Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Personal Loan Specialist with 2-years background in consumer financing, loan administration, default management and customer service. Excellent analytical and communication skills. Loan Officer with a unique set of solutions for every problem. Creative in decision making, while careful in taking conservative risks to increase sales and customer retention. Problem solver focused on customer service, efficiency and achievement. Goal-oriented multi-tasker who excels as a team leader. Loan Specialist whose talents shine in a competitive, innovative and creative environment. Skilled in designing strategies to increase sales, client retention and customer base.
Complex problem solving
Strong banking ethics
Financial transactions expertise
Personal Loan Specialist09/2015 to Current OneMain Financial – Washington, MO
Recommended loan approvals and denials based on customer loan application reviews.
Originated, reviewed, processed, closed and administered customer loan proposals.
Submitted loan applications to the underwriter for verification and recommendations.
Successfully closed an average of 25 loans per month.
Reviewed and edited loan agreements to ensure accuracy.
Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Received awards in insurance sales and loan closing accuracy as well as customer service.
Order Entry/Customer Service08/2013 to 03/2015 Par-Way Tryson – St. Clair, Mo
Filled orders for industrial companies and handled all customer concerns.
Assisted in keeping invoicing records.
Reviewed records for completeness and filed records in alphabetic and numeric order.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Logistics Team Member08/2007 to 07/2013 Target Corporation – Washington, MO.
Created visual marketing and styled displays.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Removed damaged, out-of-code, not-in-set an discontinued items from displays.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventor of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Trained new team members.
Used time efficiently when not serving guests, including folding clothes and cleaning out fitting rooms as well as stocking inventory.
Telephone Sales Representative06/2003 to 08/2007 Mid-America Marketing – Washington, MO
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.
Effectively managed a high-volume of inbound and outbound customer calls.
Directed calls to appropriate individuals and departments.
Scheduled appointments and confirmed tours for Lost Valley Lake Resort.
Responded to all customer inquiries thoroughly and professionally.
N/A: Accounting and MusicN/AEast Central College-
High School Diploma: 2003Union High School-