected in 02/1998 Medicare Changes And Patient Reimbursement : - GPA :
Ultrasound Diagnostic Institute , Expected in 06/2000 Associate of Science : Ultrasound - GPA :
Experience
Hca - Phone Agent
Cedar Hill, TX, 08/2018 - 07/2020
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Updated clients consistently regarding issues and answered questions quickly and accurately.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Resolved issues swiftly through meticulous research and quick decision making.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Completed connections between callers, departments and professionals.
  • Answered up to 40 plus calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Locum Traveling Positions Various States - Ultrasound Technologist
City, STATE, 04/2000 - 08/2015
  • Maintained both Accounts receivable and payables for some areas of traveling positions.
  • Kept detailed records via telephone conversations, computer and written details for charting purposes.
  • Applied independent judgment during exam process to accurately differentiate between normal and pathological findings.
  • Generated summaries describing type and content of captured images.
  • Assumed responsibility for mental and physical comfort of patients during ultrasound process.
  • Positioned patients to most effectively orient ultrasound equipment.
  • Utilized 2D, 3D and 4D ultrasound machines to capture images of varying complexity.
  • Conducted breast cancer screening using breast ultrasound tests to detect small abnormalities and monitor blood flow within tissue.
  • Explained image capturing process in entirety to patients and caregivers.
  • Analyzed sonographic information and communicated findings to appropriate physicians.
  • Utilized echo diagrams to capture images of patients' hearts and measure blood velocity.
  • Obtained written consent from patients to perform procedures and upheld HIPAA, legal and facility standards in all actions.
  • Used ultrasound equipment to produce and record images of internal structures, blood movements, bodily masses and target concerns such as fluid accumulation.
  • *** Certifications available upon request.
Health Screening & Diagnostics - Health Screening Supervisor
City, STATE, 04/1999 - 06/2005
  • Handled all delegated tasks, including Accounts Payable and Receivables.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Updated clients consistently regarding issues and answered questions quickly and accurately.
  • Resolved issues swiftly through meticulous research and quick decision making.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Performed multiple scannings for possible further diagnostic testing.
  • Earned reputation for good attendance and hard work.
  • *** See Patient / owner of company letter of professionalism.
  • *** Certifications given upon request.
  • Owner retired
Dr. Luis Reyes MD - Front / Back Office Manager
City, STATE, 02/1994 - 05/1999
  • Maintained ALL records of both Accounts receivable and payables.
  • Maintained records for all bank deposits (average) 3 times per week.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Updated clients consistently regarding issues and answered questions quickly and accurately.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Completed connections between callers, departments and professionals.
  • *** Certifications given upon request.

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Resume Overview

School Attended

  • Tampa College
  • Van Dyke Institute
  • Mease Hospital
  • Mease Hospital
  • Ultrasound Diagnostic Institute

Job Titles Held:

  • Phone Agent
  • Ultrasound Technologist
  • Health Screening Supervisor
  • Front / Back Office Manager

Degrees

  • Medical Assiatant
  • National Certification For Phlebotomy
  • Health Care Cash Management
  • Medicare Changes And Patient Reimbursement
  • Associate of Science

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