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Patient Service Coordinator III Resume Example

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PATIENT SERVICE COORDINATOR III
Professional Summary

Detail-oriented, self-motivated professional with 10 years of experience in the IT and Medical industries.

Work History
11/2019 to CurrentPatient Service Coordinator IIINovant Health Urology | Winston Salem, NC
  • Input of accurate patient insurance, billing and payment information in EPIC.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Contacted insurance company to verify patient coverage before visit.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Sent medical and surgical questionnaire forms to patients to obtain missing information.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Successfully managed call volume of 120 individual calls per day on average.
04/2019 to 11/2019CourierBethany Medical Center | High Point, NC
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Reported any suspected mechanical issues as quickly as possible.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Drove safely at all times to avoid accidents and harm.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Followed all company policies and procedures during shift.
10/2015 to 04/2019Bilingual Registration RepresentativeWake Forest Baptist Hospital | Winston-Salem, NC
  • Troubleshot and resolved desktop/server issues.
  • Worked global IT helpdesk
  • Extensive experience with Cisco IOS and setting up Local Area Networks.
  • Knowledge of Hyper-v environments and failover clustering techniques for high availability.
  • Worked with Nimble storage and replication of data to our data center for disaster recovery.
  • Traveled around the US, UK, China and Singapore for site implementations of architecture (Passport and Visa are still active).
  • Worked with a global team of IT administrators.
  • Experience setting up Cisco wireless LAN controllers and wireless networks.
  • Upgraded Cisco IOS versions remotely
  • Troubleshot global IT infrastructure network related issues.
  • Experience with RADIUS and securing/hardening WLANs, Cisco 3850 router, switches and APCs using active directory groups and network policies.
  • Experience with Fortigate firewalls and configuration of VPN tunnels.
  • Designed networks for HA firewall and SDWan to move from our MPLS designed infrastructure for cost savings.
  • Worked with upgrading site locations from older Cisco infrastructure to new with little downtime.
  • Understanding of layer two and three design of enterprise networks.
  • Knowledge of Solarwinds and SNMP.
  • Promoted to Global IT infrastructure team as was originally Local System Administrator when hired.
  • Knowledge of SCCM and creating deployments for software.
01/2012 to 2015Second Level Product Support/Business Support TechNorth State Communications | High Point, NC
  • Managed, provisioned and troubleshot field node ports and zNIDs for both fiber and dsl connections using Zhone equipment as well as testing stability.
  • Familiarity with IPTV networks and provisioning.
  • Tier two residential and business responsibilities including some third level responsibilities.
  • Dispatched technicians and worked with field service technicians remotely over telephone.
  • Worked with field service techs and customers to solve network and end device related issues in a timely manner.
  • Monitored and troubleshot network stability issues to maintain high availability.
  • First response team for network outages to find service-affected areas and chronic problem locations.
  • Created reports to analyze issues that could have been fixed remotely and created metrics involving ways to save truck rolls and train product support technicians appropriately.
  • Worked as a team lead and made fast paced decisions.
  • Troubleshot video services for channel, network or hard ware related issues.
  • Programmed dial tone in DMS switching for customer phone service.
  • Worked with DHCP static IP tagging to customer's premise equipment.
  • Worked with routed blocks of IPs and network/subnet/gateway/DNS information.
  • Helped with setting up and troubleshooting email clients including IMAP and POP3 Protocols.
Education
2011Associate | Networking TechnologyDavidson County Community College, Lexington, NC

Helped college's IT department establish network cable management on several occasions. Assisted a fellow student setup a small network for YWCA in High Point. Assisted a fellow student setup a small network for DCCC Finch 109.

2009Associate | ScienceDavidson County Community College, Lexington, NC
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Resume Overview

Companies Worked For:

  • Novant Health Urology
  • Bethany Medical Center
  • Wake Forest Baptist Hospital
  • North State Communications

School Attended

  • Davidson County Community College

Job Titles Held:

  • Patient Service Coordinator III
  • Courier
  • Bilingual Registration Representative
  • Second Level Product Support/Business Support Tech

Degrees

  • 2011 Associate | Networking Technology
    2009 Associate | Science

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