Patient Service Coordinator III Resume Example
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PATIENT SERVICE COORDINATOR III
Professional Summary
Detail-oriented, self-motivated professional with 10 years of experience in the IT and Medical industries.
Work History
11/2019 to CurrentPatient Service Coordinator IIINovant Health | Cornelius , NC
- Input of accurate patient insurance, billing and payment information in EPIC.
- Collected patient co-pay and issued receipt to confirm payment.
- Contacted insurance company to verify patient coverage before visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Successfully managed call volume of 120 individual calls per day on average.
04/2019 to 11/2019CourierConn's, Inc. | Lewisville , TX
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Reported any suspected mechanical issues as quickly as possible.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Drove safely at all times to avoid accidents and harm.
- Tracked delivery information, mileage and fuel use while on shift.
- Followed all company policies and procedures during shift.
10/2015 to 04/2019Bilingual Registration RepresentativeWake Forest Baptist Hospital | City , STATE
- Troubleshot and resolved desktop/server issues.
- Worked global IT helpdesk
- Extensive experience with Cisco IOS and setting up Local Area Networks.
- Knowledge of Hyper-v environments and failover clustering techniques for high availability.
- Worked with Nimble storage and replication of data to our data center for disaster recovery.
- Traveled around the US, UK, China and Singapore for site implementations of architecture (Passport and Visa are still active).
- Worked with a global team of IT administrators.
- Experience setting up Cisco wireless LAN controllers and wireless networks.
- Upgraded Cisco IOS versions remotely
- Troubleshot global IT infrastructure network related issues.
- Experience with RADIUS and securing/hardening WLANs, Cisco 3850 router, switches and APCs using active directory groups and network policies.
- Experience with Fortigate firewalls and configuration of VPN tunnels.
- Designed networks for HA firewall and SDWan to move from our MPLS designed infrastructure for cost savings.
- Worked with upgrading site locations from older Cisco infrastructure to new with little downtime.
- Understanding of layer two and three design of enterprise networks.
- Knowledge of Solarwinds and SNMP.
- Promoted to Global IT infrastructure team as was originally Local System Administrator when hired.
- Knowledge of SCCM and creating deployments for software.
01/2012 to 2015Second Level Product Support/Business Support TechNorth State Communications | City , STATE
- Managed, provisioned and troubleshot field node ports and zNIDs for both fiber and dsl connections using Zhone equipment as well as testing stability.
- Familiarity with IPTV networks and provisioning.
- Tier two residential and business responsibilities including some third level responsibilities.
- Dispatched technicians and worked with field service technicians remotely over telephone.
- Worked with field service techs and customers to solve network and end device related issues in a timely manner.
- Monitored and troubleshot network stability issues to maintain high availability.
- First response team for network outages to find service-affected areas and chronic problem locations.
- Created reports to analyze issues that could have been fixed remotely and created metrics involving ways to save truck rolls and train product support technicians appropriately.
- Worked as a team lead and made fast paced decisions.
- Troubleshot video services for channel, network or hard ware related issues.
- Programmed dial tone in DMS switching for customer phone service.
- Worked with DHCP static IP tagging to customer's premise equipment.
- Worked with routed blocks of IPs and network/subnet/gateway/DNS information.
- Helped with setting up and troubleshooting email clients including IMAP and POP3 Protocols.
Education
2011Associate | Networking TechnologyDavidson County Community College, City
Helped college's IT department establish network cable management on several occasions. Assisted a fellow student setup a small network for YWCA in High Point. Assisted a fellow student setup a small network for DCCC Finch 109.
2009Associate | ScienceDavidson County Community College, City
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Resume Overview
School Attended
- Davidson County Community College
Job Titles Held:
- Patient Service Coordinator III
- Courier
- Bilingual Registration Representative
- Second Level Product Support/Business Support Tech
Degrees
- 2011 Associate | Networking Technology
2009 Associate | Science
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