Dependable, motivated professional experienced in working in fast paced environments that demand strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and committed to superior customer service. Confident and posed in interactions with individuals on all levels. Detailed oriented and resourceful in completing projects, able to effectively multi-task. Assist security staff in preparation and implementation of the security program, monitoring of security program but not limited to identification and protection of information, personnel, property, facilities, operations, materials or other resources from unauthorized disclosure, misuse, theft, vandalism, tampering, espionage, sabotage, or loss. Administrative/Clerical: Provides a full range of administrative, clerical and office support while demonstrating accuracy and efficiency (word processing, document preparation, document review, book keeping, and follow-up). Personnel Security/Human Reliability Program: Working Knowledge of DOE Personnel Security Program and Human Reliability Programs and related DOE directives/orders that apply. Accounting/Collections: Responsible for a variety of office/clerical tasks relating to claims processing; contacts to patients and responsible parties to resolve past-due accounts; investigate account status and initiates collection. Communication: Excellent verbal and written communication skills for creating/editing a range of materials (correspondence, spreadsheets, reports). Cooperative attitude to accomplish common goals. Customer Satisfaction: Extremely capable of interacting with diverse individuals, while maintaining high levels of professionalism. Consistently provides efficient solutions to customer questions and concerns as well as skilled in strategies that improve company recognition and customer base.
Summary of Skills
Ability to type and operate personal computer
Integrity and Trust
Extremely proficient with computers to include Microsoft Word, Excel, Outlook and the Internet as well as Intranet.
Experience in retrieving and uploading records to Hummingbird Document Record System
Ability to maintain accuracy and attention to detail
Ability to interpret accounts and records
Served on Business Process Redesign team
Attend many classes at Learning Organization Development to further advance my knowledge
Became a Certified Patient Account Rep (CPAR) October 2006
Became a National Healthcare Collector in October 2004
Personnel Security Analyst I03/2014 to 10/2015Centrus United States Enrichment Corporation (Formerly Known as USEC; United States Enrichment CorpoOak Ridge, TN
Monitor, evaluate and maintain exiting security procedures, plans and procedures
Assist in developing and implementing new security plans and procedures in accordance with Department of Energy guidance or orders
Coordinate and participate in security audits
Assist in execution of the Security Awareness and Education Program
Maintain Foreign Travel database and preparation for reporting of Foreign travel to DOE
Maintain of the visitor control database
Maintain and support of the Facility access control systems and programs
Interface with Department of Energy on a consistent basis
Maintain Personnel Security Files for site.
Administrative Assistant01/2010 to 03/2014USEC Inc United States Enrichment CorporationOak Ridge, TN
Administrative Support to three organizational Managers; Regulatory, Security & Quality Assurance Receive, sort, route mail and prepare outgoing correspondence Prepare/type a variety of materials, which may include but not limited to correspondence, agendas, reports, policies, and procedures Arrange meetings and maintain schedule for managers Make travel arrangements, prepare itineraries and expense reports Interface between internal and external management and employees Maintain and oversight of databases (Required Reading and Visitor Control) Edit & Format documents Perform document control and records management Event Planning Committee for Company Organizational Events Record and type staff meeting minutes Maintain Security Personnel Files Maintain outlook calendars for multiple employees & managers Maintain Foreign Travel database and preparation for reporting of Foreign travel to DOE Issue actions for procedure updates through the internal Corrective Actions Tracking System.
Human Reliability Program Specialist III09/2008 to 01/2010NETGAIN CORPORATIONKnoxville, TN
Coordinate and assist with random drug screens, random breath alcohol test and polygraph activities Active DOE "Q" Clearance Interact with B&W, WSI-OR and Albuquerque Service Center to create smooth transition of HRP activities while meeting all DOE requirements Maintain accurate HRP data base records for 1900+ employees Compilation of data to provide to customers Performs monthly self assessments and provide to Manager Assist with B&W Y-12, UT-Battelle, WSI-OR, and YSO surveys and audits Maintain and review HRP files for 1900+ employees to include training records, drug and alcohol test forms, waiver forms, QNSP, and other related forms in accordance with Federal Regulations Ensures customers maintain qualifications required to maintain site access Establish & Maintain effective working relations with internal & external contacts Assist with month end process Coordinate with site supervisors to resolve issues and concerns concerning HRP.
Patient Account Rep. II01/2005 to 09/2008COVENANT HEALTHKnoxville, TN
Identifies problem accounts with insurance companies including charging and billing errors as well as investigates and corrects errors, follows-up on missing account information, and resolves past-due accounts Answers inquiries by phone regarding past-due accounts and insurance guidelines; researches incorrect addresses for past-due accounts Contacts responsible party to resolve delinquent accounts; prepares payment plans and monitors adherence to plans by responsible party; directs accounts to outside collection agencies when necessary May contact attorneys, employers, physicians, and others necessary to obtain information for resolution of credit and collection matters Prepares Medicare Bad Debt Reports and Medicare Financial Reserve reports to identify and resolve accounts receivable and payable problems Posts data; verifies and performs mathematical computations; maintains file.
Composes and types routine correspondence, memos, letters, etc.
Reporting 4.7 million dollars a year while maintaining confidentiality and meeting deadlines Represent Covenant Health during court proceedings for accounts where legal action was pursued against patients.
Patient Account Rep. II Collector11/1993 to 01/2005COVENANT HEALTHKnoxville, TN
Responsible for a variety of office/clerical tasks relating to claims processing Communicated with patients and responsible parties to resolve past-due accounts; investigate account status and initiate collection Served as a financial advisor to patients while assisting them with ways to seek sources of funds for payment of their accounts Investigate patients account history by verifying insurance information, change of address and phone numbers Followed up with attorneys concerning legal action against patients with delinquent accounts Trained new Patient Account Representatives on procedures and regulations Handled incoming and outgoing calls to patients and insurance companies Served as a resource to Patient Account Rep.
I with all complex issues regarding patient account.
Word Processing, CertificationSeptember 1993STATE AREA VOCATION- TECHNICAL SCHOOLHarriman, TN
Honors DiplomaMay 1992ROANE COUNTY HIGH SCHOOLKingston, TN
accounts receivable, Administrative Support, attention to detail, billing, Business Process, clerical, Interpersonal, credit, Customer service skills, databases, data base, database, Edit, Event Planning, expense reports, Financial, financial advisor, forms, funds, human relations, insurance, legal, letters, materials, medical terminology, meetings, access, Excel, mail, office, Outlook, Microsoft Word, monitors, Organization Development, Organizational, Personnel, policies, Quality Assurance, Reading, reporting, Reporting 4.7, surveys, phone, Make travel arrangements, type, Word Processing, written communication skills