Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Bilingual excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Fluent in Spanish
Excellent communication skills
Works well under pressure
Microsoft Office Suite expert
Customer needs assessment
Advanced cost control techniques
Multi-site operations expert
Complex problem solving
Personal Sales Consultant/ Personal Trainer, 06/2014 to Current LA Fitness – Phoenix, AZ Motivate clients by setting goals and providing feedback and accountability to clients. Trainers also measure their client's strengths and weaknesses with fitness assessments. Design and direct workout programs that are tailored to the client's needs and goals, teach and demonstrate the use of gym equipment, observe the client as he exercises and correct any improper techniques, maintain equipment, administer first-aid if necessary and, in some cases, advise the client in improving lifestyle and diet choices. Educated clients on effective ways to exercise while on business travel, at home and on vacation. Successfully sold personal training packages totaling $49,000 in sales for the month of August.
Customer Service Representative, 01/2014 to 05/2014 Check Into Cash – Glendale, AZ Submitted loan applications to the underwriter for verification and recommendations. Conducted UCC searches and created environmental reports as part of the loan process. Maintained strict confidentiality of bank records and client information. Maintained friendly and professional customer interactions. Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Answered an average of 124 calls per day by addressing customer inquiries, solving problems and providing new product information. Earned management trust by serving as key holder, responsibly opening and closing store. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Asset Protection Associate, 02/2011 to 09/2011 Wal-Mart – Knoxville, TN Monitored security camera system day and night to protect lives and property. Monitored alarm systems to detect any unauthorized entries into protected areas. Enforced General Services Administration (GSA) policies by anticipating potential security breaches. Protected a level 5-secured compound with office space for more than 29 employees. Unlocked rooms and suites for authorized contractors. Observe illicit activities and prevent theft from the store. Perform record keeping and detailed notes for subpoena cases where shoplifting occurred and ensure that Legal had necessary observations to prosecute. Maintain safety standards in the store. High attention to detail; problem solving skills; excellent interpersonal communication skills; computer skills and proficiency with Microsoft office suite; customer service skills.
11B Infantry Man /91B All Wheel Mechanic, 12/2008 to 2014 Army National Guard – Wausau, WI
Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
Operated and maintained communications equipment.
Prepared documents for destruction.
Served as custodian of classified documents.
Expert in tactical and technical guidance.
Surveyed and analyzed terrain to determine optimum equipment placement and use.
Documented and processed classified materials.
Led fire team during infantry dismounted battle drills and situational training exercises.
Supervised teams in support of security and installation law and order operations.
Coordinated integration of company weapons systems into those of adjacent platoons.
Maintained security of the local areas and performed route clearance for visiting high-ranking officials.
Placed explosives and performed mine-sweeping activities on land.
Led basic reconnaissance operations and reported enemy movements to commanding officers.
Welder, 05/2004 to 07/2009 Maintenance Dept. – Lexington, TN
Assembled structural forms such as boiler parts and pressure vessels.
Observed hydrostatic and dimension tolerance tests to evaluate weld quality and conformance to specifications.
Removed rough spots from work pieces with portable grinders, hand files and scrapers.
Clamped, held, tack-welded, heat-bent, ground and bolted component parts to achieve required configurations and positions.
Inspected welds and checked that critical measurements met specifications upon completion.
Removed and repaired unacceptable welds with an air arc and grinder to meet quality guidelines.
Welded in flat, horizontal, vertical and overhead positions.
Maintained correct length of arc and speed of movement to form specified depth of fusion and bead.
Blew out machines, checked welding leads and wiring and changed filters for preventative maintenance.
Associate of Science: Renewal Energy Specialist, Current Mid-State Technical Community College - Stevens Point, WI
Associate of Applied Science: 2011 Pellissippi State Technical Community College - Knoxville, TN
compiled inventory lists and worked with vendors for product pricing and special orders. handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Performed an average of 80 followup phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
CERTIFICATE OF MASTERY, Jobs for America's Graduates, Inc.
Noble Achievement by The State of Tennessee State Representative 79th District 2009
Commander's Certificate of Achievement
Diploma United States Army Infantry School
Army Commendation Medal
Army reserve components achievement medal
National Defense Service Medal
Global War on Terrorism Service Medal
Iraq Campaign Medal with Campaign Star
Army Service Ribbon
Overseas Service Ribbon Armed Forces Reserve Medal
attention to detail, automotive, basic, interpersonal communication, excellent communication, Criminal Justice, Customer Service, customer service skills, Database, directing, driving, English, fast, filing, fork lift, Legal, notes, machinery, Mechanic, Excel, Microsoft Office suite, MOS, Publisher, Microsoft Word, Multi-Tasking, Office skills, strong organizational skills, Painter, personnel, problem solving skills, Quality, record keeping, repairs, safety, sales, Spanish, Team Player, Answering phones, Typing Skills, Welder, written
Awards & Certifications Soldier Of The Year, Tennessee 2009 OPERATION IRAQI FREEDOM 09-11 Combat Veteran 2009-2011 CERTIFICATE OF MASTERY, Jobs for America's Graduates, Inc. Noble Achievement by The State of Tennessee State Representative 79th District 2009 Commander's Certificate of Achievement Diploma-United States Army Infantry School Army Commendation Medal Army reserve components achievement medal National Defense Service Medal Global War on Terrorism Service Medal Iraq Campaign Medal with Campaign Star Army Service Ribbon Overseas Service Ribbon Armed Forces Reserve Medal
Clubs Involved Hands of Hope The Salvation Army American Red Cross National Boy Scouts of America Spanish Club, Jobs for Tennessee Graduates Future Business Leaders of America Beta Honorable Student Future Farmers of America