Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Personnel Security SpecialistAug 2007 to Current AFCAF/PSS1 － Meade, MD
Responsible for adjudicating all DOD security clearances Review PSI's within 5 business days of receiving.
Applied all applicable/appropriate guidelines and record the final adjudication in JPAS and CATS with the exception of cases needing documentation.
Apply the "Whole Person Concept" when evaluating/reviewing case information.
Research and review Defense Central Index of Investigations (DCII) and the Joint Personnel Adjudication System (JPAS) 1.1.
Correctly apply the 13 adjudicative guidelines IAW DOD 5200.2R1.2.
Recommend/final adjudication in JPAS and CATS on all cases incompliance with AFCAF policies and directives with 95% accuracy.
Process Personnel Security Investigations (PSI) and Adjudicative Correspondence Receive and file according incoming correspondence and PSI within two working days or receipt into the AFCAF with 95% accuracy 2.2 Research and assign adjudicative material to appropriate personnel within two working days or receipt ensuring applicable information is update in CATS.
Receive and secure classified investigations upon receipt in accordance with AFCAF Policy 2.4.
Prepare Due Process investigation for file management.
Process outgoing mail/organizational E-mail Box Property prepare outgoing correspondence IAW Privacy and US Postal Service requirements Prepare mailing envelopes and delivery confirmation/certified (Accountable) mail receipts as necessary.
Update mailing label as required.
3.1 Process outgoing mail request within one working day of receipt with 95% accuracy 3.2.
Prepare mailing receipt for registered, certified, delivery confirmation and express mail as necessary 3.3 Update accountable mail log in accordance with PSSP procedures 3.4 Scan and file signed incoming and outgoing accountable mail form as indicated in AFCAF file plan 3.5 Monitor, review and process request received into organization e-mail box within two working days of receipt with 95% accuracy.
Personnel Security Specialist, ContractorJan 2005 to Aug 2007
Assisting a worldwide customer base through telephone, voicemail, email, and fax contact with functional and technical solution regarding the Electronic Personal Security Questionnaire, EPSQ DCII, SMARTPASS, FASS, FIMS, PIPS, E-QUIP and JPAS.
Provided training for EPSQ at a high volume call center for Security Officers, Military and Civilian environment ,worldwide.
Walked customers through the complete process of EPSQ Personal Security Clearance from start to finish.
Provided administrative support, confirm system access and reset of password for DCII.
Walk customer through downloading the Smart Pass program as well as activate user accounts.
Resolve investigation agent's problems by analyzing and correcting or deleting reports in PIPS.
Currently trained to use E-Quip and JPAS.
Safeguard Classified information.
Prepared reports based on DOD Regulations for administrative personnel on a weekly basis.
Maintained documents for Defense budget reports.
Prepared and produced 100 agency Community Access Cards on a weekly basis.
Interacted daily with upper management addressing security questions.
Protective Services OfficerDec 1993 to Jan 2005
Performed all administrative duties; guard, monitored, protected, faxed, briefed and debrief incoming and outgoing employees.
Using DOD policies and regulations ensuring a common secure area.
Checked government badges for incoming and outgoing employees and contractors.
Using Homeland security training helped incorporated new security practices.
Trained, security personnel with new technology (Computer Based web.) Inventory control with weapons, maintaining weapons.
Reviewed and prepared daily reports.
Escorted customers through the process of EPSQ Personnel Security Clearance forms from start to finish.
Confirmed system access and reset passwords.
DCII, also walked customer through downloading the Smart Pass program as activated accounts.
May 1972Largo High School － Largo, Md
Business Admin. Sept 2003
*Federal Law Training CenterFebruary 2003Prince George Community College