Seeking a role of increased responsibility and authority, dedicated focused professional with 10 plus years in management and administrative support roles, backed by a solid work history, reputation as a team player and a passion for helping others,assisting with finding errors regarding billing cpt codes and in turn helped sufficiently bring in more revenue, excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals.
Planned and executed all aspects of a major office move. Successfully planned and executed corporate meetings, lunches and special events for groups of 20+ employees.
Wake Health ServicesJune 2015 to February 2016Patient Financial Specialist Raleigh, North Carolina
Accepting patient payments over the telephone, Manually keying in claims for various insurance carriers, Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Answering the telephone to help patients with a variety of needs from financial to appointments for the clinic's, Claims clean up including following up on patient's AR, Producing more revenue due to correcting claims daily due to insurance data errors.
Ensures the needs of the patient were met satisfactorily, Ensures accuracy and thoroughness in all patient demographic and insurance related activities, Collecting all anticipated balances and provides notification to patient of overdue or current balances.
Setting up payment plans, Functions as an integrated team member and works with department staff to ensure patient needs are met, increase overall efficiency of department and collaboratively accomplish needed activities.
New Bern Ridge Pediatrics and Dental Center Wake Health ServicesMay 2013 to June 2015Administrative Supervisor Raleigh, North Carolina
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information, Created weekly and monthly reports and presentations, Managed daily office operations and maintenance of equipment. Running daily reports to insure the office is running efficiently in all areas, Attending work flow meetings meeting, Counseling staff as needed
Collect copay's, Make bank deposits, Taking meeting minutes, Giving yearly and 3 month evaluations, As needed answered phones, Make corrections to employees time sheets, Discipline employees with written notices as needed,
Assist in marketing for the clinic's, Visited other facilities to promote and thank them for referrals to the facility Assist with development on various committees for the organization's growth, Input data into an excel spreadsheet for tracking productivity for the clinic's, Addressing patient complaints Making corrections to billing tickets, Inputting dx codes and cpt codes for the billing for the dental and medical clinic daily
Manually inputting claims into NCTRACKS to get them paid, Attending events after hours/weekends representing the clinics and speaking with people explaining services the organization offer Indexing medical documents in the EHR(Electronic Health Record) into a scanner, Printing electronic faxes from a system called Biscom,.
The North Carolina Center for DermatologyFebruary 2012 to May 2013Administrative Assistant Durham, North Carolina
Checking patient's in and out of the clinic, Answering the telephone's, Making appointment's, Collect patient's co-pay's, Verifying and updating patients demographic information, Keeping a log of incoming referrals for patient's from other doctor office's.
Opening and closing the office, Scanning in new patient paperwork, Working in EMR to make sure the scan papers are in the system, Mailed out cancelled, rescheduled and new appointments letters to patients, Calling insurance companies to verify coverage
Durham Family Dental CareJune 2006 to December 2011Office Manager Durham, North Carolina
Managed daily office operations and maintenance of equipment, Answering the telephones as needed, Making appointment's for patient's, Making bank deposits, Opening and closing the office, Checking patient's in and out of the office as needed.
Sending out billing statements, Posting insurance payments to patient accounts, Collecting money for patient co-pays, Sending patient accounts to Collections, Counseling employees', Reviewing timesheets and making correction's, Working with AR/AP, Calling insurance companies to resolve unpaid claims.
Verifying insurance coverage, Typing memorandums for the office, Sending out medical clearance letter to provider's, Picking up daily mail, Having staff meetings every morning for staff to voice any concerns.
SourceCorp Copying/DUMCJanuary 2004 to May 2006Supervisor Durham, NC
Answering telephones, Making the employee's work schedules, Batching out medical records to be mailed out including invoice's with them for payment.
Entering daily mail that came in and then it is given to the copier's to copy, Problem solving any complaints that anyone had or if they had not received their medical records in a timely manner.
Posting payments that came in, Running daily operational reports.
Penn Foster Online College2017Associate of Arts: Business Management
Durham Technical Community College1994Basic Office Functions
Durham High School GRADUATED1993High School Diploma
Great customer service skills,enthusiastic people person,advanced problem-solving,great organizational skills