patient information coordinator resume example with 4 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Skills
Understands medical procedures
Specimens collection and processing
Wound care and irrigation
Charting expertise
Data entry
Patient scheduling
Stocking supplies
Professional bedside manner
Reliable and trustworthy
Customer satisfaction
Schedule and calendar management
Administrative tasks
Verbal and writing communication
Scanning and copying
Database entry
Professional and mature
Scheduling and calendar management
Team collaboration
I can fluently speak in English, czech, slovakian, albanian and german.
Experience
Patient Information Coordinator, 08/2020 to Current Anthem, Inc. – Gary, IN,
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Scheduled appointments for patients via phone and in person.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Sat with patients in need of companionship and emotional support.
Delivered personal items such as newspapers and flowers throughout hospital.
Helped transport patients and assisted with discharges.
Communicated with patients with compassion while keeping medical information private.
Senior Clerk, 11/2019 to Current Olsson Associates – North Kansas City, MO,
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Addressed all information updates by making changes to records in Epic system.
Used well-developed skill set, including communication skills to improve relationships with others.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Presented data by computer readouts, graphs, charts, tables and written reports.
· Receive, open and process blood and body fluid specimens for accessioning and transporting to the appropriate laboratories.
Order various test as per doctors request in Epic to expedite the process for obtaining results.
Responsible for delivery and/or pick up selected items from off campus sites unpack, label and date properly, and store at the correct temperature.
Complete and answer questions on the preparation of samples for both outpatient/inpatient specialized assessments.
Process documentation for all newborn screening Phenylketonuria (PKU) test before shipment to New York State Department of Health.
Receptionist, 01/2018 to 06/2019 Arcosa, Inc. – Mason, MI,
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Sorted incoming mail and directed to correct personnel each day.
Prepared packages for [Type] deliveries and coordinated timely shipments.
Scheduled and confirmed appointments.
Prepared, compiled and filed documents as well as reports presented to various parties.
Maintained daily calendars, set appointments with clients and planned daily office events.
Prepared travel plans, including itinerary, transportation and overnight accommodations for Director's and client guests.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
Processed payments and updated accounts to reflect balance changes.
Sales Representative, 12/2016 to 11/2018 Kik Boutique – City, STATE,
Improved overall customer purchasing experiences to promote steady revenue.
Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Created sales and revenue-generating opportunities in new markets to improve bottom line.
Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Education and Training
High School Diploma: , Expected in to Masarykova Obchodniarykova Obchodni Academia - Czech Republic, GPA:
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