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Patient Financial Services Representative Resume Example

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PATIENT FINANCIAL SERVICES REPRESENTATIVE
Summary

Hardworking and reliable Patient Financial Service Representative with strong ability in maintaining high quality and great attendance . Offering high motivation, adaptability and good communication skills. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Medical billing
  • Team management
  • MS Office
  • Team building
  • Project organization
  • Organization
  • Security systems
  • Process improvement
  • Problem resolution
  • Business operations
  • Operational improvement
  • Administrative support
  • Insurance billing
  • Planning and coordination
Experience
04/2019 - CurrentHealthcare Resource Solutions Evansville, IN
Patient Financial Services Representative
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
12/2015 - 04/2019Deaconess HospitalEvansville, IN
Patient Financial Services Representative
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
08/2012 - 12/2015Deaconess HospitalEvansville, IN
Patient Care Technician
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility.
  • Kept unit well-stocked and efficient with necessary medical supplies.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Monitored and charted fluid intake and output to stay current on patient conditions.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Kept instruments and equipment clean and effectively sanitized.
Education and Training
06/1995Centralia, IL
High School DiplomaCentralists High School
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Resume Overview

Companies Worked For:

  • Healthcare Resource Solutions
  • Deaconess Hospital

School Attended

  • Centralists High School

Job Titles Held:

  • Patient Financial Services Representative
  • Patient Care Technician

Degrees

  • High School Diploma

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